Staff in the Shrewsbury store , are attentive ( whilst not overbearing ) and strive to get the best option to you, if not in store stock on the day . Thanks especially to the young man who helped o... もっと見る
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Online order very straightforward and delivery as expected Have since been into Shrewsbury store and purchased other items, nice well kept store with very friendly staff with good customer service s... もっと見る
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I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... もっと見る
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Ordered two holiday shirts, really nice quality, and excellent value too, as they were reduced by 20% in the sale. Ordered online, and delivered quickly and collected in store. Only gripe is why oh... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4 The Square, SY1 1LA, Shrewsbury, Shropshire, 英国
- 01743 272975
4.7
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy
Quick and easy ordering process. Email to say item at store to collect. Hassle free collection. Could not have been simpler or smoother process!
2023年5月2日
FatFace - SHREWSBURY からの回答
Hi Lynda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SHREWSBURY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great shopping experience
Purchased two lovely tops on line in the sale. They were delivered to my local shop and I picked them up within a few days of ordering. Very satisfied with the quality of the clothing and ease of ordering and collection
2023年4月24日
FatFace - SHREWSBURY からの回答
Good afternoon, S Green
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
FatFace - SHREWSBURY からの回答
Good afternoon, Glenys
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
Satisfaction again
To date, I could consistently give the same review. Fat Face continues to offer quality products, the fabric is always so soft and comfortable to wear. Fat Face continues to offer excellent customer service, again it has been efficient and the whole transaction has been smooth. Satisfied customer. Thank you.
2023年4月17日
FatFace - SHREWSBURY からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really positive service from the shop…
Really positive service from the shop and easy collection. Item is good quality.
2023年3月31日
FatFace - SHREWSBURY からの回答
Good afternoon, Peter
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
Had item delivered to the store
Had item delivered to the store. Was delivered quickly and easy collection process.
2023年3月31日
FatFace - SHREWSBURY からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SHREWSBURY からの回答
Hi Valerie,
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly and you're happy with your item!
Have a great day!
Take care, SK
Lovely clothes
2023年3月22日
FatFace - SHREWSBURY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent customer service
I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers could look to the team in Fat Face for how to get it right.
2022年12月28日
FatFace - SHREWSBURY からの回答
Hi Peter, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful and professional
Helpful and professional, it was a pleasure to shop in
FATFACE.
2022年12月6日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Clothes are great but Payapal returns NFG
Clothes are great, but I had to return an item and the Shrewsbury shop refused to take it as I had paid via PayPal, I had to take it back home repackage and then back up town to the post office.
I did read the return info, no warning re PayPal.
2022年11月9日
FatFace - SHREWSBURY からの回答
Good afternoon, Steve
Thank you for taking the time to leave us your feedback.
I am sorry that you was turned away from our store with your PayPal order. It is policy that orders paid in 3 installments via Paypal are not eligible for return in stores. However I can see that your order was paid in full and the store should have processed that for you.
I have contacted the store and informed them that they should have indeed refund your order. So please accept my apologises on a wasted journey.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
The ease of the process
The ease of the process, purchase & returns. Keep the good work going.
2022年11月12日
FatFace - SHREWSBURY からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SHREWSBURY からの回答
Hi Natalia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and advice about…
Excellent service and advice about sizing in helping order my cardigan.prompt delivery and beautiful, well made item . Thank you
2022年8月10日
自発的なレビュー
FatFace - SHREWSBURY からの回答
Good Afternoon Louise
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic Shop.
Fantastic place to shop, always great service . Clothing fantastic quality . On line orders always arrive quickly .
2022年5月17日
FatFace - SHREWSBURY からの回答
Hello Lesley,
Thank you for your 5 star review.
Have a great day!
Take care, CT
Love this brand-offers are great
Love this brand-offers are great, items look great and made to last.
2022年4月20日
FatFace - SHREWSBURY からの回答
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear that you are pleased with your new purchase.
I hope you have a great weekend!
- EP
Love FATFACE
I love FatFace & have never had a bad shopping experience with the staff or the shop. 5 stars
2022年3月31日
FatFace - SHREWSBURY からの回答
Hi Melanie,
Thank you for your 5* review. It is always so nice to hear such lovely comments. Have a great day! Many thanks-AB.
FatFace - SHREWSBURY からの回答
Hi Joey
Thank you for your 5 star review. We really appreciate your warm feedback on our products. Your wardrobe goes from strength to strength! Enjoy the rest of your day. MJ
Brilliant
Brilliant, need to exchange an item so I took the item to Shrewsbury shop and the lady in there refund and reordered the item, as they didn’t have what I wanted, my new item came in the post 48 hours later
Thank you
2022年3月20日
FatFace - SHREWSBURY からの回答
Hi Anne
Thank you for your 5 star review. It is great to hear that you were so well look after in our Shrewsbury store and you received your replacement so swiftly. I will pass on your positive comments to the team there. MJ
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