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企業情報

  1. フィットネス用品店
  2. フィットネスと栄養のサービス

当該企業による記述

Fenrir was a health and fitness brand focused on male enhancement solutions. Business is permanently closed.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

15件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Terrible experience with this company i…

Terrible experience with this company i only hope they can make it right.

First i had to wait over 2 months to receive with zero communication. I was at the point where i was asking paypal to refund my money.

Next i opened the box and seen it all in pieces with zero instructions or reference to a place to find the instructions.

When i finally found the instructional video it did not help one bit. I could not get the sleeve on evenly and had to try many many times and still failed to get it on evenly. It always bubbled and never gripped properly. I ended up ripping all the sleeves except the last one due to terrible instructions!

Next i thought maybe if i add a vacum pump to help suck in some of the rubber it would stay on better. But id already been told to install the bulb and now it would not come off. Well in the video it appeared to come off easily so i pulled it off and now when i pump up more then 4 pumps it squeaks and no longer holds pressure. I can’t even use 2 lbs without it sliding off.

This company needs to assemble the product and test it for function. It should not be on the customer to assemble it. Everything should work as required right out of the box.

I am asking that the company send me a new wrecking ball assembled and in working order to make up for this nightmare of an experience.

that is how you can make this right.


2024年8月15日
自発的なレビュー
5つ星のうち5の評価

Busy bees

I made my order a day or two before you closed your site down, and my delivery came in came shortly after it was supposed to. It shows that even though you were completely swamped and had to work on back orders, you were working on them diligently and in longer hours than usual. I was responded to the same day everytime I sent an email and with in hours of sending it. I know you were being emailed by a lot of customers so to get through all of those that fast was appreciated as well.

2024年5月9日
5つ星のうち5の評価

It has finally arrived and..

Revising my last review about shipping. It finally arrived! And yes, other reviewers are also correct; this is durable and made to last. Kudos! Will recommend to other enthusiasts & friends as well.

2024年5月16日
自発的なレビュー
5つ星のうち5の評価

Python + Wrecking Ball both rock, when used right

I own both the Python Pro clamp and the Wrecking Ball. The Python is a fantastic product, because with a pump handle with a gauge, you can be very precise with the amount of pressure you use. I have a dual-action pump which can also pull a vacuum to make it easier to put on.

What I like most about the Python, apart from the ridiculous amount of pressure it can generate, is that the hard chassis makes it possible to do priapumping, i.e. to pump and clamp at the same time, or with quick transitions from one to the other without taking off the clamp etc. It gives me a crazy amount of expansion very quickly and feels safe.

As for the Wrecking Ball, I had a devil of a time at first to get it to sit comfortably, because I have a lot of skin on my shaft, and that skin is sensitive. So the pinching made it impossible for me to use. So why then am I leaving a 5/5 star review? Well, because I figured out how to wrap my penis with fabric and a self-adhesive tape, and then to use a "cloth trick" to pull my glans through the WB while I also pull a vacuum in it with the dual action pump.

This gives me a completely painless fit, and I can hang a great deal of weight comfortably.

The one thing I would wish for is a larger model - something like a Wrecking Ball XL. It's not a humble-brag, it's just that my mid-shaft girth is 5.7" and with the wrapping it becomes a very tight fit. Just 5mm larger inner diameter would help me a lot.

I ordered around Halloween last year, and I think it took about 5 weeks in total, so I hope they get the order processing streamlined better in the near future.

2024年4月15日
自発的なレビュー
(Closed) ロゴ

(Closed) からの回答

Thank you very much for your review! We will definitely make a big announcement whenever we have new products coming up!

5つ星のうち1の評価

7+ week ship time. Don’t order or bother

I’ve never seen such a lack of a cut-over plan for shipping, no communication about a 7 week ship time, and I honestly wish I just cancelled. I don’t even want this anymore. Will never order from here again.

2024年3月6日
(Closed) ロゴ

(Closed) からの回答

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced due to the extended shipping times. We understand how disappointing it can be to face such delays, especially when you’re looking forward to receiving your order.

We want to assure you that we have made every effort to communicate the potential delays to all our customers through multiple announcements on our website and through our customer service channels. We understand, however, that despite our best efforts, there may have been instances where our communication did not reach everyone as effectively as we hoped.

We are deeply committed to improving our processes and ensuring that our customers are informed and satisfied. To that end, if there are specific areas where you feel our communication was lacking, we would greatly appreciate your feedback. This will help us to improve and serve you better in the future.

If you have any further concerns or if there’s anything we can do to assist you at this point, please do not hesitate to reach out to our customer service team. We value your business and would like to offer a refund for your shipping costs, as a token of our apology and commitment to your satisfaction.

Once again, we apologize for the inconvenience and appreciate your understanding and patience.

Best Regards,

Fenrir Team

5つ星のうち5の評価

Python review

I picked up a python as I had heard a lot of great things about it. Everything I had heard was right on the money. It’s super comfortable and easy to use. Patience is required when assembling but once it’s setup up, I can honestly say it’s the best pe tool that I’ve ever tried. Excellent design and worth every penny.

2024年2月25日
自発的なレビュー
(Closed) ロゴ

(Closed) からの回答

Thank you for your review!

5つ星のうち3の評価

Product is low-key garbage for the…

Product is low-key garbage for the price. Assembly is required and the instructional video shows "how" to assemble it but the unit I have seems to want to fall apart when I follow the instructions. It requires pulling a rubber cylinder over a PVC cylinder, under tension, but not TOO far over it or you get uneven pressure distribution, but if you don't go far enough it overlaps, and it has to be perfectly aligned, but even accounting for all of that it still slips off as soon as you let go, so you have to have four hands and some clamps to put it together. I could get better results with a piece of twine, cling-wrap, and some basic slipknots.
I'm not sure how to even improve on it. Maybe make the air port smaller or somehow make silicone/rubber and PVC tackier so it doesn't slip. Slippage after assembly is the most frustrating part.

2024年2月4日
(Closed) ロゴ

(Closed) からの回答

Dear Bill,

Thank you for your feedback. At Fenrir, we are committed to excellence and take all feedback seriously. It is disappointing to hear of your experience, especially since it appears there was a missed opportunity for us to provide you with the support needed to avoid such frustration, given that you had not contacted us about any of the issues you mentioned.

We want to emphasize the importance of reaching out to our customer support team with any concerns or assembly difficulties before concluding that the product does not meet expectations. Our team is dedicated to resolving any issues promptly and efficiently, ensuring our customers can fully benefit from the quality and performance our products are designed to deliver.

It seems the challenges you faced during assembly could have been addressed with guidance from our experienced support team. We regret that we were not given the opportunity to assist you, as we have successfully done for thousands of our happy customers.

We still urge you to contact us at info@fenrirgrowth.com. This will allow us to provide you with personalized assistance and demonstrate the true value and quality of our products, as recognized by our satisfied customers.

Your feedback is invaluable, and we will consider your suggestions as part of our ongoing efforts to improve our products and the customer experience.

Warm regards,

Fenrir team

5つ星のうち4の評価

Followed up on shipping a few days…

Followed up on shipping a few days after order. Granted I didn't read the note that said 7 to 10 business days for shipping. Seems excessive for an in stock item but I don't mind waiting. When I followed up again on day 13ish it ships almost immediately. Just seems like a weird coincidence that I'm told to wait because of a note but then when the company is late it's a non issue.

2024年2月1日
(Closed) ロゴ

(Closed) からの回答

We are a growing company and we are doing everything we can to improve. Thank you for your review!

5つ星のうち5の評価

The device is well made and the…

The device is well made and the follow-up customer support was great. Very responsive and helpful in helping me get it working. It does take a good number of tries to get the set up done properly, but it should be smooth sailing once you learn how to get it going.

One of the sleeves it came with did have some flaws which lead to a tear so hoping they may replace it. But I know this happens with other companies, so it's not super out of the ordinary.

2024年1月2日
自発的なレビュー
(Closed) ロゴ

(Closed) からの回答

Glad we could help! Thank you for your review!

5つ星のうち5の評価

Good experience

Good experience, was helped quickly when i needed to update some information.

2024年1月9日
(Closed) ロゴ

(Closed) からの回答

Thank you very much!

5つ星のうち2の評価

Hard to get the rubber sleeves on and…

Hard to get the rubber sleeves on and tends to bubble on one side

2023年12月18日
(Closed) ロゴ

(Closed) からの回答

Dear Kevin,

Thank you for taking the time to share your feedback. We understand your concern regarding the difficulty in fitting the rubber sleeves and the issue with bubbling. We aim to ensure every customer has a positive experience with our products, and we're sorry to hear that you've encountered a challenge.

In our FAQ section, we address this specific issue. It appears that the bubbling you're experiencing may be due to the use of only one sleeve. For optimal performance and to avoid this issue, we recommend installing a second sleeve over the first. This "stage 2 clamping force" technique is designed to enhance the effectiveness of the device and eliminate the bubbling issue you mentioned.

We also have a detailed sleeve installation guide video available (https://www.youtube.com/watch?v=o6yONGVAJLs), which can provide you with a step-by-step visual guide to ensure a smooth and correct installation. Additionally, please be cautious of any sharp objects like nails during the installation process to prevent any damage to the sleeves.

We value your patronage and want to make sure that you are fully satisfied with your purchase. If you have already tried this solution without success, or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have the best possible experience with our product.

Thank you for choosing Fenrir LLC. We look forward to assisting you and hope to resolve this matter to your satisfaction.

Warm regards,

Fenrir Team

5つ星のうち3の評価

Extremely slow

I have not yet received the product for review. But, I can comment on the ordering process. It took every bit of the 10 business days to receive and update. It says it was finally shipped yesterday. We'll see how long that takes. So I'm really hoping this is an amazing product. If not, I won't be able to recommend anyone coming here.

2023年12月20日
(Closed) ロゴ

(Closed) からの回答

Hello dear David!

Thank you for taking the time to share your feedback regarding your order experience with us. We genuinely appreciate your patience and understand the anticipation that comes with waiting for a product you're excited about.

Please be assured, we are committed to providing our customers with a smooth and efficient service. In line with our commitment, we clearly state a processing time of 7 to 10 business days for orders. However, due to an unexpected surge in demand recently, we had to extend this timeframe to 2-4 weeks, as communicated through our website's announcement bar during the time you placed your order. This was a temporary measure to ensure that we could maintain the quality and accuracy of our services despite the increased volume.

We are pleased to inform you that as of two days ago, we have returned to our standard processing time of 7-10 business days. We are now working diligently to ensure that it reaches you as quickly as possible.

We understand that waiting can be frustrating, and we truly appreciate your understanding during this unusually busy period. Our customer service team has been dedicated to providing you with timely updates and will continue to do so until your product is safely in your hands.

We are confident that you will find the product to be worth the wait and hope it exceeds your expectations. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.

Thank you for your understanding and for giving us the chance to make things right.

Warm regards,

Fenrir team.

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