Fenn Wright レビュー 197

Outstanding customer service and communication at all times throughout the sale process.

I highly recommend this agency, it helps you with everything you need!

Fenn Wright were brilliant - I was really impressed. They were friendly, responsive and helpful at every step of the house-buying journey, and made it relatively painless. It was great to know that they were always there to answer questions.

This purchase was extremely taxing for everyone involved & made more complicated by having 2x first time buyers buying 2 separate properties. Without the expertise of Kirsty holding it all together this sale would not have happened. She kept us fully informed of the good & sometimes bad news at all times & was doing the job of the solicitors by liaising with all the other agents involved in this chain. We can’t thank Kirsty & her team enough for helping us especially when she worked during her holiday with her family to ensure that the exchange & completion on the same day happened. Thanks again Kirsty you were awesome.

Communication from Fenn Wright was excellent. Kirsty phoned me every week updating me on the progress of the sale and chased things up with the solicitor.
I would definitely recommend Fenn Wright

Kirsty was absolutely fantastic

She updated us every week (even when nothing had changed) kept us fully in the loop through the whole purchase

Adam and Kirsty stayed with us throughout the whole experience of selling our house. Communication and advice were very good. We would recommend them to anyone selling a house in the Stanway area. We wish we had gone to them first!

Having used Fenn Wright for both selling a property and managing 2 rented properties, I have been totally satisfied with the service I have received.
They are friendly, professional and committed to providing a comprehensive & caring service.
Thank you to Regan Taunton for his efficiency and endless cheerfulness on the phone and also to Sarah Minter who is also a great asset and ambassador for Fenn Wright.

Very sadly I would say AVOID!
In March I put my apartment on the market with them, initially I was very impressed with their enthusiasm however I didn't get any viewings. The agent suggested I reduce the price, which I did, quite substantially. In total I had 4 unsuccessful viewings & they said I might have to re-consider lowering the price yet again. I decided to take the property off the market to return to the rental market. However I was contacted by another local estate agent who said they had interested parties but cannot market the property as I was silly & signed a 16 week sales contract with Fenn Wright, so even though I have withdrawn from the sales market with Fenn Wright, they refuse to terminate the contract until the end date in July and therefore I am stuck, which makes no sense at all to me. I have Stage 4 terminal cancer so time is an important factor to me.

Kirsty King & Adam Thorley worked tirelessly, sympathetically & with complete professionalism at all times to sell my home in very difficult circumstances.
I was kept informed every step of the way with good or bad news. Their honesty & complete transparency when things were not going well was always delivered with a sensitive but positive attitude with the drive to turn it around.
Kirsty & Adam went above & beyond what was expected to not only sell my house but to find a new meaningful home for me.
With the increase in stamp duty looming Kirsty worked her socks off to keep a very long chain in tact under considerable constraints. Although we didn’t make the deadline it was only because of Kirsty’s hard work & determination that the whole chain made it across the finish line & for that I will always be grateful.
I therefore highly recommend Fenn Wright Estate Agents.

Very shocking customer service. Viewed a property to rent and waited over an hour outside the front door to be told they didn't have access and was watching the locksmith trying to get into the property as they didn't have access for whatever reason. We waited over an hour as we really liked the look of the property from the photos online. We entered and at first was nice until we entered upstairs which was so damage and a horrendous standard to even show potential renters. There were red stains on carpets, filthy bathrooms, damaged walls and looked like the previous tenants has tried to rewire the house themselves as all the walls were botched. We liked the area and phoned Fenn Wright that we was dissapointed as they advertised the property with photos of a brand new house and since then its had damage and this is false representation and the lettings lady just said the landlord does not pay for end of tenancy inspection. But we asked if these problems would be rectified before new tenants but they kept fobbing us off with saying they would ring back but never did! We could of literally of walked into anything if the property had never been checked from previous tenants and used a locksmith to get in on the time of our viewing appointment. Extremely unprofessional. We then emailed them, sent messages to online chat and phoned numerous times to put our interest forward to be told they would contact us back but they never did or acknowledged our email. This service is shocking and especially fobbing off potential renters is just horrific when they are asking for so much rent monthly as well. Poor customer service from Fenn Wright and I certainly wouldn't want to use them in the future!

I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
I cannot fault her in any way but only give her such big praise .
I’m truly grateful to her
Rachel

My experience purchasing a home through Fenn Wright was exceptional. From numerous property viewings to coordinating with the seller's solicitor and ensuring timely completion before the stamp duty increase, their support was consistently reassuring and professional. I extend my sincere gratitude to Adam and Kirsty for their outstanding dedication.

I recently purchased a property and the service was excellent.
Kirsty was pro-active, efficient and nothing was too much trouble.
Would definitely recommend the Stanway Branch.

Highly attentive and
commnicative. Kirsty King is an absolute star!

Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!

We purchased our dream home from Fenn Wright and they were brilliant from start to finish, right from the initial viewing, to the negotiations and then to the sales chasing done by the lovely Kirsty.

We can't recommend them highly enough. Will defo use them in future!

Very smooth sale. Always someone on the end of the phone to answer any queries. Professional throughout. Very happy with the whole process from start to finish.

Outstanding !! I gave Sam my brief and he suggested a viewing for a house I’d discounted. 100% the right home for me. Been in a couple of months now and can not thank Sam for helping me to find my dream home. Thank you !!