A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... もっと見る
“Good news only” accepted here. Whenever I write an honest review on Feefo giving a one star or two rating for the product or service in question plus constructive feedback, it always seems to ge... もっと見る
We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... もっと見る
企業が回答しました
企業情報
当該企業による記述
Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.
連絡先
GU31 4HT, Petersfield , 英国
- +44 (0) 203 362 4209
- support@feefo.com
- feefo.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 35%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not trust feefos reviews as they remove 1 star reviews
Had an awful experience with a company called west town cars, so I used feefo to earn people as they are selling death traps, feefo removed all 1 star comments, accused me of not giving enough evidence and that I sighted the consumer rights act....these people should be stopped, do not trust any review via feefo.

Feefo からの回答
This review platform is a farce!
This review platform is a farce!
Won't allow to post negative review on Auto Trader for a scam sale I been involved in. Absolute joke.

Feefo からの回答
No wonder why it has 1.3 stars from…
No wonder why it has 1.3 stars from honest and actual customers, and also why rubbish companies like Delonghi love lying review sites like Feefo!
Feefo sent me a link to review my De'Longhi coffee machine (a very recent, horrific experience), and when I wrote and submitted my review, you can guess what happened! Apparently, they only publish 5-star reviews! The following is what they emailed me. That's why I only trust "Trustpilot" for honest reviews.
"Hi Vahid, unfortunately we were unable to publish your review.
Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.
Don’t worry, though. Get in touch with our Support team, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information."

Feefo からの回答
DeLonghi
ehrliche (schlechte) Bewertungen zu delongi werden nicht veröffentlicht. sauerei

Feefo からの回答
Reviews are censored and published without consensus
I was asked to write a review for a Haier washing machine. Apparently my review did not comply with the rules (like, I was mixing my review of the product with my review of the service). Instead of letting me change it, Feefo published partially and a critical review became a favourable one. Asked them how to edit it, they send me back at the original link that does not work. Do not trust.

Feefo からの回答
Feefo est un site mensongère...
Feefo est un site mensongère qui ne publier que les avis totalement positive!
Bande de malonnête, ne vous inquièté pas, les gens on compris qui vous êtes 😁

Feefo からの回答
My review was genuine against Halfords
My review was genuine against Halfords. They decided it was in the wrong category. You sent it me I reviewed it. You denied it because it was negative. You only accept good reviews. It’s a shame because if I see Feefo on a website I’m going elsewhere.

Feefo からの回答
I have come to the personal opinion that the Feefo review process may not be honest.
UPDATE______ UPDATE
Since posting the review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed my single one star to a 5 star ranking
UPDATE END ______ UPDATE END
I submitted a review of a Currys' product purchased from Currys which highlighted flaws with the product
I was sent a message by Feefo saying thet my review was submitted under the wrong section so would not be published until I edited my submission (see copy of message below). In the message Feefo stated that it was replying "ON BEHALF OF CURRYS" and used the Currys logo in its reply.
I checked this claim and THE REVIEW WAS SUBMITTED UNDER THE CORRECT SECTION so I am unable to "EDIT" it under a different section. The only way I can edit it is to REMOVE THE CRITICSM of the Currys ' product.
I have sent several emails to Feefo with screenshot evidence that the review has been submitted correctly. Feefo has not addressed this issue or come back to me and has not published my review.
In the light of these facts I have come to the personal opinion that the Feefo review process may be flawed and in the worst case may not be honest.
I would welcome an explanation from Feefo about this and am happy to change my personal opinion if Feefo demonstrates that the evidence I have submitted that shows my review has been correctly submitted is wrong of false.
UPDATE______ UPDATE
Since posting review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed the single one star raking to a 5 star ranking
UPDATE END ______ UPDATE END
RESPONSE TO FEEFO ____ START
After around 20 weeks of my leaving a review Feefo has respond.
My personal view of its response below is that it is an attempt by Feefo to "whitewash" my complaint and position itself as a concerned organsition. I do not hold that view as my personal experience makes me beleive otherwise. At the time of my leaving my review I had in fact contacted feefo (but not withough dificutly) and after much effort and waiting for a response sent it the details it now requests - NOTHING HAS HAPPENED
The facts are plain I left a one star review about one of its clients. The Feefo system seemngly changed this review by deleting the bulk of my text leaving only an insipid non crtitacl comment and changed my 1 star rating to a 5 star rating. At NO TIME DID FEEFO ATTEMPT TO CONTACT ME. MUCH WORSE I CAN FIND NO WAY TO EASILY DELETE THE FALSE REVIEW.
HENCE MY PERSONAL BELIEF IS THAT FEEFO'S REPSONSE BELOW TO MY NEGATIVE REVIEW IS MORE LIKELY MOTIVATED NOT BY A DESIRE TO MAKE THINGS RIGHT BUT MORE BY A DESIRE TO DEFEND ITS IMAGE BY USING THE RESPONSE TO ESTABLISH SOME POSITIVE PR NARRATIVE SO AS TO COUNTER MY NEGATIVE REVIEW.
RESPONSE TO FEEFO ____ END
THE EMAIL SENT BY FEEFO ON BEHALF OF CURRYS
"Feefo separates feedback into two sections: a service review and a product review. It appears that some of your service-related comments were submitted under the product section or vice-versa, which may be causing confusion.
You can easily edit and resubmit your review by using the same link you originally received to leave feedback. This will allow you to place your comments in the appropriate sections so everything is displayed correctly.
If you need any assistance with this, feel free to let us know.
Thank you for helping others.
On behalf of Currys"

Feefo からの回答
Absolute crap refuse to post negitive…
Absolute crap refuse to post negitive reviews stating posted in wrong segment???? WTF

Feefo からの回答
Stop emailing me
Stop emailing me asking me to review without an option to unsubscribe

Feefo からの回答
ridicoli candy e feefo
ridicoli candy, che per un kit di inversione apertura frigo (non fornito all'acquisto) mi stanno facendo aspettare dal 26 novembre 2025 (state estraendo il ferro dalle miniers????) e siamo oramai a natale, ancor più ridicoli quelli di feefo che chiedono recensioni e quelle di mer** non le pubblicano
Yep, they reject bad reviews for made up reasons
Yep, Feefo is a useless load of BS & should not be trusted. I physically went to Halfords and bought the Laser locking wheel nut removal tool, then gave it a bad review on Feefo when Halfords asked for one, because it didn't fit my car so was useless.
Feefo rejected my review, claiming:
"Our moderation team rejected your review for the following reason(s):
Item not received
Looking at your feedback, it seems you’ve not received the product you’re reviewing yet.
Don’t worry, though. Get in touch with our Support team via reviewer (at) feefo.com, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible."
I have sent multiple emails to say their response is rubbish & got these responses back:
"The review was rejected due to the fact that the comments were not relevant to the product (we only ask for product feedback for Halfords and not service feedback)
You said in the review - Can't comment on quality as neither of them fitted my 2011 Jaguar XF wheel nuts, so was a wasted purchase"
and then:
"Essentially this would be seen that the wrong item was sent, which would be a service issue. Do you have any further information to show that the right product was ordered? If you can send that over we can take another look for you."
Dont buy this tool or believe Feefo
Laser Locking Wheel Nut Remover 2pc

Feefo からの回答
Feefo only accepts postive reviews
As per other people's experience, following a prompt from Feefo, I posted a negative review for a Hoover Condenser dryer which broke down and needed various repairs after only 16 month's use.
Feefo rejected my review of a poor quality product.

Feefo からの回答
Waste it time writing a review…
Don't understand why anybody would waste their time trying to send a review via the site. I fell for it because I thought it couldn't possibly be as impenetrable third time round.
Sneaky
Sneaky, disingenuous company. I wouldn't trust any Feefo review after my experience. I rated a Smeg cooker poorly (awful design, sticks out into the kitchen with an ugly gap between it and the wall because there's no allowance for the space the gas hose takes etc.etc.) but as many others have reported, the review was rejected on the basis of "information in the wrong place".
It seems that Feefo only accept positive reviews so can't be trusted.
Edit: ... and based on the reply below they are also adept at dodging the question. "We don't change reviews [because we don't accept the negative ones anyway]".

Feefo からの回答
How these can operate in the UK is…
How these can operate in the UK is beyond me, it is simply a fake review site! The review are false and no matter what review a customer gives, Feefo just change it to 4 or 5 stars! This must be against trading standards rules. Do not sue any company based on Feefo ratings

Feefo からの回答
Completely rewrote before publishing - buyer be aware reviews are not genuine
This company is biased and has no integrity whatsoever. I wrote an honest review based on an awful experience of Bristol Airports Meet & Greet service after receiving an email requesting feedback. What is the point of writing an honest review if Feefo then completely rewrite the review before publishing it. I have asked them to remove their fake review and publish the unedited review so not to mislead consumers.
I can only assume Bristol Airport is paying Feefo to moderate and manage negative reviews. Fortunately I hadn’t heard of Feefo prior to receiving the feedback request from Bristol Airport, and now having seen how reviews are rewritten, I certainly wouldn’t use them to check a company or service I was thinking of purchasing from or using.
Absolutely shocking behaviour from a so called review platform. Their reviews should not be trusted.
False Reviews altered by moderation team
This company has no integrity or honesty as a review site. I entered a review after being contacted by British Airways Holidays. The review was honest in that the hotel was decent but put hidden taxes amenity tax on after I had returned to the UK. British Airways were terrible they bumped us off a flight from New York onto a later one splitting my family up even though we had upgraded seats etc and then connecting flight was cancelled. I reviewed on feefo with a 1/5 and received an email saying that I'd put my entries in the wrong part of the review and the moderation team had altered it. I looked at the review and they had given it 4.3/5 and removed all comments. I contacted customer support and asked them to remove it as it was false and misleading but they haven't and have ignored any further correspondence...
Per nulla trasparenti
Invitato a lasciare una recensione dopo il mio acquisto, questa non è stata pubblicata mi hanno invitato a riscriverla . La mia recensione era negativa per l'acquisto di un'asciugatrice Candy consegnato rotta/difettosa, ho quindi reinserito la mia valutazione negativa e questa volta mi hanno informato di una pubblicazione parzialmente. ho controllato e la recensione non è visibile. Direi che è un modo di agire poco serio e mi fa dubitare fortemente di questo servizio.
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