FCP Euro レビュー 1,666

Part arrived on time properly boxed and an exact oem fit on my Mercedes.

If anybody wonders about fcp euro and purchases online . I brought a alternator oem for my Benz perfect fit and some other parts sensors as well , all fit perfectly and are oem ,fast shipping ,and I really like how they box your package up it’s secure from damage .
Most importantly there products are correct for foreign cars

The kindest and most understanding customer service ever. There was an issue with me misunderstanding something on the website and I ordered the wrong part. Crystal made the whole process super easy and quick and also helped me find the correct part. FCP euro has unmatched customer service.

I ordered windshield wipers from FCPEuro and gave specific information because I knew they were hard to find. When delivered, they were the wrong parts. Most of the sellers I've dealt with pay return shipping when the error is theirs. FPC Euro does not, which meant return shipping was almost as much as the cost of the parts. I'm disappointed in their service, and would encourage others to look around for other suppliers that guarantee return shipping on their mistakes. I will in the future.

FCP Euro is very reliable with the best selection of parts for my VW. They are extremely helpful and knowledgeable with good shipping options when you need something in a hurry.

First time Volvo owner... first time FCP customer/order. I do all my own maintenance on my vehicles and did a quick search on where I could find oil change kits for Volvo. Came up with a few, but the FCP website and instructional videos sold me. I'm an amsoil customer and I think their site is one of the best to order oil for your vehicle. FCP is just as good and that's saying a lot.

I also appreciated an email from the CEO. Granted.. these are automated, but it does take time to think about that and shows they do care about customer service. For as long as I own the Volvo, I'll be using FCP for my maintenance needs.

Service is always helpful and friendly. One time, the person went out of his way to identify a part that FCP Euro did not carry and showed me where I could get this part at ECS Tuning, a competitor. Very nice of him. Returns are easy and hassle free.

They have amazing service kits

Expertly packed and shipped with the best pricing. What more could I (reasonably) want?

Their parts selection is pretty good. Their lifetime replacement is nice. Main complaint is their shipping is slow, communication response is not always great, and website not showing what's in stock. A couple times, I've ordered and I had to email or call several times to find out that part of the order isn't in stock and so they don't ship out the rest of the order unless you explicity ask them to. And when you do, it still take another day. Other retailers are much faster to ship out.

I purchased coilovers from FCP Euro, but the details on their website were inconsistent with what I received. I reached out to BC Racing to inquire about the correct coilovers and request that they ship me the correct ones since they directly ship the coilovers to me. Apparently, FCP Euro made an error in the order, resulting in BC Racing shipping me the wrong coilovers. Despite receiving shipment dates from FCP Euro, it’s been more than a week, and FCP Euro hasn’t shipped the correct coilovers yet.

I was recommended by my mechanic to buy my parts here, plus if you spend over $49 your shipping is free, My Order was $250, the Free shipping is done by the worst shipping company out there with terrible reviews for delivery service, I guess free means Crap service,This free delivery service has a long history of poor service why FCP Continues to use them is beyond me.. Follow up with FCP was equally as bad with no follow up, I had to call again as no answer the next day and the promise to ship out last night by fedex no tracking number came as promised.. told FCP if order isn’t on my doorstep as the delivery service said tonight I’m calling for a refund … A really Bad experience for a first time customer and my last time,

Update Specified Delivery was the 14th from the carrier, according to the tracking and the tracking never Updated, Delivery arrived on the 16th the driver said it arrived from in Texas that day, parts came from the Arizona location … this shopper that FCP Euro uses has a bad Reputation for customer service and tracking issues like I had experienced, I don’t understand how FCP Continues to use this poor service provider, Plus follow thru with FCP WAS EQUALLY POOR

FCP Euro came highly recommended from a relative who buys regularly. I've made two purchases recently, the first one went well but the second order arrived poorly packaged. After reporting the problem, FCP Euro came through with replacement items and a label so I could return the items affected by poor packing. Based on that I am giving 5 stars and will keep buying. Thank you Anthony for getting the problem promptly addressed.

Sometimes prices are higher than they are at the dealer; the shipping is horrible - those are the weaknesses.
But overall highly recommend this company and their products are great excellent as well as customer service.

Every time I've dealt with them they are GREAT! I had a part that was leaking on my Audi and it was at their 30 day cutoff- Not only did they honor the warranty claim, they Fed-Ex'd a replacement part to me overnight. Previously I've called them to check part fitment. they checked fitment via my VIN and they sent me a parts diagrams to ensure we had the right item while I was on the phone with them, then they dropped it my account-all I had to do was say Okay. This is how a business should be run! Yes I'm raving-because every interaction has been spectacular!!

When I paid for my parts they gave me a delivery date. When I called on that delivery date I was assured I would have the part that day. That never happened. When I contacted them the next day the manager lied to me and told me my part was out for delivery today. USPS tracking says otherwise. I have been lied to multiple times by this company.

Very Rude Employee..they talk down to you..and never connect on a friendly level. Especially this place SUCKS !! HORRENDOUS CUSTOMER SERVICE..STAY FAR AWAY. THEY NEVER ADDRESS THIER PROBLEMS..And THEY always blame the customers.

This is the second time in less than a year that FCP Euro has sent me the wrong parts. This time, I’m returning rear rotors that weigh nearly 45 lbs., which means I have to take the box to FedEx office so I get my money back for the wrong parts they sent me. In addition, I had to pay extra $120 for the correct parts from a local warehouse. I keep hearing that I shouldn’t have to pay for shipping the wrong parts back, yet they found it as a “favor” to me, and I had to pay for shipping for their mistake.
When speaking to sales / customer service team members, they always mention that the conversation is being recorded for quality purposes. I’m left wondering who actually listens to these conversations, and if they do, what actions are taken as a result.

Overall, it’s been a horrible experience, and I’ve had enough. One thing is certain: I will no longer be ordering parts from FCP Euro, especially considering I own 3 German cars. Hopefully, someone who cares about customers will read these reviews and do something for the remaining customers.