I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... もっと見る
企業が回答しました
Bought a men’s cap for my husband, have trawled many high street stores and designer brands but Fatface are the ONLY brand which fit his bald head! He love’s your caps and can be seen wearing one come... もっと見る
企業が回答しました
Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, 英国
- 01904 635788
4.5
優良
327件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and comfort! We look forward to welcoming you back!
Take care.- GM
I ordered a dress for my daughter’s…
I ordered a dress for my daughter’s birthday on click and collect. When I checked with the store to see if it had arrived they advised that it hadn’t and they would investigate. It appears that the courier ‘lost’ the dress and they didn’t have another one to send. To say I was unhappy was an understatement
2024年4月29日
FatFace - YORK 2 からの回答
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you have not had a positive shopping experience with us, we are very sorry that your parcel was lost in transit.
If you have not yet received a full refund for this make sure to email us back at customerservices@fatface.com.
We will be sure to pass your feedback on for review.
We apologise for any disappointment caused.
Take care. -SW
Exceptional Quality
Had to return this item twice to find the right size (runs large) but it was easy and the turnaround time was fast. The quality of the clothing is always very high!
2024年4月25日
FatFace - YORK 2 からの回答
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I haven’t received my parcel yet
2024年4月24日
FatFace - YORK 2 からの回答
Hello Katie
Thank you for your review.
I am so sorry to hear this,
I can see that your parcel is on it's way to the York store. If by the end of day tomorrow you still have not received the parcel please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Recent order for a dress
My order was easy to place, I was emailed as soon as ready to pick up from my local store and the pick up was easy. Loved the dress!!!
2024年4月23日
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
FatFace - YORK 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Pleasant helpful staff
Pleasant helpful staff, stylish shop with good size changing rooms. Clothes are well made in good fabrics
2024年4月27日
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had a positive experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
FatFace - YORK 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
FatFace - YORK 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
FatFace - YORK 2 からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Lots of choice
Well, I'm spoilt for choice. I love all the materials you use, the fit and the fine detail finish on items. Great quality too.
2024年4月16日
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Blouse, and received your order promptly. We look forward to welcoming you back soon.
Take care.- GM
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Friendly staff
Friendly staff, I wanted a dress to attend a wedding but didn't want a posh frock that i would only wear once. Was shown the Adele dress that you can adapt to almost any social event. Good advice and a dress I can wear again and again.
2024年4月12日
FatFace - YORK 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that the crew in our York store were so helpful and that you are loving your new Adele dress. I hope you continue to have a pleasant shopping experience with us.
All the best, MM
Everything I have purchased is perfect
Everything I have purchased is perfect. So pleased.
2024年4月11日
FatFace - YORK 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Half of my wardrobe is from fat face
Half of my wardrobe is from fat face.
Always met by friendly helpful staff
2024年4月10日
FatFace - YORK 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love this jacket
Love this jacket, not in my size/colour in store so ordered it on line.
Delivered quickly, packaged well, great value, recommend :)
2024年4月8日
FatFace - YORK 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - YORK 2 からの回答
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
FatFace - YORK 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Still haven’t received notification for…
Still haven’t received notification for collection of order
2024年3月30日
FatFace - YORK 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I can confirm that I have popped you an email regarding the status of your order.
All the best,
MM
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。