Federal Bank レビュー 

Extremely disappointing and frustrating experience with the Sadar Thana branch🤯

I have been trying to contact the branch since **23 September regarding making a payment towards my loan**, but nobody picks up the calls. Even when I send messages, they are seen and simply ignored. There is absolutely no proper communication or update from the branch.

The most frustrating part is the contradictory behaviour.
When I go to the branch with cash, I am told to make the payment online. When I try to make the payment online and need assistance, nobody picks up the call or responds to my messages.

I have been trying to make my payment since 23 September, yet I am being forced to continuously chase the branch for something as basic as payment information.

This is highly unprofessional and unacceptable customer service. If customers are willing to make their payments on time, the branch should at least provide proper guidance and support instead of ignoring calls and messages.

The worst part is that when I asked about my penalty, the response was simply, “Mujhe kya pata.” Seriously? If the concerned staff themselves don't know or don't want to provide the information, then who is the customer supposed to contact?

Management seriously needs to look into this branch and the way its staff deal with customers. Customers should not have to beg for a response when they are trying to pay their own loan.

Bloody what the terrible thing going on you guys are illiterate all the banks have now got the system that no money will be deducted of the custome why you guys deducted four hundred ruppees huh now if you team try to deduct again I will insult in a way where no one want to keep business with your bank do you got it

Very poor customer service, a query on FD amount showing less than deposited amount (principal amount) was raised and with over a months followup no one bothered to answer and then I raised the complaint with RBI. Again another issue of an incorrect NEFT payment to federal bank from icici is sitting with federal with very clear instructions from bank and me about reversing the transaction but again they become just deaf with customer issues and complaint. So again a new RBI complaint will be initiated and now I would be closing this bank account for good

I am appaled by the lack of service by the Federal Bank customer service. A week ago I received an SMS from Federal Bank informing me that there was an unauthorised attempt by someone to use my debit card which was declined due to an invalid expiry date. I immediately contacted the bank and was asked to contact a toll free number which cannot be reached. Thereafter I was given the a generic email address to which I sent all requested details. Not having heard from them I sent a follow up email only to be sent a new ticket reference number. It's been 6 days with no replies or resolution so far. When I called the branch again I am asked to send them a request. I am trying to escalate the issue with no luck. Any bank dealing with an unauthorised use of debit/credit card needs to address it immediately but Federal Bank seems to be taking their own sweet time. I have blocked the card till I hear from them. All I am asking is to find out where the transaction was initiated from!! I received 3 more such SMS , one even today

Beware of Federal Bank's fraud. You may be sabotaged without even you knowing it. I am fighting to get back the balances in my 1 NRE account, 1 NRO account and 4 matured Term Deposits. They irrationally closed NRE and NRO accounts with substantial balances in it. Now refusing to pay the maturity proceeds of Fixed Deposits. Impossible to communicate with them. You write to them 1 topic, and they reply to you another topic.

Scam. Fikk melding om at jeg skulle få nytt bankkort fra de, ble forvirra fordi jeg har aldri hatt noe forbindelse med denne banken. De fisker etter opplysningene dine