The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
企業が回答しました
Super entreprise. On attend que ils commencent de vendre online via leurs magasins Français… livraison uk pour l’instant
企業が回答しました
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, 英国
- 01904 635788
4.6
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Holiday dress
I saw this dress in a shop but did not try it on. I went online two days later and ordered it as I liked the dress and they did a shorter length. I was pleased about this as I am 5 foot 3 and most dresses are far too long for me. I paid for delivery to my home and it came 2 days later. I have hand washed it today and I am hoping to wear it this week. It fits well and I love the colour and design. I would recommend it for holidays .
2025年6月30日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Internet order quick and easy
2025年6月27日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had bought a few items recently
I had bought a few items recently. I only had to return one of them. They were good selections and I get discount from my blue light card.
2025年6月20日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy peasy to order
Easy peasy to order. My collection was v smooth. I tried it on in the store. Job done!
All good.
Thanks
2025年6月14日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jacket…
Bought this to go over dresses and t shirts. The denim is soft and with the bit of stretch is easy to wear. I am between a 10 and 12 and bought the 12. It’s just right. I would say if between sizes- size up. The sleeves are not too long for me but I always turn them back anyway.
2025年6月8日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disappointing
I tried to use my 10%Teachers Discount in your shop in York. I provided a code, but was told that I needed evidence of teacher status unless using it online. As I am a retired teacher I didn't have this with me. I use the discount regularly in other shops, especially Seasalt
2025年5月18日
FatFace - YORK 2 からの回答
Hello, thank you for taking the time to leave your review. I am sorry to hear that you haven't had a positive experience whilst trying to use your discount code in store. This doesn't sound right. Please email fatfacereviews@mail.fatface.com for help with this. Thank you, CM
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Customer service at Fatface excellent …
Customer service at Fatface is above excellent. I received my exchange before I’d even returned my goods .
2025年5月6日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Colour looked very different online
Colour looked very different online, a much fresher green than expected, also a like the buttoned hem of sleeves
2025年4月30日
FatFace - YORK 2 からの回答
Hello Heidi, thank you for your review. I am so sorry to hear that item was not as you expected. Thank you for letting us know and we will feed this back to our relevant team. Thank you, CM
I haven’t received my order yet
I haven’t received my order yet. It was meant to be delivered on Thursday 24th April but I am still waiting
2025年4月29日
FatFace - YORK 2 からの回答
Hello Andrew, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Good quality garments at a reasonable…
Good quality garments at a reasonable price and because they are from the tall range they were a very good fit. Unfortunately the trousers were too short and had to be returned. This was also a very simple matter of calling into the nearest store and the financial part was quickly concluded
2025年4月20日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely store
Lovely store. Very welcoming. Great to see items in person before buying. Friendly staff.
2025年4月14日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
I gave this review 3 star ⭐️ due to excellent communication with emails that my order was ready to collect. But unfortunately the item I ordered was not the same colour of the image on the website but I understand that items can look different when seeing it for real ! so I had to return. But thank you for the service online & in store where I returned in York.
2025年4月7日
FatFace - YORK 2 からの回答
Good afternoon Nicola
Thank you for taking the time to leave your review. We're really sorry to hear that you weren't keen on the colour of your item, but we're pleased to hear that our store were able to help when you visited them.
Take care, LE
Absolutely love them next day delivery…
Absolutely love them next day delivery which was brilliant
2025年4月6日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my order delivery company leave things to be improved. Thank you
Very happy with my order. Unfortunately del
2025年3月13日
FatFace - YORK 2 からの回答
Hello Elizabeth,
Thank you for your review.
I am so pleased to hear you are happy with your recent order.
Have a great day!
Take care CT
Lovely clothes
Fatface sells really well made clothes that are comfortable. The clothes come in cheery colours. I love their coats, hats, tee shirts and jumpers in particular.
2025年3月8日
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
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