Figo Pet Insurance レビュー 

FIGO offers a very straightforward process for filing claims. We had only two situations which required we file an appeal. They were both readily resolved in our favor with letters from our vet explaining the need for the medication. Have been very satisfied with FIGO

Figo pet insurance has so many benefits and I feel their pricing is fair for what you get. They always respond immediately and whenever I have submitted claims. They are quick to process my claims and the money is in my bank account literally in a few days. I love that they offer online vet support should I have any questions. I am so happy I purchased this insurance and I highly recommend Figo to anyone who has a pet!

I have been with Figo Pet Insurance 5 months. The dog was taken to an emergency vet center on a Sunday when vomiting started after 2 days of liquid diarrhea and refusal to eat. He was admitted to their ICU and was severely dehydrated. The staff was able to stabilize his condition but was not able to determine the cause of his problem. The bill was $7838.58.

The claim was submitted after supplying a very long list of accompanying documents including a copy of the complete file and doctor’s notes from the emergency center as well as the records and past history from his normal vet. Ten days later they rejected the claim as "pre-existing conditions". The ICU vet indicated in documents that they could not determine the cause with any degree of certainty or assurance.

The dog was put to sleep a week after leaving the ICU. It took Figo 10 days to come up with pre-existing conditions. My advice is to look harder and elsewhere if you are searching for a trust worthy pet insurer. Take a moment to read the insincere and duplicate Figo responses to the 1 star reviews if you need help deciding.

My claim for the treatment of a bladder infection of our cat was not reimbursed by Figo, referring to a comment in his file that, according to me and our vet, has no causal link with bladder infection whatsoever. Our cat developed a bladder infection 5 weeks after taking out the insurance, so in essence Figo's suggestion is that I would purposefully have registered our cat while he already had a bladder infection, and then let him walk around with it for 1½ months, just to be able to declare the invoice? What an annoying and also disrespectful insinuation.....

It now appears that our cat is not insured for a whole series of conditions as a result. If I had known this in advance, I would never have insured my cat with Figo. I therefore believe that Figo's registration procedure is seriously inadequate and places a disproportionate amount of responsibility on the policyholder. I registered a 100% healthy animal in good faith, and Figo is looking for a reason in the file to avoid a claim. It would be fairer for Figo to give a person who applies the claim the option to have the file reviewed, so that any exclusions are clear in advance. Because of this omission, I am now paying a year's premium for a cat that is barely insured.

Even after filing a formal complaint, Figo does not say a word about the inadequate registration procedure and does not move an inch towards a lenient treatment. Very disappointing! My advice is therefore to have Figo assess the file of an older animal with a file at the vet first, to avoid any nasty surprises later on.

I’ve had figo for approximately 9’years now. They have allowed for me to provide outstanding care in supporting my dog through his battles with irritable bowel disease, behavior issues and more. Because of figo, we’ve been able to work with a team of vet experts (nutrition, internal medicine, vet behaviorist) to provide him a quality of life that would not have otherwise been possible. While I wish I didn’t need to see the vet as much as we do, I am eternally grateful to figo for being there to support us every step of the way.

Claim process was easy, FIGO reviewed the claims promptly and payment was also very prompt.

TOTAL SCAM! Horrible service- look elsewhere. They rarely pay out on claims, if they do its a very small amount and oftentimes find reasons to not count payments towards your deductible. My dog has IVDD and this insurance policy (Secured when he was a puppy long before any problems) has been next to useless. I have wasted thousands paying on this policy monthly that they have DOUBLED since he started having medical issues.

Also, I work in the field of online reputation and it's so blatantly obvious which reviews on this site are "fed" i.e, they specifically invite the few who have good experiences via email to write a review. Don't trust those, and notice how they only reply to /address positive reviews.

Figo has been an absolute life saver. My dog is my life. And I vowed that I would never be put in a situation that I couldn't save my dogs life due to money. Figo made that possible. Figo has made giving my dog the most excellent care possible. They are fast, efficient and most of all. Care. I have been with them going on 4 years. They gave me the ability to give my dog life saving care and not go into financial ruin. I can walk through life knowing Figo will save me/ my dog, need be. I refer them to everyone and always will. Stella and I couldn't be more thankful for Figo. I cannot say enough good things about this company. From coverage, to reimbursement, to freedom of choosing specialists ect. 10000/10.

This company discourages claims. Does not pay claims. They want six months of records from your veterinarian even when your pet is not yet six months old! How do you manage that? My veterinarians are busy enough without Figo bothering them, for goodness sake!

I’ve been paying for insurance for my animals for 17 years.
I’m so grateful that your company is really helping me out through this hard time.
With my dog Maverick and his condition it gives me hope that he will live a few more years.
The doctor gives him three months with his cancer.
Having your company gives me hope that he will live a lot longer.
Thank you

Terrible service by adjuster’s that don’t know what tgey are doing. My dogs get allergy shots every month one goes through and the other one by another adjusters needs more information (dumb) a shot.
Get better help and managers never call back.

Great coverage. Fast settlement. Easy, clear website.

Figo is always prompt and courteous when responding to claims!

I was with another pet insurance company for about two years. I'm so glad I made the switch to Figo. Within 3 months of switching to Figo, my poor dog was diagnosed with a health issue which came out of no where. Figo's claim process is convenient and effortless. They make process smooth and without any headaches. Their CSR's are also helpful in explaining coverage. I was overwhelmed and still in shock of my dog's diagnosis but the claim process helped ease my mind a bit. Thank you, Figo!

Quick to Process Claims of low or high dollar amounts, Responsive Customer Service. Easy to work with overall.

I've used Figo pet insurance since we got both of our fur babies as puppies in the Spring of 2018. They provide great coverage options, quick service, and quick turnaround times for claim payments. Any time we've ever had a question, they have been prompt to respond and fully answered any questions or concerns. They were very kind when we had to put one of our fur babies down in February of this year. I highly recommend them to anyone considering pet insurance.

Figo has taken the stress portion away from all of our illness trips to the vet with our Sable. She’s had multiple issues with allergies, hurt paws, and infections so having the piece of mind that those appointments aren’t completely out of pocket makes it completely worth having.

Easy submission & quick reimbursement!

Conditions like bacterial infection of cats can happen over time. Figo straight up denied claims for simple things as pre-existing conditions. Not worth keeping the insurance.

The good thing was that cancellation was easy.

Figo has been great with our adopted dog. It’s easy to file claims and they review them quickly and reimburse quickly. My dog had a major accident and I worried they wouldn’t cover her but they covered 90%! I have been recommending Figo to everyone!