Fantastic customer service from Aimee in the Salcombe store, she went more than the extra mile to help me get the right size and length in a particular style of trouser that I was interested in. There... もっと見る
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We visited Fatface in Salcombe, Devon today and had a wonderful shopping experience. The store is beautifully laid out and had a good range of stock. Juliana who served us was an amazing shop assist... もっと見る
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Great service. Lovely staff. Very friendly. I bought 2 pairs of pyjamas. So comfortable and Very good quality. Thank you 😊
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My husband and I went to FatFace in Salcombe, South Devon and were served by an incredibly helpful assistant called Juliana. She was so attentive and patient and we ended up buying 3 lovely items for... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
13/14 Fore Street, TQ8 8BU, Salcombe, Devon, 英国
- 01548 844363
4.7
優良
50件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality and great services in…
Excellent quality and great services in the shop and online
2023年6月27日
FatFace - SALCOMBE 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Discount not applied as promised....
I popped into the Salcombe store recently. Staff were helpful and I chose a hoodie. Before purchasing, I asked if FatFace still provided a discount for BlueLight Card holders. The answer was yes so I provided my card as proof and paid for the item. They provided me with an email receipt and so it was only when I got home and looked at the email did I realise that the discount had not be applied. I called FatFace customer services but they said there was nothing they could do. Poor service on this occasion :(
2023年5月30日
自発的なレビュー
FatFace - SALCOMBE 3 からの回答
Good morning,
Thank you for taking the time to leave us your review. I cannot see that you have emailed in to us recently. Please feel free to email us at customerservices@fatface.com or call us on +44 (0)330 124 0000 and one of our dedicated team will be more than happy to help.
All the best, MM
Great service, as always!
Popped in to pick up an online order and received helpful, speedy service as usual!
2023年4月2日
FatFace - SALCOMBE 3 からの回答
Hi Abi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes for me
I have been a customer of fatface for many years. As a tall man I find the clothes fit me well. I have also been lucky, as ex military, in enjoying discount. The staff at my local fatface are very cheerful and helpful.
2023年3月29日
FatFace - SALCOMBE 3 からの回答
Hi there,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Fat Face Fan
I had a great time shopping in the Salcombe store.
Lots of great clothes, friendly and helpful staff.
The experience encouraged me to continue my shopping experience on line on return home.
2022年10月28日
FatFace - SALCOMBE 3 からの回答
Hi Jane, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Definitely worth a visit
Having never been to Salcombe, finding a Fatface there was a very pleasant surprise 😁..lovely store layout, extremely helpful and friendly staff. Definitely worth the visit. Grabbed some lovely pyjamas in the sale aswell as a new coat.
2022年9月18日
自発的なレビュー
FatFace - SALCOMBE 3 からの回答
Hi John, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sale shopping
I popped into Fat Face in Salcombe today and purchased some Sale items . Helpful, friendly staff .
2022年8月9日
自発的なレビュー
FatFace - SALCOMBE 3 からの回答
Good Afternoon Georgina
Thank you for your review.
I am so pleased to hear of your recent experience in our Salcombe store. Please be assured that I will pass this onto the crew members involved for you.
EP
Fat face stuff is fun
Fat face stuff is fun, we’ll made for the price and with lively designs
2022年7月26日
FatFace - SALCOMBE 3 からの回答
Hi Jane, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Seam ripped open
The beautiful plum velvet trousers split a seam by the zip the second time I wore them. I’m very disappointed.
2022年6月11日
FatFace - SALCOMBE 3 からの回答
Good afternoon, Sarah
Thank you for taking the time to leave us this review.
I am sorry to read that our women's velvet trousers were not up to our high expectations. We will escalate your feedback regarding quality and fit to our garment tech department for review.
Unfortunately, I can not find any correspondence from you to us, so I have emailed you to resolve this matter.
Take care, JB
Great service
Wonderful service from martin in the salcombe store - he helped me find the size I wanted and also made sure my puppy was very well fed! Thank you Martin :)
2022年6月5日
自発的なレビュー
FatFace - SALCOMBE 3 からの回答
Good afternoon Melissa!
I am so happy to read what a positive experience you had in the Salcombe store. I will be sure to pass this on to the wonderful team and I am glad that your puppy was well fed :)
I hope you have a wonderful day! DW
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