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FatFace - SOLIHULL 2 レビュー 129

TrustScore 5段階評価の4.5

4.5

23 Mill Lane, B91 3AR Solihull, West Midlands, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... もっと見る

企業が回答しました

5つ星のうち5の評価

The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... もっと見る

企業が回答しました

5つ星のうち2の評価

I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... もっと見る

企業が回答しました

5つ星のうち5の評価

I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. ファッション アクセサリー店
  3. 紳士衣料店
  4. 婦人服店

当該企業による記述

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


連絡先

  • 23 Mill Lane, B91 3AR, Solihull, West Midlands, 英国

  • 01217 092903

4.5

優良

TrustScore 5段階評価の4.5

129件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Easy to use website.

Easy to use website.
Ordering procedure very good
Collection service excellent.

2023年11月28日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Good Afternoon Wendy,

Thank you for taking the time to leave us a review!

It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Kind Regards, JW

5つ星のうち5の評価

Didn't have to wait long for delivery

Didn't have to wait long for delivery. Nice quality cardigan.

2023年11月22日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

5つ星のうち5の評価

Easy and prompt

2023年11月8日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Great customer service

Great customer service.
Amazing quality.

2023年11月3日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち4の評価

I used to buy my clothes from Debenhams…

I used to buy my clothes from Debenhams but since they closed I couldn't find what I liked anywhere. With Fatface I think I may have now filled that gap. And the girl that served me was very pleasant and courteous.

2023年10月26日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

5つ星のうち4の評価

Easy to order

Easy to order, service is good staff very helpful
Would like notification order is ready by sms easier to find than an email when you are standing in the store

2023年10月20日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

5つ星のうち5の評価

Professional

Professional, helpful and very prompt refund. So impressive.

2023年10月18日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

5つ星のうち5の評価

Easy ordering and efficient delivery…

Easy ordering and efficient delivery and pick up in Solihull store. Polite, friendly staff.

2023年10月11日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Lovely inviting shop

Shop was attractively laid out.
Assistant was knowledgable and helpful.
Picked up a lovely bag in the sale too

2023年10月1日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

5つ星のうち3の評価

What can I say?

What can I say?
I ordered a Men’s T-Shirt online in the sale with free postage.
Parcel arrived speedily, but contained a dress 🤣

Got a full refund in my local store no problem and very efficient, but would have liked the T-Shirt that is no longer in stock.

Someone out there is missing a dress!

2023年9月22日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello Jon

Thank you for taking the time to leave your review .I am really sorry to hear that this happened - I can fully understand your disappointment here.

If there is anything else that you may need assistance with, please do let us know.

Thank you, LE

5つ星のうち5の評価

Friendly and supportive staff

Speedy delivery and great products- when I had to return 2 of the 5 items I had ordered ( one - the colour didn't suit my husband and the other was a duplicate order made in error, the lady on the till was so nice about it and really efficient- thank you.

2023年9月7日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Thank you for your 5* review regarding your recent visit to our Solihull store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

5つ星のうち5の評価

Lovely items

Lovely items, good prices, very quick delivery, Fat Face staff team members are very friendly and helpful 💐 thank you all.

2023年8月31日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Good Afternoon Wioletta,

Thank you for taking the time to leave us a review.

We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.

Have a great day! - JW

5つ星のうち5の評価

Delivered well before time.

Delivered well before time.
Ladies at the Solihull shop very helpful when l went to collect.

2023年8月23日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

5つ星のうち3の評価

You refunded my order with my receipt…

You refunded my order with my receipt but £15 short!

2023年8月17日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Oh dear, we are very sorry to hear this. So we can assist you further with this, can you please send us an email at customerservices@fatface.com? - RS

5つ星のうち5の評価

Quick & easy ordering

Quick & easy ordering. Good communication. Quality product. Good value. Friendly in-store staff.

2023年8月16日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello
Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

5つ星のうち5の評価

Not available in my size in the…

Not available in my size in the shopOrdered on line collected locally. Fab item.

2023年8月15日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

5つ星のうち5の評価

Staff really helpful as always

Staff really helpful as always. It’s a lovely bright shop and always has beautiful well made clothes.

2023年8月4日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Good Morning Sarah, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day! - JW

5つ星のうち5の評価

Excellent service

2023年8月1日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

5つ星のうち5の評価

Easy to order

Easy to order, chose free delivery to Shop, item arrived promptly, collected - very pleased.

2023年7月26日
FatFace - SOLIHULL 2 ロゴ

FatFace - SOLIHULL 2 からの回答

Hello Jaq
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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