Feefo レビュー 

907
TrustScore 5段階評価の1.5

1.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... もっと見る

5つ星のうち1の評価

Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... もっと見る

5つ星のうち1の評価

“Good news only” accepted here. Whenever I write an honest review on Feefo giving a one star or two rating for the product or service in question plus constructive feedback, it always seems to ge... もっと見る

5つ星のうち1の評価

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... もっと見る

企業が回答しました

企業情報

  1. レビュー サイト
  2. メディア会社

当該企業による記述

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


連絡先

1.3

ひどい

TrustScore 5段階評価の1.5

907件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 35%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.3

すべてのレビュー

(907)

過去12か月のレビュー数: 155

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Do not trust feefos reviews as they remove 1 star reviews

Had an awful experience with a company called west town cars, so I used feefo to earn people as they are selling death traps, feefo removed all 1 star comments, accused me of not giving enough evidence and that I sighted the consumer rights act....these people should be stopped, do not trust any review via feefo.

2026年1月1日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Victoria,

Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can go here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Regards, The Feefo Team

5つ星のうち1の評価

This review platform is a farce!

This review platform is a farce!

Won't allow to post negative review on Auto Trader for a scam sale I been involved in. Absolute joke.

2026年1月23日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Myosh,

Thank you for your feedback. At Feefo, we are an 'Invite-Only' platform, meaning we only host reviews from verified purchasers. This ensures every rating comes from a genuine transaction, which is why our process differs from "open" sites.

We value all honest feedback—in fact, 5% of all Feefo reviews in 2024 were 1-star ratings. We never block reviews simply for being negative.We take the integrity of our data seriously. To understand our process better, please visit: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

If you have a transaction reference, please email support@feefo.com so we can look into this for you.

Best,

The Feefo Team

5つ星のうち1の評価

No wonder why it has 1.3 stars from…

No wonder why it has 1.3 stars from honest and actual customers, and also why rubbish companies like Delonghi love lying review sites like Feefo!

Feefo sent me a link to review my De'Longhi coffee machine (a very recent, horrific experience), and when I wrote and submitted my review, you can guess what happened! Apparently, they only publish 5-star reviews! The following is what they emailed me. That's why I only trust "Trustpilot" for honest reviews.

"Hi Vahid, unfortunately we were unable to publish your review.

Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.

Don’t worry, though. Get in touch with our Support team, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information."

2026年1月26日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hello Vahid,

Thank you for bringing this to our attention. We understand your frustration regarding the moderation of your recent De'Longhi review, and we want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Additionally, we never delete reviews simply because they are negative. To provide some context, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, which demonstrates that we value and publish honest feedback regardless of the score.

Reviews are only moderated if they breach our guidelines. Our goal is to ensure feedback is organised so that it is as helpful and accurate as possible for other shoppers.

To help get your voice heard:
Update the form: Once the service feedback is in the service section and the product feedback is in the product section, your 1-star rating will be live.

Review our guidelines: You can visit here to see how our moderation works:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest

If you believe there has been a technical error, please contact us at support@feefo.com so we can resolve this for you immediately. We are committed to fairness and ensuring your genuine experience is reflected on our platform.

Best,

The Feefo Team

5つ星のうち1の評価

DeLonghi

ehrliche (schlechte) Bewertungen zu delongi werden nicht veröffentlicht. sauerei

2026年1月24日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Hans Treichl,

Thank you for sharing your feedback regarding your review. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. We do not suppress negative reviews; however, we do ensure they are placed in the correct category (such as distinguishing between a product fault and a delivery issue). You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile or the status of your specific review.

Best,

The Feefo Team

5つ星のうち1の評価

Reviews are censored and published without consensus

I was asked to write a review for a Haier washing machine. Apparently my review did not comply with the rules (like, I was mixing my review of the product with my review of the service). Instead of letting me change it, Feefo published partially and a critical review became a favourable one. Asked them how to edit it, they send me back at the original link that does not work. Do not trust.

2026年1月8日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi M.L.,

Thank you for bringing this to our attention. We understand your frustration and we want to clarify how our system handles mixed reviews.

Feefo does not, and cannot, manually edit the text of a review or change a customer's star rating. Our systems are designed to reflect exactly what you enter. We never "censor" negative feedback to make it look favourable; in fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, proving that we value and publish honest, critical experiences.

When a review contains both product and service feedback in the wrong sections, our moderation team may flag the non-compliant part. Because product and service ratings are treated as separate entries, it may appear that only one "favourable" part was published if the other part was flagged for a breach of moderation guidelines. We aim for accuracy, not censorship.

To help get your full voice heard:
Please contact us at support@feefo.com so we can manually reset your feedback link. This will allow you to resubmit your full review with the comments in the correct categories.

Learn more: You can visit here to learn more about our moderation guidelines: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We are committed to fairness and want to ensure your genuine experience is recorded exactly as you intended.

Best,

The Feefo Team.

5つ星のうち1の評価

Feefo est un site mensongère...

Feefo est un site mensongère qui ne publier que les avis totalement positive!

Bande de malonnête, ne vous inquièté pas, les gens on compris qui vous êtes 😁

2026年1月17日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Supermega You,

Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Best,

The Feefo Team

5つ星のうち1の評価

My review was genuine against Halfords

My review was genuine against Halfords. They decided it was in the wrong category. You sent it me I reviewed it. You denied it because it was negative. You only accept good reviews. It’s a shame because if I see Feefo on a website I’m going elsewhere.

2026年1月17日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Graham,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our guidelines, such as sharing a service or delivery experience in a specific "Product" review area. This ensures that shoppers looking for product quality aren't seeing feedback meant for the courier or the store staff, and vice versa.

Our goal is to ensure your feedback is helpful, compliant, and most importantly visible.

Check Your Inbox: Please look for an email from our moderation team. It will explain why the review was flagged and provide a link for you to make any necessary adjustments so it can be published.

Technical Support: If you believe there has been a technical error with how your rating was recorded, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

Learn More: If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We are committed to fairness and transparency, and we want to make sure your genuine experience is shared correctly.

Best,

The Feefo Team

5つ星のうち1の評価

Dodgy as only allows positive feedback

2026年1月1日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi there,

Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.

https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Best, The Feefo Team

5つ星のうち1の評価

I have come to the personal opinion that the Feefo review process may not be honest.

UPDATE______ UPDATE
Since posting the review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed my single one star to a 5 star ranking
UPDATE END ______ UPDATE END

I submitted a review of a Currys' product purchased from Currys which highlighted flaws with the product
I was sent a message by Feefo saying thet my review was submitted under the wrong section so would not be published until I edited my submission (see copy of message below). In the message Feefo stated that it was replying "ON BEHALF OF CURRYS" and used the Currys logo in its reply.

I checked this claim and THE REVIEW WAS SUBMITTED UNDER THE CORRECT SECTION so I am unable to "EDIT" it under a different section. The only way I can edit it is to REMOVE THE CRITICSM of the Currys ' product.

I have sent several emails to Feefo with screenshot evidence that the review has been submitted correctly. Feefo has not addressed this issue or come back to me and has not published my review.

In the light of these facts I have come to the personal opinion that the Feefo review process may be flawed and in the worst case may not be honest.

I would welcome an explanation from Feefo about this and am happy to change my personal opinion if Feefo demonstrates that the evidence I have submitted that shows my review has been correctly submitted is wrong of false.

UPDATE______ UPDATE
Since posting review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed the single one star raking to a 5 star ranking
UPDATE END ______ UPDATE END

RESPONSE TO FEEFO ____ START
After around 20 weeks of my leaving a review Feefo has respond.
My personal view of its response below is that it is an attempt by Feefo to "whitewash" my complaint and position itself as a concerned organsition. I do not hold that view as my personal experience makes me beleive otherwise. At the time of my leaving my review I had in fact contacted feefo (but not withough dificutly) and after much effort and waiting for a response sent it the details it now requests - NOTHING HAS HAPPENED
The facts are plain I left a one star review about one of its clients. The Feefo system seemngly changed this review by deleting the bulk of my text leaving only an insipid non crtitacl comment and changed my 1 star rating to a 5 star rating. At NO TIME DID FEEFO ATTEMPT TO CONTACT ME. MUCH WORSE I CAN FIND NO WAY TO EASILY DELETE THE FALSE REVIEW.

HENCE MY PERSONAL BELIEF IS THAT FEEFO'S REPSONSE BELOW TO MY NEGATIVE REVIEW IS MORE LIKELY MOTIVATED NOT BY A DESIRE TO MAKE THINGS RIGHT BUT MORE BY A DESIRE TO DEFEND ITS IMAGE BY USING THE RESPONSE TO ESTABLISH SOME POSITIVE PR NARRATIVE SO AS TO COUNTER MY NEGATIVE REVIEW.

RESPONSE TO FEEFO ____ END

THE EMAIL SENT BY FEEFO ON BEHALF OF CURRYS
"Feefo separates feedback into two sections: a service review and a product review. It appears that some of your service-related comments were submitted under the product section or vice-versa, which may be causing confusion.
You can easily edit and resubmit your review by using the same link you originally received to leave feedback. This will allow you to place your comments in the appropriate sections so everything is displayed correctly.
If you need any assistance with this, feel free to let us know.
Thank you for helping others.
On behalf of Currys"

2025年12月29日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi there,

Thank you for your review — and we're sorry you've run into difficulties using our platform. That’s not the experience we aim to deliver.
To help resolve this quickly, could you share a few details with us at support@feefo.com?

The email address linked to your review request
Any screenshots or error messages
The approximate date/time the issue occurred

Our technical support team will investigate and get this sorted as soon as possible.
Thanks again for highlighting this — your feedback genuinely helps us improve.

Best wishes,
The Feefo Team

5つ星のうち1の評価

Absolute crap refuse to post negitive…

Absolute crap refuse to post negitive reviews stating posted in wrong segment???? WTF

2026年1月2日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Mark,

Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.

https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Best, The Feefo Team

5つ星のうち1の評価

Stop emailing me

Stop emailing me asking me to review without an option to unsubscribe

2025年12月25日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Ben,

Thank you for taking the time to share your feedback. We sincerely apologise that your recent experience with Feefo did not meet your expectations. We highly value customer input as it helps us improve.

Please reach out to us at support@feefo.com, and a member of our team will be glad to assist you in resolving this matter.

Kind regards, The Feefo Team

5つ星のうち1の評価

ridicoli candy e feefo

ridicoli candy, che per un kit di inversione apertura frigo (non fornito all'acquisto) mi stanno facendo aspettare dal 26 novembre 2025 (state estraendo il ferro dalle miniers????) e siamo oramai a natale, ancor più ridicoli quelli di feefo che chiedono recensioni e quelle di mer** non le pubblicano

2025年12月22日
自発的なレビュー
5つ星のうち1の評価

Yep, they reject bad reviews for made up reasons

Yep, Feefo is a useless load of BS & should not be trusted. I physically went to Halfords and bought the Laser locking wheel nut removal tool, then gave it a bad review on Feefo when Halfords asked for one, because it didn't fit my car so was useless.
Feefo rejected my review, claiming:
"Our moderation team rejected your review for the following reason(s):
Item not received
Looking at your feedback, it seems you’ve not received the product you’re reviewing yet.
Don’t worry, though. Get in touch with our Support team via reviewer (at) feefo.com, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible."

I have sent multiple emails to say their response is rubbish & got these responses back:
"The review was rejected due to the fact that the comments were not relevant to the product (we only ask for product feedback for Halfords and not service feedback)

You said in the review - Can't comment on quality as neither of them fitted my 2011 Jaguar XF wheel nuts, so was a wasted purchase"

and then:

"Essentially this would be seen that the wrong item was sent, which would be a service issue. Do you have any further information to show that the right product was ordered? If you can send that over we can take another look for you."

Dont buy this tool or believe Feefo
Laser Locking Wheel Nut Remover 2pc

2025年12月18日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.

We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best, The Feefo Team

5つ星のうち1の評価

Feefo only accepts postive reviews

As per other people's experience, following a prompt from Feefo, I posted a negative review for a Hoover Condenser dryer which broke down and needed various repairs after only 16 month's use.

Feefo rejected my review of a poor quality product.

2025年12月15日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hello Miles,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.

We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best, The Feefo Team

5つ星のうち1の評価

Sneaky

Sneaky, disingenuous company. I wouldn't trust any Feefo review after my experience. I rated a Smeg cooker poorly (awful design, sticks out into the kitchen with an ugly gap between it and the wall because there's no allowance for the space the gas hose takes etc.etc.) but as many others have reported, the review was rejected on the basis of "information in the wrong place".

It seems that Feefo only accept positive reviews so can't be trusted.

Edit: ... and based on the reply below they are also adept at dodging the question. "We don't change reviews [because we don't accept the negative ones anyway]".

2025年12月1日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi David,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant for all shoppers. If you'd like to know more about our moderation guidelines and how they work, please visit here:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining the specific reason for the rejection.If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

5つ星のうち1の評価

How these can operate in the UK is…

How these can operate in the UK is beyond me, it is simply a fake review site! The review are false and no matter what review a customer gives, Feefo just change it to 4 or 5 stars! This must be against trading standards rules. Do not sue any company based on Feefo ratings

2025年12月10日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Neil,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.

We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best, The Feefo Team

5つ星のうち1の評価

Completely rewrote before publishing - buyer be aware reviews are not genuine

This company is biased and has no integrity whatsoever. I wrote an honest review based on an awful experience of Bristol Airports Meet & Greet service after receiving an email requesting feedback. What is the point of writing an honest review if Feefo then completely rewrite the review before publishing it. I have asked them to remove their fake review and publish the unedited review so not to mislead consumers.

I can only assume Bristol Airport is paying Feefo to moderate and manage negative reviews. Fortunately I hadn’t heard of Feefo prior to receiving the feedback request from Bristol Airport, and now having seen how reviews are rewritten, I certainly wouldn’t use them to check a company or service I was thinking of purchasing from or using.

Absolutely shocking behaviour from a so called review platform. Their reviews should not be trusted.

2025年12月7日
自発的なレビュー
5つ星のうち1の評価

False Reviews altered by moderation team

This company has no integrity or honesty as a review site. I entered a review after being contacted by British Airways Holidays. The review was honest in that the hotel was decent but put hidden taxes amenity tax on after I had returned to the UK. British Airways were terrible they bumped us off a flight from New York onto a later one splitting my family up even though we had upgraded seats etc and then connecting flight was cancelled. I reviewed on feefo with a 1/5 and received an email saying that I'd put my entries in the wrong part of the review and the moderation team had altered it. I looked at the review and they had given it 4.3/5 and removed all comments. I contacted customer support and asked them to remove it as it was false and misleading but they haven't and have ignored any further correspondence...

2025年12月3日
自発的なレビュー
5つ星のうち1の評価

Per nulla trasparenti

Invitato a lasciare una recensione dopo il mio acquisto, questa non è stata pubblicata mi hanno invitato a riscriverla . La mia recensione era negativa per l'acquisto di un'asciugatrice Candy consegnato rotta/difettosa, ho quindi reinserito la mia valutazione negativa e questa volta mi hanno informato di una pubblicazione parzialmente. ho controllato e la recensione non è visibile. Direi che è un modo di agire poco serio e mi fa dubitare fortemente di questo servizio.

2025年11月29日
自発的なレビュー

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