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FatFace - PADSTOW レビュー 55

TrustScore 5段階評価の4.5

4.6

13 Duke Street, PL28 8AB Padstow, Cornwall, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brilliant service at the FatFace Padstow store! ​My wife and I popped in today to look for some outfits for her holiday this week, and Martha and Janie were fantastic. They were incredibly patient, h... もっと見る

企業が回答しました

5つ星のうち5の評価

I visited the Padstow store on the 3rd May as myself and some friends were staying in Padstow for the May day celebrations. I would just like to say what a lovely little shop, very lovely and welcomin... もっと見る

企業が回答しました

5つ星のうち5の評価

Impromptu visit to Padstow today, and went back fatface and loved the display in the window so much so I popped in to find the item in the store. The lady in the shop was hugely helpful showing me the... もっと見る

企業が回答しました

5つ星のうち4の評価

I love fat face clothing and usually buy online via next but as I was near a shop I thought I’d pop in only to find I wasn’t catered for as I’m over a size 20, so I came away feeling not welcome and h... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. ファッション アクセサリー店
  3. 紳士衣料店
  4. 婦人服店

当該企業による記述

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


連絡先

  • 13 Duke Street, PL28 8AB, Padstow, Cornwall, 英国

  • 01841 533746

4.6

優良

TrustScore 5段階評価の4.5

55件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent

Excellent, service was great easy to navigate around the web site.

2026年6月4日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Brilliant service at the FatFace Padstow!

Brilliant service at the FatFace Padstow store!
​My wife and I popped in today to look for some outfits for her holiday this week, and Martha and Janie were fantastic. They were incredibly patient, had great energy, and offered some really helpful, honest advice on styling and sizes. They made the whole experience completely stress-free and straightforward :)

2026年5月31日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

5つ星のうち5の評価

Staff always friendly and very helpful

Staff always friendly and very helpful; nothing is too much trouble.
Love the new shirt as well.

2026年5月13日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

I visited the Padstow store on the 3rd…

I visited the Padstow store on the 3rd May as myself and some friends were staying in Padstow for the May day celebrations. I would just like to say what a lovely little shop, very lovely and welcoming staff, but a special thank you to Sofi for amazing customer service. It was very busy, and Sofi and her colleague were very busy, but she still managed to take time for a lovely chat to tell me about Padstow and helped me choose an outfit for dinner, nothing was too much trouble assisting me in the fitting room and helping me with my purchase using a gift card which was a bit complicated. Will definitely be back, hopefully on a day Sofi is working 🙂 well done ladies 🫶

2026年5月3日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

5つ星のうち4の評価

Quality purchase from friendly staff

Great quality t shirt and in the sale a very attractive price. Staff very friendly and helpful.

2026年4月29日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

5つ星のうち5の評価

Order was dealt with promptly

Order was dealt with promptly and efficiently. Ladies in Fat Face Padstow were very friendly.

2026年4月23日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Staff a credit to the fatface brand

Impromptu visit to Padstow today, and went back fatface and loved the display in the window so much so I popped in to find the item in the store. The lady in the shop was hugely helpful showing me the item and explaining it to me, I tried it on and loved it. Staff are a credit to the brand, will certainly be back next time I'm in Cornwall, well done all!

2026年4月8日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち1の評価

PADSTOW FATFACE STORE STAFF NEED MORE TRAINING IN CUSTOMER SERVICE

The customer service in the Padstow store is shocking! I drove 10 miles to make a return to store of some clothing I'd ordered online and picked up from store. When I returned the clothes to be sent back as they did not suit me, they refused to take them! They told me I'd have to return online via courier which is Evri, and we know they are very unreliable! This was because I'd paid via PayPal pay in 3 plus used a gift card. I told them that shouldn't matter as they were Fatface clothes and it was stated on their website I could return to any fatface or next store. The store assistant was insistant she was right, and her manager had agreed. I was cross as I'd driven 20 miles round trip to be told I'd have to then pay for Evri to collect from my home! I came home booked an Evri slot, prepared to pay. Low and behold, Evri did not turn up to collect my parcel on the date booked! So I called Fatface customer service who told me the Padstow store staff were wrong to refuse my return, and that I could return to any store I wished. So I took it to a Next store who were very helpful. Took the return with no issues. PADSTOW CORNWALL STORE NEED TO UPDATE THEIR RETURNS INFORMATION. They clearly have no clue!! If I could give them no stars in a review I would, for causing me inconvenience and extra time, and money.

2026年3月30日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hi Tania,
Thank you for taking the time to leave a review. We’re really sorry to hear about your experience at our Padstow store and the inconvenience this caused you. This certainly isn’t the level of service we aim to provide.
You are correct that online orders can be returned to our stores regardless of the payment method used, and we apologise for the incorrect information you were given on this occasion. We understand how frustrating it must have been to make a round trip to store, only to be turned away and then experience further issues with the courier collection.
We’ll be raising this feedback with the Padstow store team to ensure our returns process is clearly understood and applied consistently going forward. We’re pleased to hear that the team at the Next store were able to assist you and resolve the return for you.
Thank you again for bringing this to our attention, and we’re sorry for the time and inconvenience this caused.
Kind regards,

5つ星のうち5の評価

Excellent

What a great experience, the ladies were very helpful. They also loved my fur baby Master Sox. Keep up the great work ladies.

2026年3月27日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Exceptional and great fun!

We visited Fat Face Padstow the weekend of the Christmas Fayre. The staff (Martha and Caroline) were just brilliant. They offered us a glass of fizz and mince pies. Nothing was too much trouble and they really took care of us and went the extra mile, making us feel really special. So special in fact we went back two weeks later and bought more cool stuff!

2025年12月6日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Love Fat Face clothing Accessories and jewellery

Love the products in Fat Face and even better when it is sale time. Ordered a lovely cardigan in the Christmas Sale. So beautiful.

2026年1月10日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

The softest & comfiest slippers and…

The softest & comfiest slippers and lots of lovely socks. Amazing quality and I just know they’re all gong to last well. Highly recommend.

2026年1月4日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Fatface Padstow

Fatface Padstow. Sofi. The Best! Wide awake and so helpful. Thank You.

2025年12月17日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Just had a day at Padstow Christmas…

Just had a day at Padstow Christmas fayre and popped into Fatface. What a lovely friendly shop! Martha and all the staff were very welcoming. We were offered Prosecco, non alcoholic if you were driving too. Even had a lady playing the piano and singing lovely Christmas songs! Made us feel Chrismassy!!! Definitely be back!

2025年12月6日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

5つ星のうち5の評価

Fabulous customer care

Received excellent service from Lauren, Martha and Vicky at the Padstow Fatface shop. I had an issue with a third party voucher which they resolved for me. Thank you, it was much appreciated.

2025年10月31日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち4の評価

Great clothing, shops not so

I love fat face clothing and usually buy online via next but as I was near a shop I thought I’d pop in only to find I wasn’t catered for as I’m over a size 20, so I came away feeling not welcome and had to order online. These arrived late but I was kept informed

2025年8月18日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

5つ星のうち5の評価

Great service

2025年8月16日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

5 star customer service from Sofi at…

5 star customer service from Sofi at the Padstow store, was lovely to be helped by someone so friendly and happy to have a chat, and helped me choose a lovely outfit for a family party, and even made a new best fried for life as my dog loved her too!! It's nice to shop in a store that is do welcoming to dogs, will definitely be back 👍😊

2025年7月27日
自発的なレビュー
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

5つ星のうち5の評価

Nice clothes well priced

Shopping in store and on line are equally good. The clothes I have bought are good quality. Priced slightly above normal retailers but the quality speaks for itself

2025年7月2日
FatFace - PADSTOW ロゴ

FatFace - PADSTOW からの回答

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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