Fayeandrose レビュー 74

Firstly the company is, I doubt, a mother and daughter based in Manchester. I suspect judging by the length of time the parcel took to arrive, it is China based. Jumper finally arrived after several weeks. Not one pictured - horrible quality - binned as liklihood of a smooth returns process is zero.

Don’t waste your well earned money from this absolutely appalling company. All the previous reviews are spot on. You wait ages for your order to arrive and the goods are nothing like shown/described on their website. You are conned from the moment you place your order. They have you every way. You have to pay an extortionate amount to return the goods to China, NOT Manchester as depicted on their website. Whoever Faye & Rose are they should be ashamed of themselves!! Then they add insult to injury by offering you a discount on another order instead of returning the faulty goods, hoping you’ll give them even more money. How can companies like this be taken down?

The goods are substandard and not as advertised. The business is NOT UK based, the clothing is produced and dispatched from China. I feel conned!

Item advertised was nothing like the item I received. Photos online are very misleading also they advertise as a local boutique in England run by a mother and daughter providing quality items.
The item I received was of the cheapest possibly quality and was not worth 10% of what I paid for item. Total scam company

i ordered two jumpers but when it arrived the only thing they got right was the colour. it was a tiny jumper that looked like it had shrunk in the wash. not joy e-mailing them. lost out £54, so beware

If I could give less than 1 ⭐️I would! Misrepresenting products at its best! Not Manchester based items are from China. Arrived weeks after payment in ripped plastic bag poor quality and in no way match description. Impossible to return as costs are extortionate. Cheap products. AI customer service

Not as advertised
Very poor quality
Expense to return China
Very dissapointed
Do not order from this site!

I thought this was a UK based company which is why I bought from them…but turned out to be from China. Not great quality and took 23 days to be delivered from ordering. Will NOT be using or recommending this company again!

Never ever again would i order from this company. I ordered shoes size 38 and was sent size 35 which will never fit me and cost £54.95. After numerous messages and emails to them i wasnt getting anywhere so i have disgarded the shoes. This company is a scam.

I was utterly appalled by this company.
It took a month for my jumper to arrive and it was horrendous acrylic & nasty.
It will cost me more to return than I payed so do not touch them, the photo of jumper no where near matches the horrible reality.
It will go to a charity shop and I am utterly disgusted.
Will be reporting them to trading standards.

Avoid this company at all costs. Absolute nightmare from start to finish.
After waiting an unreasonably long time for my order with zero communication, I finally checked the reviews — something I wish I’d done first. They were overwhelmingly negative, and at that point I genuinely started to question whether the company was legitimate.
Because of this, I raised a query with my bank, who placed the payment on hold while they investigated. Instead of responding professionally, the company immediately began sending aggressive and threatening emails, including threats of legal action. This was incredibly intimidating and completely unacceptable.
To resolve the situation, I paid again via bank transfer — only after confirming with my bank that the original chargeback had been completed. Despite this, the company still went ahead and took the money anyway. So I have now paid twice for one order.
They are currently refusing to refund either payment, despite clear evidence. This alone should be enough to deter anyone from using this company.
When the boots finally arrived, they were terrible quality — cheap, poorly made, uncomfortable, and absolutely not worth the price.
To make matters worse, returning them would cost even more money, as they have to be shipped back to China. Given everything that has already happened, I have zero confidence that I would ever see a refund, so I’m not throwing more money away.
This entire experience has been stressful, frustrating, and completely unacceptable. Between the poor communication, aggressive emails, double charging, refusal to refund, and awful product quality, this is hands down one of the worst online shopping experiences I’ve ever had.
Save yourself the stress, money, and disappointment — shop elsewhere.

Silly me for not checking reviews first before ordering. Faye and Rose dont exist and my "sweater"took almost a month to come from China. My "sweater" is a cheap nylon type thing printed with an unconvincing wool type design. It's nothing like the photo and I could have bought the exact item on Temu for a third of the price. To get a refund or return it is nigh on impossible unless you want to pay to send it back to China. In future, I will check reviews before buying.

Do not order from this site, the pictures you are looking at are not the true item that you will receive and I waited over a month to be disappointed when I opened my parcel, will put this down as a lesson learnt for myself

AVOID THIS COMPANY
Total scam. appears to be legitimate and based in Manchester but in reality it's a Chinese based cheap manufacturer out to rip you off.
Ordered a couple of jumpers in good faith - without checking the company - my mistake !
They arrived and were thin, cheap and the wrong size. Attempts to return are met with automated emails and then the offer of a discount for your next order.
Impossible to return for a full refund.
DO NOT GIVE THEM YOUR BUSINESS !!

Ordered a lovely wool coat so I thought cost £45 in half price sale took a long time to come when arrived cheap nylon material looked like a child’s dressing up outfit. Contacted to return read returns policy return in 30 Days. E mailed back and forth they stated I pay for postage to CHINA they are ment to be mother and daughter boutique in Manchester. Best I got was 70% of my next order won’t be ordering anything as a load of cheap rubbish and a SCAM. The cost may not be a lot of money to some people but is to me and it is the principle of the matter.
Do not order from these people and if order from online and not a normal retailer do your home work first or avoid altogether don’t know how they are still trading I suggest Advertising Standards are notified. Really upset by all this as was mentioned to be my Christmas present

I ordered a tunic type jumper for my niece. It was batwing sleeves long and loose pink. It was advertised as a loose type. I received it and it was not the same as described. It looks like a wool jumper when it’s been washed and shrunk. Really sub standard and not as advertised. I have asked on several occasions for a return label to return to them as faulty. They want me to pay to return it. Why should I when it is not in good condition. They should send label and refund on it. They said it has to go back to Asia, but there business is adv as in the UK. Very bad service don’t touch them.

Do not buy from this outlet, if you think that you may need to return an item. They deduct 15% of the price paid and you have to pay for the postage costs to China. The customs requirements have to be met and my expereience with other companies has been that Chinese customs hold the package and you never see a financial return. I hasten to add that we have not returned an item under this companies policy, because it wasn't worth it.

I ordered an oversized fit tunic jumper 17th Dec , the item that arrived was not the item i ordered or even the size ordered. It was a cheap fluffy jumper completely different from the advertisement. The contact has been horrendous so I contacted my bank , i have been given a charge back for the amount , but faye and rose have said i got what i ordered (not true)
Now want me to pay them direct or will take legal action , Bring it on , shabby customer service , SCAMMERS. DO NOT BUY FROM THEM.

Not as advertised cheap and very disappointed at the items not the mother and daughter company but rubbish

This company is a scam.
They imply that they are based in Manchester but they are not.(unless there is a Manchester in China)
The quality of the jumper is terrible and bears no resemblance to the website picture.I sent the 8 emails trying to get a refund.they keep saying return to China which would cost more than the jumper