I like FatFace clothes. In the Monmouth store, in particular, the assistants are always helpful and friendly without being pushy.
企業が回答しました
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レビュアーのコメントを見てみましょう
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... もっと見る
企業が回答しました
Great sandals, thank you, but took 12 days to be delivered to my chosen store. Ordered on 1st September, finally picked up on the 12th. Apologetic staff, but not their fault.
企業が回答しました
Online Sale items were attractive, well priced and efficiently delivered. Also called into Monmouth store which was clean, tidy, and I was served well, helped and with a smile by Elizabeth. Well don... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
81 Monnow Street, NP25 3PS, Monmouth, Gwent, 英国
- 01600 775648
4.6
優良
86件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I like FatFace clothes
I like FatFace clothes. In the Monmouth store, in particular, the assistants are always helpful and friendly without being pushy.
2026年9月26日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff
2026年9月26日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great sandals
Great sandals, thank you, but took 12 days to be delivered to my chosen store. Ordered on 1st September, finally picked up on the 12th. Apologetic staff, but not their fault.
2026年9月11日
FatFace - MONMOUTH からの回答
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Quick delivery and helpful staff.
2026年9月7日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online Sale items were attractive
Online Sale items were attractive, well priced and efficiently delivered. Also called into Monmouth store which was clean, tidy, and I was served well, helped and with a smile by Elizabeth. Well done.
2026年8月22日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent selection of sale and next…
Excellent selection of sale and next seasons stock. Great staff, very friendly and helpful.
2026年8月12日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just been into Fatface in Monmouth I…
Just been into Fatface in Monmouth I was looked after by Felix and Lizzy, so friendly and extremely helpful , good old fashioned service
2026年7月15日
自発的なレビュー
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very efficient despatch
Very efficient despatch, easy to order and easy to collect from store. Love my crochet top.
2026年7月8日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing customer service from the team
Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully redeem it. They did all this with such friendliness and professionalism - I will definitely be back to shop there.
2026年6月19日
自発的なレビュー
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff and lots of…
Friendly and helpful staff and lots of good offers and quality products to choose from
2026年6月8日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing staff
Beautiful shop. Staff are absolutely wonderful, super friendly and very helpful. Highly recommend a visit 👌
2026年5月14日
自発的なレビュー
FatFace - MONMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great product
2026年5月10日
FatFace - MONMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Parcel Lost
My parcel was delivered to the wrong store, then it did not arrive at the correct one.
I had to cancel the order in the end.
I used this service because the delivery cost is so high, but it’s no good if it doesn’t work!
2025年11月3日
FatFace - MONMOUTH からの回答
Good afternoon, Jules
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
The girls in Monmouth shop are lovely…
The girls in Monmouth shop are lovely and kind colllect and order bigger sizes in there *****
2025年10月27日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order arrived in-store on time…
Easy to order arrived in-store on time and the quality and fit is first class
2025年10月14日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely
Lovely , good quality clothes , I’m really happy with them 😊 The staff in the Monmouth branch are always really helpful and friendly !
2025年8月12日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My go-to shop from now on for the best customer service!
I went into the Monmouth shop Monday afternoon to look for an outfit for a funeral, having just lost a lot of weight due to health issues and having no clothes that fit me anymore, and Faith and Alex went above and beyond to help me! They were so lovely greeting me, offering help, and going above and beyond to find exact clothes that suit me based on what I said I would like. They offered jewellery and footwear to go with it - something I hadn’t even thought about - and Faith gave honest sizing and comfort reviews, saying she owns a lot of the current shop herself! It was a really pleasant experience, the store looked beautiful and I will 100% be shopping here before anywhere else in the future if these two souls are there to help me in the future. Thank you so much, Faith and Alex xx
2025年5月19日
自発的なレビュー
FatFace - MONMOUTH からの回答
Hello Angela,
Thank you for taking the time to leave such a wonderful review after visiting our Monmouth store. It sounds like Faith and Alex really spent the time with you to find a suitable outfit. We will of course pass this feedback directly to the store team and thank them on your behalf.
Take care, LE
Coat is beautiful and fits well
Coat is beautiful and fits well. Even better at the sale price. Staff in shop very friendly and helpful.
2025年5月8日
FatFace - MONMOUTH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
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