Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... もっと見る
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所在地
所在地を変更Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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レビュアーのコメントを見てみましょう
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... もっと見る
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Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... もっと見る
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I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, 英国
- 02380 330868
4.7
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The goods I ordered came very quickly, and when I picked them up it was very easy and quick.
The good I ordered came very quickly, and it was ver
2024年3月25日
FatFace - SOUTHAMPTON 3 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
2024年3月24日
FatFace - SOUTHAMPTON 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order.
Take care. -GM
Lovely quality T-shirst
The three organic cotton long sleeved t-shirts I bought are so soft and well made; I know they will last well as I have other colours that I’ve had for several years. They are my go-to top for work and home. There is always a good selection of colours to choose from and they always go well with jeans. I definitely recommend them.
2024年2月13日
FatFace - SOUTHAMPTON 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order .Friendly staff in store
2024年1月31日
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - SOUTHAMPTON 3 からの回答
Hi Alexandra,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new coat! We look forward to welcoming you back soon. Take care, LC.
Spoke to an assistant called Anna
Spoke to an assistant called Anna
She was extremely helpful and a credit to fat face
2024年1月21日
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - SOUTHAMPTON 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new shoes! We look forward to welcoming you back soon.
Take care.- GM
Poor customer service
I recently placed an order in good faith for delivery to the Southampton West Quay store.
I went to the store and was told quite bluntly by, I believe, the store manager that he had rejected it. I was then accused of trying to exploit a loophole!
Throughout the conversation I found the individual's attitude to be cocky and confrontational boarding upon aggressive.
I quite often shop at FatFace but after this experience I will think twice about using this store again.
2024年1月21日
FatFace - SOUTHAMPTON 3 からの回答
Good Afternoon Neil,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not have a pleasant experience whilst shopping in our Southampton store, I can assure you this is not how we want our customers to feel whilst shopping with us. I have passed this feedback on to the relevant department to be looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers.
Again, I apologise for any inconvenience this has caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fat face sale good clothing which I…
Fat face sale good clothing which I love.
Where is your Click and Collecte service ??? All other shops got it.
2024年1月19日
FatFace - SOUTHAMPTON 3 からの回答
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good staf, great prices.
I usually buy online but sometimes I go to Rashden and Southampton and buy from there. I like the products, they are of good quality, they are comfortable, they don't change their shape after washing.
2024年1月6日
FatFace - SOUTHAMPTON 3 からの回答
Hello Elena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
I went to the Southampton store to return an item that I bought online but it didn't suit me and while making the return the lady on the tills, Ana, asked me about the second item that was on the list, if I liked it and if it was a good fit, which I said that I was going to keep it but if the boots where a tiny bit bigger it would be better. She proceeded to check if they had a size up in store, even knowing that it was a sale and I mentioned that I would have to go home and come back on top of the closing time and there was a chance that I wouldn't even exchange the boots, she still put it on hold for me so I could go and pick the pair I bought first.
Once I was back at the store, and after doing the exchange, she even remembered what I had told her almost 1hour prior and wished me a good trip to NY.
2024年1月5日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Southampton store, we will be sure to pass on your lovely comments to Ana and the team. I hope you continue to have a great shopping experience with us.
All the best, MM
FatFace - SOUTHAMPTON 3 からの回答
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shopping experience !
Always receive my goods within the next or following day!
Great choice to choose from ,if anything I spend too much as love your clothes and accessories!
2023年12月18日
FatFace - SOUTHAMPTON 3 からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are enjoying your new order and that you love our products. I hope you continue to enjoy our products just as much as we do.
All the best, MM
The Xmassy socks were good as ever
The Xmassy socks were good as ever. I loved the jacket but not keen on hoods unless detachable. The fur lining was nice to have when weather was cold and was nice and light when I tried it on. The top was pretty just a little tight but I should have ordered the 14 but a little low at front biut a nice length though which is nice when you are 5ft 2". Still like lots of Fat Fat clothe etc. 🙂
2023年12月11日
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always a great fit!
2023年12月11日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SOUTHAMPTON 3 からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely old-fashioned personal service
Lovely old-fashioned service from Ali at FatFace in West Quay shopping centre in Southampton. They didn’t have my size on display in a shirt I had selected in their Black Friday sale. Despite my pessimism, Ali checked in the store room and came up trumps! I was so bolstered, I added a second item to my purchases. I’m sure there would have been no sale at all had she not gently spoken to me, offering her assistance.
2023年11月23日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great experience in store
The lady who gave me my parcel was absolutely delightful. She was just so smiley and lovely to talk to. So sorry didn’t get her name but she told me how she cycles to work.
2023年10月27日
FatFace - SOUTHAMPTON 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nicole made my day!
I would like to share my experience from the store in West Quay Southampton. I came to exchange the item without the receipt and lovely lady/ member of staff Nicole spend at least 10 minutes searching for it in computer. Nothing was problem for her and she helped me with everything I needed with smile on her face. I was really happy with her service, she definitely made my day.
2023年10月23日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Always happy and friendly experience…
Always happy and friendly experience with fat face. Especially the staff at Southampton branch
2023年10月19日
FatFace - SOUTHAMPTON 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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