Lots of lovely things in Fat Face at the moment. Staff in my local shop ( Stratford-upon- Avon) are always friendly and helpful. Just need the sun to come back!
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I liked the clothing that was actually on display, and the service, but it was limited and a particular item I wanted, each item in my size had visible flaws. I couldn’t even order one new.
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Had no issues ordering my goods online. However, having said that it was a bit misleading about a new customer receiving 10% discount. You have to click on another link before it gives you a breakd... もっと見る
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Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff. I don't like ordering... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
16 Wood Street, CV37 6JF, Stratford�Upon�Avon, Warwickshire, 英国
- 01789 264681
4.4
優良
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Arrived very happy.
Arrived in store to collect an online order, I was greeted with a cheery hello. My daughter bought herself a chunky scarf while we were there. Always great quality clothing.
2024年12月19日
FatFace - STRATFORD UPON AVON からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are great quality, but............
I have shopped in Fat Face for 30 years, their clothes are great quality, even if they lost some of their original edginess, however, this review is not about that. This is about some commercial person in Fat Face introducing a policy which means, if you need to exchange say to a different size, they charge you again for the new size and refund your original purchase, however, not for up to 5 working days, which means its an engineered commercial ploy to hold your extra money in their account for cash flow and interest purposes. NASTY!
In response the the request from Fat Face the transaction happened on 28th Sept 24 in the Stratford upon Avon Branch. We needed to change a pair of PJ bottoms that were large for exactly the same colour and type in Extra Large. At the checkout the person refused to allow a direct swap and insisted that we pay for the new PJ's and that we would be credited for the old ones in up to 5 days time. This was irritating in the extreme as what should have been a simple transaction was made complicated and unnecessary. We will now have to check ensure the money is returned.
2024年9月28日
自発的なレビュー
FatFace - STRATFORD UPON AVON からの回答
Hello Susan
Thank you for taking the time to leave your review.
I have requested some more information from you as none have been left on Trust Pilot, so sadly I am unable to reach out to you.
Take care, LE
Nice staff
Pleasant staff-
Felt very sorry for them as “new
System “
And took them ages to put the purchase and refund through the till.
Not their fault …..
2024年8月27日
FatFace - STRATFORD UPON AVON からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface clothing
Great quality clothing ordered online and delivered to store.
Tried the cloths on in store, great quality, perfect fit.
Very friendly staff in store
2024年8月19日
FatFace - STRATFORD UPON AVON からの回答
Hello Mark
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and smooth collection
Purchased a gorgeous hoodie in the sale online and collected in store. Hoodie itself is great quality and very soft. Collection was smooth and staff in the store very helpful.
Would recommend 👍
2024年8月13日
FatFace - STRATFORD UPON AVON からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - STRATFORD UPON AVON からの回答
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - STRATFORD UPON AVON からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the Stratford upon Avon…
The lady in the Stratford upon Avon (Niki I think) showed me the sale items on line in the shop and told me I could get items delivered to the shop. She was very helpful and greeted me with a smile.
So i did exactly that and received my items in a few days.
2024年5月19日
FatFace - STRATFORD UPON AVON からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Polite and Professional staff
No hastle when I returned a faulty jumper. Nor when I exchanged two jumpers for a smaller size. The staff at Stratford were polite and proffessional and made the process easy.
2024年4月29日
FatFace - STRATFORD UPON AVON からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Stratford Upon Avon store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
The dress I ordered didn't look great…
The dress I ordered didn't look great on me but on saying that, it was a lovely dress, bright red and a soft material. Unfortunately I had to return it. Lady that served me was very pleasant.
2024年5月2日
FatFace - STRATFORD UPON AVON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am pleased to read that you enjoyed the colour and quality of the dress, however, I am sorry to read that this was not quite the right fit. I am so pleased that the crew in our Stratford Upon Avon store were so pleasant during your visit.
All the best, MM
Wonderful Tall section
Great to be able to buy tops in the tall range with such generous arm and body length.
2024年4月28日
FatFace - STRATFORD UPON AVON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are happy to hear your feedback regarding our Tall range. We hope you love your order, and look forward to welcoming you back!
Take care. -GM
My son loves his new coat
My son loves his new coat. It’s warm, waterproof and has a decent amount of space to grow in. It’s also feels like it will last. Great value in the sale.
Delivery pick up from the store was convenient and easy to do.
2024年3月23日
FatFace - STRATFORD UPON AVON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your son loves his new coat, and you have enjoyed using our Click and Collect service!
We look forward to welcoming you back soon.
Take care. -GM
Great staff and really helpful.
2024年3月22日
FatFace - STRATFORD UPON AVON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Who could possibly be disappointed with…
Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff.
I don't like ordering online. I'd rather go in the shop and try items on in store.
However, I had to order something recently. How easy it is. None of this,you've lost your password we'll send you a new link. Straight through.,and another successful purchase!
2024年2月14日
FatFace - STRATFORD UPON AVON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer. We’re so happy to hear your positive feedback on our service, and look forward to welcoming you back soon.
Take care.- GM
Above + beyond
Ella the Manager recognised me - she has done so now x3 times. She is ALWAYS courteous, efficient and cheerfully helpful beyond the norm.
2024年2月19日
自発的なレビュー
FatFace - STRATFORD UPON AVON からの回答
Good morning, Elaine.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Stratford Upon Avon store.
Take care, JB
Just the job
Jeans. I normally find it difficult to get the style and length I need - these were perfect. Ordered on line as store did not stock short length, but I tried longer ones on in store for size initially. Did click and collect from the store and they arrived really quickly, no hassle when collecting them.
2024年2月6日
FatFace - STRATFORD UPON AVON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your jeans, and we look forward to welcoming you back soon!
Take care.- GM
Love the clothes and quality and NHS…
Love the clothes and quality and NHS discount helps me to keep current in my wardrobe, thank you
2024年1月30日
FatFace - STRATFORD UPON AVON からの回答
Hi Fiona,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
FatFace - STRATFORD UPON AVON からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear of your positive instore experience.
We will be sure to pass this on.
Take care. -GM
Easy to order & return.
2023年12月27日
FatFace - STRATFORD UPON AVON からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - STRATFORD UPON AVON からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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