So easy to order whilst visiting Shrewsbury fatface shop. Brilliant free delivery to my local Next store in Nirth Wales.
企業が回答しました
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I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... もっと見る
企業が回答しました
Emma and kieran were fabulous - v helpful and polite - went over and above! Highly recommend x cheers guys!
企業が回答しました
I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4 The Square, SY1 1LA, Shrewsbury, Shropshire, 英国
- 01743 272975
4.7
優良
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Wonderful and easy shopping experience
Wonderful and easy shopping experience. Amazing customer service, very helpful and very happy ladies! Emma is a credit to the business! Will return! 😀
2025年3月12日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Good afternoon,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
A lovely place to shop!
I had great personal service from both Glenda and Emma in the store today and was very pleased with the two items I purchased. I often call into the store when I am in Shrewsbury and always find the staff friendly and helpful.
2025年3月11日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting one of our stores recently, this is great to hear. Take care, CT
Top Class Customer Service
I recently had to return an item which did not fit quite properly. I returned the item through the Fatface store in Shrewsbury. I was delighted by how helpful the staff were and how quickly my refund was made. And it even included the cost of the postage! Brilliant customer service. Thank you.
2025年2月27日
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Online experience good
Online experience good. In store experience exceptional. Staff extremely helpful.
2025年2月17日
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Cannot fault it
The staff were friendly and helpful. I have collected online orders from there before and it was easy to do so. I found the returns process (for a loose-fitting item) easy and the staff were good about it.
2025年2月15日
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I hadn’t been sent a code to scan so…
I hadn’t been sent a code to scan so although my parcel was there in front of me, it took a quarter of an hour for the assistant to process it through the till. I had my order number and the email showing I’d pay but still had to provide numerous details and hand my phone to the assistant to confirm what I was saying and the detail shown.
2025年2月3日
FatFace - SHREWSBURY からの回答
Hello Ros,
Thank you for your review, and for providing your feedback. I am sorry to hear that there was a slight delay in store whilst collecting your order. I will be sure to pass this to the team for their review.
Take care, LE
Nice staff in Shrewsbury store.
The staff in Shrewsbury are always keen to help. Friendly, small store but they do try their utmost to help. A store worth keeping!
2025年1月30日
FatFace - SHREWSBURY からの回答
Hi Betsy
Thank you for your kind review after you visited our Shrewsbury store. It sounds like the Crew really go the extra mile. I will be sure to pass this to the team! Take care, LE
Delightful little store
Visited the little Fatface store in the square Shrewsbury, Shropshire to return a package for my daughter and to collect a top that she had ordered. I knew it would be a little awkward to sort out, but the lady who served me was brilliant. She sorted everything out and helped me to exchange the top which was not suitable by arranging a gift card. She then advised me that they had new stock waiting to be put out. Checked the stock and found me the perfect product. To replace the one that was not suitable.The lady who may have been a manager or a supervisor was lovely and extremely helpful. If you are ever in Shrewsbury and like fatface visit this store. It may be a small store but the staff here have big hearts and make sure that you have a delightful experience shopping in the store.
2025年1月11日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Glenda is a super star!
What a wonderful shopping experience at the wonderful and perfectly formed Fat Face in Shrewsbury. Was made to feel welcome, but not pushed upon, the moment I walked into store with a lovely greeting from Glenda. She proceeded to help me pick out some lovely items, some of which I would not have normally chosen. Excellent, friendly, knowledgeable and all round wonderful customer service. Will continue to go back and hope that Glenda is again on shift. Thank you! What an asset to your team!
2024年12月17日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff who were lovely and went above…
Staff who were lovely and went above and beyond to find what we wanted.
2024年12月14日
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Glenda at the Shrewsbury branch went…
Glenda at the Shrewsbury branch went out of her way to help with our purchases
Thanks
2024年12月9日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from your Shrewsbury…
Great service from your Shrewsbury store, brought 3 lovely and flattering jumpers, sizing spot on,
2024年11月9日
FatFace - SHREWSBURY からの回答
Hello Sharron
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I did click and collect this time
I did click and collect this time. I was able to try the clothes on in the shop and return two items immediately. The staff in the Shrewsbury shop were extremely helpful and curtious. My refund was in my bank a couple of days after. Excellent service!
2024年11月13日
FatFace - SHREWSBURY からの回答
Hello Heather
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SHREWSBURY からの回答
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SHREWSBURY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent communication and efficiency…
Excellent communication and efficiency both online and at the Shrewsbury branch.
2024年8月23日
FatFace - SHREWSBURY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face store in Shrewsbury has a…
Fat face store in Shrewsbury has a great sale on so I got a great pair of jeans . Staff was very helpful and polite (cute to) and as itz known fat face is good quality.
2024年8月26日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Hello Darren
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought jeans in sale
I bought jeans in sale, click and collect, two different sizes - 6 & 8, tried on in shop, kept one pair returned the other. Really pleased with purchase. Whole transaction very quick and straightforward, staff in Fat Face very pleasant and helpful.
2024年8月12日
FatFace - SHREWSBURY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A good experience…
Very easy to order and staff at shop were delightful. Very happy with purchase as fit perfectly.
2024年8月9日
FatFace - SHREWSBURY からの回答
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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