I've shopped at the FatFace stores at several locations in the US (Annapolis Maryland, Portsmouth New Hampshire, Kennebunkport & Portland Maine) and always grab some great clothes on their summer sa... もっと見る
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Exactly what I ordered and delivered a lot sooner than expected.
企業が回答しました
Used FatFace for the first time and think it will be our last. Ordered a hoodie that when arrived was too big from the stated size and returned for refund and 2 weeks on despite emails to them no repl... もっと見る
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Love their clothing and helpful associates. Also loved the drinks on the back patio while shopping the Christmas Prelude in Kennebunkport. Classy touch!
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
62 Congress Street, NH 03801, Portsmouth, New Hampshire, 米国
- 603 373 0980
4.7
優良
32件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exactly what I ordered and delivered a…
Exactly what I ordered and delivered a lot sooner than expected.
2026年3月1日
FatFace - PORTSMOUTH NH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - PORTSMOUTH NH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quick service
Handy location for collection and convenient with helpful friendly staff.
2025年12月8日
FatFace - PORTSMOUTH NH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great customer service!
Both Barbara and Susan were kind and very helpful! I have been very pleased with the service at this Portsmouth location. It is much appreciated!
2025年4月6日
自発的なレビュー
FatFace - PORTSMOUTH NH からの回答
Good afternoon Kate,
Thank you for your kind words! We're so happy to hear that Barbara and Susan provided great service. We truly appreciate your feedback and are glad you had a positive experience at our Portsmouth location!
Maggie was amazing and we love this…
Maggie was amazing and we love this store and the staff!!!
2025年2月17日
自発的なレビュー
FatFace - PORTSMOUTH NH からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Portsmouth NH store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
I bought the wrong size and you dealt…
I bought the wrong size and you dealt with the refund promptly and efficiently.
2024年8月27日
FatFace - PORTSMOUTH NH からの回答
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a rain coat that looks very well…
Bought a rain coat that looks very well made, perfect for rainy Maryland winter days. Abby was very helpful and knows her products.
2024年9月7日
自発的なレビュー
FatFace - PORTSMOUTH NH からの回答
Good morning Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Portsmouth NH store - this is great to hear. Take care, LE
FatFace - PORTSMOUTH NH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly atmosphere and cute clothes!
The sales associate at the store was very helpful with suggestions. I ended up buying the same shirt she was wearing. I love it. In the meantime I ordered a shirt on line which came today. Adorable! Nice fabric, seems very well made and both have cute designs. I am doubly happy!
2024年7月15日
FatFace - PORTSMOUTH NH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - PORTSMOUTH NH からの回答
Hello Graham,
Thank you for your review.
I am glad to hear that your order was delivered quickly. Enjoy your bag!.
Have a great day!
Take care, ED
Great quality clothing at great prices.
2024年1月11日
FatFace - PORTSMOUTH NH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Discovered this store last week
Discovered this store last week. Have made three purchases since. Great store! Wish they were in the Lehigh Valley, PA
2024年1月10日
FatFace - PORTSMOUTH NH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love their clothing and helpful…
Love their clothing and helpful associates. Also loved the drinks on the back patio while shopping the Christmas Prelude in Kennebunkport. Classy touch!
2023年12月17日
FatFace - PORTSMOUTH NH からの回答
Good Afternoon Jennifer,
Thank you for taking the time to leave us a review!
We appreciate your positive feedback about our store and our clothing, we love to hear such kind words from our customers.
We cannot wait to welcome you back!
Kind Regards, JW
Great customer service and product
2023年8月12日
FatFace - PORTSMOUTH NH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Love FatFace Clothes!
I've shopped at the FatFace stores at several locations in the US (Annapolis Maryland, Portsmouth New Hampshire, Kennebunkport & Portland Maine) and always grab some great clothes on their summer sale.
The quality is great and well made, and staff is always helpful and accommodating.
Always look forward to my summer shopping trips to FF and hope that someday, I'll make it to one of their UK shopes.
2023年8月9日
自発的なレビュー
FatFace - PORTSMOUTH NH からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - PORTSMOUTH NH からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Not a great in-store experience
In-store experience was not great--sales staff were very inefficient and, in general, seemed inexperienced. Desired item in size needed was not available, so I ordered while there. Despite assurances that it would be received within 7days, it took nearly two weeks. In the meantime, neither I nor any Fatface rep were able to track the package once it was shipped; finally it just showed up late. Lots of time wasted...then all for naught since the item was oddly cut/shaped for an M and had to be returned. Oh well.
2023年6月8日
FatFace - PORTSMOUTH NH からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered a less than pleasant experience in our Portsmouth NH store and that you had a less than easy time with your order. Please be assured that all feedback will be passed on to the store and the relevant team for review. I hope that your next experience with us is more enjoyable for you.
Take care, MM
Used FatFace for the first that will be our last
Used FatFace for the first time and think it will be our last. Ordered a hoodie that when arrived was too big from the stated size and returned for refund and 2 weeks on despite emails to them no replies or refund. We did reorder a next size down but had to do this separately as they do not allow exchanges on returns. So very poor communication and still to date no refund and no doubt will get excuse why refunds take weeks to be completed , but not good enough!!
2023年1月9日
自発的なレビュー
FatFace - PORTSMOUTH NH からの回答
Good morning, Paul
Thank you for taking the time to leave us your review and I am sorry to read that you are chasing a refund.
I can see that you have emailed us on 16/01/23 and 18/01/23, we do respond asking for you to allow us 4-6 days to reply. We are busier than usual and are working hard to respond to queries as soon as possible.
Unfortunately, we are unable to offer exchanges via our warehouse as you would do in a store, and we do ask for you to allow 14 days for our warehouse team to receive and process that return for you.
In the meantime, I have responded to your emails to try and help resolve this matter. Please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Great quality
2022年11月12日
FatFace - PORTSMOUTH NH からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I always go to the FatFace store when I want something cute to wear! I always have someone comment on my clothing from FatFace.
I always go to the FatFace store when I travel home to Portsmouth, NH. Oh, how I wish that they would open a store in SLC, UT please!
2022年10月17日
FatFace - PORTSMOUTH NH からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
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