Figo Pet Insurance レビュー 

quick response time. Friendly customer service reps.

Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.

They’re quick on claims no hassle make it very easy to file a claim and then find out how the claim goes through its process. Figo is a good insurance for all of our pets.

We did not expect to have to use the insurance as we did. Our puppy ate rocks and needed emergency surgery. The bill was close to 10K. Thankfully we had Figo insurance and the process was easy. We submitted online and within two weeks the money was in our account. I highly recommend them.

Scam. They'll come up with any reason not to pay a claim. Simple straightforward dog bite and 2 months later still nothing. They'll just close the claim and not bother to contact you. They lie about not receiving emails or documents. They'll try anything to avoid paying just to wear you down. We've had them for 5 years with zero claims, I can't imagine if it were a more serious health issue. Do yourself a favor and avoid Figo.

Good value. Very helpful and professional. Easy to understand and navigate website and submit claims.

Intentionally vague and misleading when you sign up, so they can have a loophole for everything to get out of paying. I had a 80% reimbursement policy for accident and illbess as well as 2 add ons for pt and alternative medicine.
They paid me $50 for a $2000 er trip and are weasling out of every bill. Ex: apparently "alternative medicine" add on only covers NON-alternative medicines. So wtf am I paying extra for???
Literally cheaper to just pay the ER prices.

This is a scam. I trusted them because he works whit Costco but they don't pay you for claims. They use the excuse of pre existing condition. I canceled my policy.

Very convenient app platform to submit claims with quick turn around. Theres been a handful of times I have contacted their customer service and have gotten quick replies back. My dog got very sick earlier this year and I was so appreciative I had pet insurance and it was extremely easy to submit and get money back through Figo.

For the time I was with Figo Pet Ins., they made timely reimbursements and explanations, they were readily available to help by phone and in person. In the end, when my pet was sick, passed away and the bills were soaring, they made quick reimbursements. It was a big load off my mind. I have and always will recommend Figo Pet Ins. Thank you for making this tough time a little easier to handle.

This insurance will find any excuse not to pay you it’s a gimmick

Figo has always covered our Claims quickly. Very thankful to have both our Dogs insured with them. Excellent customer service too.

Figo has a lot of language to make you think you're getting coverage where you're not. Their plans are designed to confuse you so you're left with the bill at the end of the day. When attempting to understand my coverage policies, I was hung up on, and then when I called back, I was rerouted multiple times.

Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!

Misleading and expensive. I had signed up for my kitten's pet insurance. I have the wellness basic plan and have spent about $1,200 during 2 visits. I've received $105 back in total as that is the MAX I can get for vaccines and other procedures. To make it worse, I have a $500 deductible. ZERO DOLLARS WENT TOWARDS MY DEDUCTIBLE. I will be cancelling

A waste of time, money and effort to signup and deal with this company.
The information you receive when signing up is misleading at best.
Regardless of how many riders you will add to the basic policy such as wellness plus, alternative, rehabilitation etc figo will find a way to reject your claim.

I appreciate the ease of submitting claims, the user-friendly app and also the quick reimbursement times.
So far it has worked exactly as the company said it would. Signing up with Figo through Costco is also a savings.

I have a dog and absolutely love Figo Pet Insurance! From the start, the experience has been smooth, transparent, and stress-free. The sign-up process was easy, and I really appreciated the customizable plans that allowed me to choose the coverage that fit my needs and budget.

Filing claims is incredibly simple through the app—just snap a photo of the vet bill and upload it. Reimbursements have been quick, and communication has always been clear and professional. It gives me peace of mind knowing I can focus on my dog’s health without worrying about unexpected costs.

Figo has truly exceeded my expectations, and I’ve recommended it to several fellow pet parents already. If you're on the fence about pet insurance, I highly recommend giving Figo a try!

I insured my pet through FIGO when it came time for a claim FIGO did everything they could to discount the claim including asking for the same records over and over again. If you want the false feeling of doing the right thing throw your money away with FIGO! Remember this is an insurance company looking out for profits not you or your pets best interests.