Feefo レビュー 

907
TrustScore 5段階評価の1.5

1.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... もっと見る

5つ星のうち1の評価

Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... もっと見る

5つ星のうち1の評価

“Good news only” accepted here. Whenever I write an honest review on Feefo giving a one star or two rating for the product or service in question plus constructive feedback, it always seems to ge... もっと見る

5つ星のうち1の評価

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... もっと見る

企業が回答しました

企業情報

  1. レビュー サイト
  2. メディア会社

当該企業による記述

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


連絡先

1.3

ひどい

TrustScore 5段階評価の1.5

907件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 35%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.3

すべてのレビュー

(907)

過去12か月のレビュー数: 155

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I've just had a review of Currys…

I've just had a review of Currys rejected because it wasn't complimentary, why ask for my opinion then reject it? Shame on Currys and feefo.
Edit, I am puzzled by the reply, I was asked to leave a review of Currys, I did, and it was rejected. I will leave it to Trustpilot if they want to delete it.

2025年10月17日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Michael,

Thanks for your feedback. It appears this review relates to your experience with Curry's rather than Feefo itself.

As this is posted on Feefo’s Trustpilot profile, it is misleading to customers as we do not handle orders or deliveries. We kindly ask that you remove this review. Please note that we will also be flagging this with Trustpilot’s moderation team for removal to ensure our profile remains accurate.

To resolve your issue quickly, we recommend contacting Curry's directly.

If you have any questions about how the Feefo platform works, we’re always happy to help.

Best wishes, The Feefo Team

5つ星のうち3の評価

Feefo has a video stuck on my home…

Feefo has a video stuck on my home screen which cleared after a few hours, annoying.

2025年10月10日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Mjr,

Thanks for your feedback. It appears this review relates to your experience with Money Supermarket rather than Feefo itself.

As this is posted on Feefo’s Trustpilot profile, it is misleading to customers as we do not handle orders or deliveries. We kindly ask that you remove this review. Please note that we will also be flagging this with Trustpilot’s moderation team for removal to ensure our profile remains accurate.

To resolve your issue quickly, we recommend contacting Money Supermarket directly.

If you have any questions about how the Feefo platform works, we’re always happy to help.

Best wishes, The Feefo Team

5つ星のうち1の評価

Valutazioni falsate...

Valutazioni falsate....
Ho avuto una PESSIMA ESPERIENZA con Enjoytravel e dopo l'acquisto non hanno inviato l'email di valutazione.
Chiaramente sono truffe organizzate

2025年10月10日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Bruno Fontana,

Thanks for your feedback. It appears this review relates to your experience with EnjoyTravel rather than Feefo itself.

As this is posted on Feefo’s Trustpilot profile, it is misleading to customers as we do not handle orders or deliveries. We kindly ask that you remove this review. Please note that we will also be flagging this with Trustpilot’s moderation team for removal to ensure our profile remains accurate.

To resolve your issue quickly, we recommend contacting EnjoyTravel directly.

If you have any questions about how the Feefo platform works, we’re always happy to help.

Best wishes, The Feefo Team

5つ星のうち1の評価

Je confirme les avis négatifs

Je confirme les avis négatifs ne sont pas publiés. J’ai bien eu un mail me demandant mon retour sur un parking à Barcelone qui n’avait pas honoré sa prestation sans remboursement : difficile de mettre un avis positif ! Mon avis ne reflétait que la réalité mais il y a eu un refus de publication

2025年10月8日
自発的なレビュー
5つ星のうち1の評価

After making this company aware they…

After making this company aware they are backing a company that sells dogey cars... they domt seem to care leave the owners own reviews up giving himself 5 stars but when you make people aware aboit the broken cars they take the reviews down

2025年10月7日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Francis,

Thank you for bringing this to our attention. We understand your frustration regarding your experience and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Because we are an 'Invite-Only' platform, reviews can only be submitted by verified purchasers. This system is specifically designed to prevent business owners from leaving themselves 5-star reviews, as a confirmed transaction is required to trigger a review invitation.

We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments needed for your review. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

5つ星のうち1の評価

FeeFo Reviews are WORTHLESS

If you write anything critical about a company, they remove it. This is simply an advertising vendor for the companies that use them.

I would not believe a word of anything published on their website.

2025年9月26日
自発的なレビュー
5つ星のうち1の評価

The Hollies St Austell Review

We were asked to give a review for The Hollies in St Austell, after a weeks stay. (Booked with Cottages.com) I gave a full and fair review, to outline the good parts and the bad parts of our stay.
FEEFO didn't publish my review, because it wasn't a five star review for the cottage.
During our stay, we encountered a number of problems - The owner, was very nosey and due to the way that every window and the reserved garden in the rental property is overlooked by the owners property windows and clothes line right by two windows, we ended up keeping the blinds closed. The owner spent his day in a summerhouse overlooking the entrance of the cottage, every time we left the property, he would try to talk to us and tell us where he felt we should go, but we didn't need his help as we had visited Cornwall multiple times and it got to the point we would run to the car or tell him, we hadn't decided where we were heading, because it was way too much. Lastly the owner went into the cottage without any warning or our knowledge, I only found out later that day.
I have used Cottages.com on many occasions, but if they or Feefo, refuse to allow all reviews to be published then this is misleading and customers cannot trust the reviews on their site.

2025年8月29日
自発的なレビュー
5つ星のうち1の評価

Feefo are the worst company that I have…

Feefo are the worst company that I have ever dealt with, they steal money from innocent customers that no longer wish to use their useless service.
Do not use this company , I tried to cancel after one month which is easy with most honest companies but Thiefo forced me to pay £118.80 every month for the remaining 11 months - yes they stole almost £1400.00 from my small company.
I dont know how they can live with all of the one star reviews they get on TRUST Pilot.
Good ridence Thiefo

2025年9月22日
自発的なレビュー
5つ星のうち1の評価

Do not trust Feefo ratings

Like many others, I think they are a scam. The pretend to be impartial but they are absolutely on on the side of the consumer. I bought some items with a great Feefo rating only to find out they were a terrible organisation to deal with and their great rating was from a long time ago when they had different owners. I contacted Feefo to tell them that there were no new reviews and all of the old ones were not for the previous owners and did not reflect current performance it they could not have cared less.
Clearly they are only interested in making a profit from the suppliers and have no care for consumer protection.
Do not trust the Feefo ratings.

2024年9月23日
自発的なレビュー
5つ星のうち1の評価

Why can't I give them zero stars.....

Why can't I give them zero stars on Trustpilot.....:-).... they are absolute cowboys!
I wrote a negative review of a service they asked me to review (Care hire in Portugal) and as it may "hamper their integrations" "unfortunately we were unable to publish your review".... and becasue I took issue with being charged additional charges at the counter as I believe these should be advised when ordering on line I was then advised these go against the "Competitor or pricing comments" guidelines.
My points are factual and I stand over them.
Their approach is to do everything to try to not publish a negative review!

Is there a regulating body fr companies like this and if there is .....these cowboys should be taken to task!

2025年9月19日
自発的なレビュー
5つ星のうち1の評価

Possibly a scam

I have a lot of emails from this company and foolishly did ask to review a product but I believe they just want your personal data, a scam really

2025年7月17日
自発的なレビュー
5つ星のうち1の評価

Pointless review site

Basically I hired a car. On the day of collection the hire company couldn't loan me a car. I had an email from feedo asking for feedback regarding car company.

I left an outline of the issue and feefo rejected as they said they had evidence that what I wrote was lies.

I contacted feefo and questioned this l, sending them the email thread of the cancellation. They said my evidence would be reviewed.

Well today I was notified via email that my review was published. 2 hours later it had been pulled again as I mentioned the company's name

I certainly won't check reviews or leave reviews on Feefo again .

2025年9月16日
自発的なレビュー
5つ星のうち1の評価

Feefo scammers and Bias

Feefo are bias to their customers when doing holiday review for Cottages.com and probably others./they do not put your bad review up
They only let certain reviews go through! Terrible service they don't even want to put our bad reviews up and decline it for no reason or take ages to put a review up, as if they are protecting these companies!
You can't even respond back to the company, The thin g is Hoseasons own Cottages .com my review is live there but not with company I booked with useless Feefo service! No wonder property I stayed at has been top cottage for many many years but only 15 reveiws.Their is a joke they asked me to review, published it then removed it, and my complaint with photos was ignored.

2025年8月16日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Les,

Thank you for sharing your feedback. We understand your frustration regarding the visibility of your review and would like to clarify our process.

At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. This verification process ensures that every review whether positive or negative comes from a genuine customer.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score.

Reviews are only moderated if they breach our guidelines, such as including personal information or being placed in the wrong category (e.g., a service complaint in a product review section). You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would love to discuss any specific concerns you have regarding a merchant's profile. Please feel free to reach out to us at support@feefo.com so we can investigate why your review has not yet appeared.

Best,

The Feefo Team

5つ星のうち1の評価

Feefo asked me to write a review of a…

Feefo asked me to write a review of a Bosch gas hob. I quote "give as much information as possible" But guess what, they didn't like the fact I mentioned a previous hob ( different manufacturer) to offer comparison and reason for new hob....Surely one of the reasons for reviews is so that people not only get users impression of the product under review, but also the rationale for purchasing that particular product, but not so. As someone else stated, they only want to publish what they deem worthy, so hardly impartial reviewing taking place.

2025年9月16日
自発的なレビュー
5つ星のうち1の評価

Feefo systems are a total joke and not…

Feefo systems are a total joke and not fit for purpose. Auto Trader is one of the companies that use Feefo and on several occasions when leaving feedback (positive & negative), the feedback does not appear. I spoke with customer services at Feefo and their response was "we can't see any feedback left". Looking at other people's comments on here, lots have experienced similar issues.

If Feefo were professional, they would investigate the matter to check if their are faults with their system - which it clearly is.

2025年9月15日
自発的なレビュー

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