I’ve recently been into the Lyme-Regis fatface store to buy some clothes, I was greeted by Hannah and she was very kind, helpful and pleasant. Answered any questions I had and even went the extra m... もっと見る
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We visited Fat Face in Lyme Regis yesterday and was served by a lovely lady called Helen who was very professional and helpful. My husband hates shopping and we both managed to get him to buy 2 pair... もっと見る
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I popped in to the store as I was looking for a Christmas jumper but found another style which happened to be in the sale and a really good price. I think it was the Store Manager who asked if I need... もっと見る
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Both Emma and Karen were super friendly and helpful when we were in store yesterday at Lyme Regis Fatface. We made several purchases between us and nothing was too much trouble for these staff members... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
25 Broad Street, DT7 3QH, Lyme�Regis, Dorset, 英国
- 01297 445 039
4.7
優良
95件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Exceptional service
This store is amazing and that’s because of the staff . Girls are so kind and helpful. They helped be make really good choices . Not based on price !! Thank you . Excellent experience
2025年5月11日
FatFace - LYME REGIS からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful clothes, disappointing customer service in store
I love the fatface clothes range, I think they are beautifully designed and of high quality. However I was very disappointed with the customer service following my most recent purchase, I don’t think it’s appropriate for customers to be made to feel embarrassed when returning online orders to store. If I shop from fatface again I would use the online platform only.
2025年5月16日
FatFace - LYME REGIS からの回答
Hello,
Thank you for taking the time to leave your review.
We are sorry to hear that you have had a poor experience in one of our stores. If you would like to discuss this further, please do reach out to us.
Thank you, LE
A good shopping experience
It was so good to go into our local FatFace store to collect my online order. The staff there were really friendly and helpful.
My order was delivered to the store on time and I really liked the email communications I received which kept me informed each step of the way.
All in all a very good shopping experience.
2025年5月4日
FatFace - LYME REGIS からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Best manager in Fat Face Lyme Regis
Have known Scott for several years he’s a very professional manager and goes above and beyond in his job as Manager of the Lyme Regis store :-)
Will be sad to see him leave but will go and visit him in Taunton
2025年4月4日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon Kay, Thank you for sharing your experience! It's clear that Scott has made a positive impact as the manager of the Lyme Regis store. We’re sure he’ll be missed, but it’s great to hear you'll stay in touch and visit him in Taunton!
Great customer service at Lyme Regis Fatface
I visited Lyme Regis Fatface with my daughter recently. We both spotted some lovely trousers but unfortunately they didn’t have our size. Bronte and Helen were so helpful, after checking in the stockroom they kindly ordered them online for us. Their knowledge of the clothing was impressive and were able to advise us on sizes and even suggest tops that would go well with the trousers. Such good customer service delivered with a smile makes you want to visit a store again. Thank you Bronte and Helen. We will be back !
2025年3月27日
FatFace - LYME REGIS からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lyme Regis store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great Fatface Store
Whenever I go into the Lyme Regis store I always receive the most amazing level of customer service . Scott strives to give each customer a great shopping experience and it’s obvious he has instilled this in his team too. His friendly, warm (and a bit cheeky) manner makes it a pleasure to shop there. Fantastic product knowledge and a genuine desire to help . Yes, the clothes are lovely and good quality, but it’s the exceptional customer service that makes me keep coming back . Massive thank you to Scott for being consistently amazing. It’s the sort of store where you leave feeling much better than when you went in!
2025年3月26日
自発的なレビュー
FatFace - LYME REGIS からの回答
Hello Claire
Thank you for taking the time to leave your shining review after visiting our Lyme Regis store. This is so wonderful to hear, and it sounds like Scott has gone above and beyond to help.
Take care, LE
The sales assistant was so helpful and…
The sales assistant was so helpful and even though I came in early she was not fazed
2024年11月24日
FatFace - LYME REGIS からの回答
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LYME REGIS からの回答
Hi Charlotte,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
FatFace - LYME REGIS からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly & helpful staff
Both Emma and Karen were super friendly and helpful when we were in store yesterday at Lyme Regis Fatface. We made several purchases between us and nothing was too much trouble for these staff members - a true asset to the company! Thank you both 🙂
2024年7月31日
自発的なレビュー
FatFace - LYME REGIS からの回答
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Neat and tidy store with a good choice…
Neat and tidy store with a good choice of clothes. The staff were helpful and frienfly
2024年6月20日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon, Esther.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Went to Lyme Regis fat face for a…
Went to Lyme Regis fat face for a jumper and came out with a lot more! Excellent displays, very tidy, polite and helpful, friendly staff! Thank you x
2024年6月28日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon, Tina.
it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
What a pleasure the Lyme Regis store…
What a pleasure the Lyme Regis store is. The staff are so friendly, professional and on the ball. I’ve had such good service whenever I’ve shopped there. Good advice on the clothes and happy to run around for different sizes. You don’t often get service like this.
2024年7月2日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Fat face Lyme Regis
The shop is always clean, tidy and fully stocked. If the bigger sized items are not stocked instore then I’m always offered the free order from store. It’s nice being able to have the parcel delivered for free and it helps with keeping the stores trading. It’s not being able to walk Into a store and see friendly and polite faces. The team are always welcoming and see is the store. The autumn/ winter collection is always my favourite as I love the chunky knit. This season my favourite range has been the Jude’s ice cream collection. I did order a few pieces and bought some instore. The team were all so helpful. I will continue to shop in store and I’m always a happy customer
2024年7月2日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon, Mike.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Another trip to lyme Regis fat face
Another trip to lyme Regis fat face. Yet again another pleasant visit. Purchased a summer top. Loved it. Fits amazing. Staff super friendly. Will definitely visit again.
2024年7月2日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good afternoon, Josie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Karen & Emma were very friendly and…
Karen & Emma were very friendly and helpful. They even had a little sewing tool to help us fix a loose string on a jumper! Thank you both:)
2024年7月3日
自発的なレビュー
FatFace - LYME REGIS からの回答
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
FatFace - LYME REGIS からの回答
Good afternoon, Melanie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Very courteous and informed sales…
Very courteous and informed sales person. Also helpful in a description of other locations while visiting Lyme Regis. Also advised of advantages of signing up with email and birthday incentives.
2024年6月26日
自発的なレビュー
FatFace - LYME REGIS からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fantastic products and service
2024年5月23日
FatFace - LYME REGIS からの回答
Good afternoon, Justin.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
FatFace - LYME REGIS からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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