Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... もっと見る
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... もっと見る
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Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
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They were able to send an item that I wanted to my local shop so I didn’t need to travel to Nottingham to pick it up and it was postage free - brilliant
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.7
優良
218件のレビュー
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この企業のTrustpilot 利用方法
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Beware buying shoes
I bought some leather shoes a week ago.
I have worn them once . They now have a large mark on the side of the shoe which won’t come off . I had proof that I had them for only a week!
I returned to the shop in Nottingham to ask if they could be replaced. The manager was most unhelpful.
She said they had been worn inappropriately (only worn approx for 3 hrs )used in the rain, as the buckles she said were rusty, I had not worn them in the rain . Leather shoes surely can be worn when the weather is unpredictable but as I said I hadn’t worn them in the rain . I had worn them outside but only to the postbox.
I rang Fatface and was told its policy is not to refund as they had been worn outside and it was the manager’s decision.
I am quite saddened at the way the manager in the shop dealt with my request and her attitude . I have always enjoyed going in to the Fatface shop in Nottingham as the staff are so friendly .
This experience, I am sad to say , has made me not want to go into the shop again .
2026年5月3日
FatFace - NOTTINGHAM 3 からの回答
Good morning, Minnie
Thank you for your feedback. After inspection, the marks on the shoes were assessed as wear related rather than a manufacturing fault. As per our returns policy, footwear worn outdoors cannot be refunded or replaced. Our store manager followed this policy correctly. We’re sorry you were disappointed with the outcome and appreciate you taking the time to share your experience.
LE
Good sale buy
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smaller than I actually measure. The trousers are well made in a sturdy cotton, but drape nicely and are not stiff. Reasonable sale price and lovely greeny blue colour.
2026年4月24日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online
Ordered online. Collected in store. Always good quality and value for money.
2026年4月25日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They were able to send an item that I…
They were able to send an item that I wanted to my local shop so I didn’t need to travel to Nottingham to pick it up and it was postage free - brilliant
2026年4月26日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Used the click and collect option and…
Used the click and collect option and found it easy and straight forward.
2026年4月18日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good with a very quick delivery…
All good with a very quick delivery from the point of order.
2026年3月19日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Visited the Nottingham store after a…
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the lift with the pushchair. The store assistant went and found the item for me and even brought down a different version as well. Whilst waiting, I spoke to the young woman on the till who was ever so friendly. It was nice to have such friendly service!
2026年3月14日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always friendly and extremely helpful.
Staff are always friendly and extremely Helpful.
2026年2月27日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel delivered safely and on time
2026年2月9日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic service and a great price for…
Fantastic service and a great price for my clothing, couldn't be happier with ordering off Fatface
2026年1月30日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Re ordered due to small fit no problems…
Re ordered due to small fit no problems with pick up and return staff very helpful
2026年2月2日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - NOTTINGHAM 3 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Great customer service from. The team at Fat Face Nottingham
Great customer service from the team at the Nittingham Fat Face store after evri predictably failed on their delivery
2025年12月29日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A purchase I made online was very…
A purchase I made online was very quickly and efficient exchanged in the shop in Nottingham. My money for the first purchase was returned within a week.
Great service
2025年12月6日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - NOTTINGHAM 3 からの回答
Hello,
Thank you for your review. I am so pleased to hear of your recent experience shopping with us recently. We look forward to welcoming you back very soon! Take care, CM
Fantastic customer service
Orders yellow denim jacket on line it was too small, rang Nottingham store & spoke with Jasmine, she checked the stock room confirmed they had the larger size & reserved it for me to collect next day, & I was able to return the on line order at the same time, fabulous customer service
2025年9月11日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Friendly, helpful, kind and enthusiastic staff.
Staff in the Nottingham store were incredibly helpful and kind. I was shopping with a friend who has mobility issues and as soon as we entered the store a staff member offered to show the way to the lift. Staff were knowledgeable, friendly, helpful and enthusiastic. An enjoyable experience.
2025年9月14日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface - always good!
Ordering online was easy & the tee shirts arrived at the store in a couple of days. I was able to try them on and they fitted well. Staff as usual were very friendly & helpful.
2025年8月16日
FatFace - NOTTINGHAM 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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