Fetch Your Pet Needs レビュー 

391
•
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fetch have a huge variety of food, treats and accessories to fit your pet’s needs, diets etc. All of their products seem to have your pet’s health at the forefront which is exactly what we wanted... もっと見る

5つ星のうち5の評価

The staff here are just brilliant. So helpful and knowledgeable. I just wouldn't go elsewhere. Great range of foods, supplements and toys for your furry friends. Great new premises too

5つ星のうち5の評価

Best petshop in ireland for my personal needs. It has the majority of supplements I require, all the raw products (just get yourselves subscription ordered so you don't miss out on stock). Delivery i... もっと見る

5つ星のうち5の評価

Ordering Lunas favourite food and treats online is so easy. She has a an extremely sensitive gut and is prone to yeasty ear infections if she eats grains or yeast. The duck flavour in Nourish Rite k... もっと見る

企業情報

  1. ペットショップ
  2. ・
  3. ペット用品店

当該企業による記述

A small, family-run business since 2016, Fetch Your Pet Needs specializes in high-quality pet products with a strong focus on pet nutrition. Our mission is to provide the best for your pets, driven by passion, quality, friendliness, loyalty, and sustainability. Nikita, Fetch's owner and pet nutritionist, has been involved in the pet industry for over 10 years. She focuses on educating herself and others to provide high-quality options for pet owners. Working alongside Irish raw pet food suppliers and industry experts, she continually grows her knowledge and understanding. Fetch is now one of the largest pet shops in Ireland, offering a wide variety of raw pet food options and advice. In 2021, we expanded by opening a new retail and warehousing unit in Mountmellick, rejuvenating a long-vacant commercial space and creating local employment. Our dedicated team, which feels like an extended family, works hard to serve our customers and their pets with the highest standards.


連絡先

4.8

優良

TrustScore 5段階評価の5

391件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 25%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(391)

過去12か月のレビュー数: 151件

レビューを書く
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5つ星のうち5の評価

Brilliant company

Great selection and what makes it even better genuine pet owner and lover so you know your going to be well looked after only ordered once to see but they definitely have a new customer in me very fast delivery my doggos can’t wait for their new bag of food thanks guys 🙌🙌🙌

2025年7月27日
自発的なレビュー
5つ星のうち5の評価

I love ordering from Fetch Your Pet…

I love ordering from Fetch Your Pet Needs, and Irish business over chain pet shops. The offer a huge variety of products at great prices and super fast shipping. I always order my puppies food, toys and treats from Fetch! Thanks guys 🐶💖

2025年7月15日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Thank you so much for taking the time to leave a review Jen, it makes such a difference! We promise to keep providing the best service we can :)

Thank you,
Nikita & The Fetch Team

5つ星のうち1の評価

I found that there prices keep going…

I found that there prices keep going up, especially with popular items,every couple of weeks they put the prices up, I really like there products, but feel ripped off and the company is taking advantage of people who love there pets

2025年7月11日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Hello Lisa,

Thank you for your taking the time to leave a review. We take consideration with all of our prices and will only ever implement a price increase when we have received one directly from the producer/supplier or due to increased transport costs that reach excess levels that cannot be absorbed.
Could you please let me know which product/s you have seen multiple price increases on in recent weeks? I will need to look into this further as we generally do not receive multiple increases from any suppliers within 12 months , never mind within a few weeks.
I would appreciate if you could let me know the product/brand so I can look into this further and ensure we have not made any mistakes anywhere on pricing on the website.

Thank you,
Nikita

5つ星のうち3の評価

courteous and speedy service

courteous and speedy service, packaging is very good, food always arrives frozen solid. I find navigating the frozen dog food section a bit confusing, a comparison option would be useful. I acknowledge that not all meats are available all the time, but suppliers seem to change. My difficulty with having to change brand in my last order is, that the block of frozen food doesn't fit my containers, making defrosting awkward. My dog still loves it, that's the main thing after all. My cat does not like either the raw cat food, nor the airdried kibble. Not really a loss, as the kibble is used as training treats for my dog. I will stay with Fetch and hope my preferred brand will come back on line

2025年7月2日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Hello Claudia,

Thank you for taking the time to leave a review. I am happy to hear you have experienced good service with us. We always try our best!

Can you please let me know which brand it is that you prefer that has been out of stock? I can let you know when it is expected in again.

Thank you,
Nikita

5つ星のうち5の評価

Dental chews

I ordered dental chews for my dog which were out of stock. I received a phone call that day to sort out my order and was offered a refund or a different product. They were very helpful and lovely to deal with.

2025年7月1日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Thank you for taking the time to leave a reply and for your understanding with the out of stock on your order. We always try to resolve these issues as smoothly as possible and your understanding of that is very much appreciated.

Kind Regards
Nikita

5つ星のうち5の評価

great

it is my place to go when ordering raw food for my pets. fast delivery, good prices and high quality

2025年6月12日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Thank you for your review Joanna, we really appreciate the time you have taken to leave it.

Kind Regards,
Nikita

5つ星のうち5の評価

Fast delivery and they added a freebie

Fast delivery and they added a freebie! Will definitely order again!!

2025年6月6日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Thank you for taking the time to leave a review! It is very much appreciated. Hope the freebie went down well!

Thank you,
Nikita

5つ星のうち4の評価

DARF mixed boxes

My two absolutely LOVE the chubs from FYPN! So much so that Monty (greyhound) starts reminding me it's nearly time for their tea and hour beforehand... you know, in case I forget to feed them 🤣🤣
The only reason I'm not giving 5stars is having not only to pay extra for cooling boxes, but you have to wait until you have 6 boxes before you can return them for a partial refund. Not great when you have limited space.

2025年6月5日
自発的なレビュー
Fetch Your Pet Needs ロゴ

Fetch Your Pet Needs からの回答

Thank you for taking the time to leave a review. I am sorry to see it was dropped by one star for the boxes but I do understand that storing these can be a little painful.

The reason it needs to be 6 before we can accept the return is due to the cost of the collection with DPD is to make it feasible for the boxes to be returned cost effectively and safely so we reuse and then recycle the boxes when they are no longer usable.

The scheme can be a little frustrating but it makes a huge difference for the environment and allows us to reduce additional costs for packaging , by returning these you can reclaim the money rather than having associated costs that are not reclaimable.

Please ensure to remove the tape from the boxes so you can flat pack them to reduce the volume of space they take up.

Thank you for your support and understanding!

Kind Regards,
Nikita

5つ星のうち5の評価

The best for bones!

The best for bones and other dog raw food!
I have bought from this shop multiple times now. Great variety of choice, rapid delivery. Easily the best place to get various high quality bones for your doggo.
Will definitely buy from them again sooner than later.

2025年5月30日
自発的なレビュー
5つ星のうち5の評価

Excellent Customer Service

I've reviewed the range and quality of raw dog food previously and nothing has changed, it is excellent. For this order, there was an issue with the courier company. FYPN's were absolutely amazing. They contacted the courier company directly, arranged for the order to be destroyed as it was compromised and arranged a replacement order immediately. I couldn't have asked for a better service. They're fantastic!

2025年5月9日
自発的なレビュー
5つ星のうち5の評価

Great experience and customer service!

First time leaving a review. Haven’t tried the food yet, ordered a sample pouch to try out since my girls is extremely fussy and she’s already going mad over the smell of the package (which arrived in 2 days) which is a good sign!
Saw some bad reviews about customer service and I’d just like to give them a 5 star rating. Accidentally ordered the wrong sample pouch, noticed immediately and gave the contact number a ring. A lovely woman answered the phone and was able to amend my order right there and then so thank you!

2025年5月12日
自発的なレビュー
5つ星のうち5の評価

Such a great pet store!

Such a great store! The treats are well priced and the long lasting chews really do last a good half an hour with our medium/large dogs. The loyalty prgramme is also very generous with points that you can redeem for discounts. I buy from them regularly and the service is fanatstic :-)

2025年5月7日
自発的なレビュー

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