I went to a fat face outlet store brought a T-shirt for it to be delivered to my nearest Next store, delivery should of been on Wednesday 27th May, I then had a text saying it had been delayed give it... もっと見る
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所在地
所在地を変更Unit 6/7 Springfields Outlet Shopping Centre, PE12 6ET Spalding, Lincolnshire, GB
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Would like to say a big thank you to Daisy & Hannah, of the fatface store in Springfields outlet. The staff were so helpful in recommending styles and colour choices. Would definitely recomend going... もっと見る
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First time I have used Fat face and I am so impressed with the quality and value of their children’s range. The service from me placing my order to receiving my goods was first class and they kept me... もっと見る
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I purchased some clothes in the sale online which was easy to do with plenty of items to choose from but then had to go to my nearest shop for an exchange as I had originally thought I could do that... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 6/7 Springfields Outlet Shopping Centre, PE12 6ET, Spalding, Lincolnshire, 英国
- 01775 724321
4.3
優良
43件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Item delivered with no problems
Item delivered with no problems. Easy transaction, nicely wrapped.
2023年12月16日
FatFace - SPALDING からの回答
Good Afternoon Kathleen,
Thank you for taking the time to leave us a review!
I am happy to hear you have had a positive experience whilst shopping with us online and it arrived with you quickly, we love to hear such positive feedback!
We look forward to welcoming you back!
Kind Regards, JW
First Class
I purchased some clothes in the sale online which was easy to do with plenty of items to choose from but then had to go to my nearest shop for an exchange as I had originally thought I could do that by post.
The staff in the shop were so helpful, friendly and polite from my initial phone call to the shop to the help in the shop returning and exchanging the items, nothing was too much trouble.
Thanks to the lovely staff in the Springfields (Lincolnshire) branch and the great Black Friday sale I ended buying 4 items instead of the original 1.
2023年11月21日
FatFace - SPALDING からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - SPALDING からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast delivery to store compared to home
Transaction was very easy, delivery to store was quick and very convenient, staff very friendly and helpful. Items were well packaged and fit perfectly.
2023年10月17日
FatFace - SPALDING からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Used fat face outlet in spalding
Used fat face outlet in spalding, I actually found a lovely dress in my size for a brilliant price, usually all the 10/12 sizes go quickly. Lady at the till was lovely too .
2023年9月22日
自発的なレビュー
FatFace - SPALDING からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - SPALDING からの回答
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SPALDING からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Online order collected in store- order…
Online order collected in store- order process was simple and easy and staff were friendly and helpful on collection.
2023年8月10日
FatFace - SPALDING からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
FatFace - SPALDING からの回答
Hello there, thank you for taking the time to leave your review.
I am sorry nothing caught your attention this time round, fingers crossed for our AW23 collection!
Take care, LE
Highly recommend for service value and quality
First time I have used Fat face and I am so impressed with the quality and value of their children’s range. The service from me placing my order to receiving my goods was first class and they kept me informed all the way . Looking forward to treating my self from their fantastic range of ladies wear very soon
2023年5月4日
FatFace - SPALDING からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Collect at store parcel arrived within…
Collect at store parcel arrived within a few days. The lady was very helpful when I collected the parcel and we even found more lovely items whilst in the store.
2023年4月14日
FatFace - SPALDING からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
fast delivery and easy pick up
2023年3月31日
FatFace - SPALDING からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SPALDING からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
FatFace - SPALDING からの回答
Good afternoon, Carol
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Spalding store.
Take care, JB
Shopping made easy
A good selection of clothes for all the family. Well laid store and very pleasant and helpful staff
2022年9月29日
FatFace - SPALDING からの回答
Good Afternoon,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
Went into Fatface at Springfields at…
Went into Fatface at Springfields at 5.57pm. Asked if they were about to close. Emily replied yes but it was OK to go and we bought trousers and boots without feeling under pressure due to Emily's excellent customer services.
2022年10月4日
自発的なレビュー
FatFace - SPALDING からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Great service
2022年9月2日
FatFace - SPALDING からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a second pair of these shoes…
I ordered a second pair of these shoes because I am so pleased with the first. They arrived quickly and I am delighted.
2022年9月23日
FatFace - SPALDING からの回答
Hi Robyn, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for order weeks later! Don’t use Ebro for delivery, they’re hopeless.
Still waiting for order weeks later!
Edit: it is the courier that is the problem with delivery. I have just experienced very good customer service from Fatface themselves
2022年8月14日
FatFace - SPALDING からの回答
Good morning, Julie.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and unfortunately I cannot see that you have contacted us regarding this matter?
I have emailed you to try and help resolve this matter.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
FatFace - SPALDING からの回答
Hi Clare, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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