Financeit レビュー 454

Financeit からの回答

1日前

Thank you for this great review. We're thrilled you had a great experience, Jordan!

Financeit からの回答

7日前

Merci d’avoir pris le temps de partager ce retour préoccupant, Clever.

Nous prenons très au sérieux les questions liées au consentement des clients, à la vérification des documents et à la protection des personnes vulnérables, y compris lorsqu’il s’agit de clients aînés.

Nous avons bien reçu cette plainte et procédons actuellement à une révision interne des détails, incluant la demande et les documents justificatifs associés à ce dossier. À ce stade, nous ne pouvons pas commenter publiquement des informations spécifiques liées au compte, mais nous tenons à vous assurer que la situation fera l’objet d’une enquête approfondie conformément à nos politiques et aux exigences réglementaires applicables.

La protection des clients et la garantie que les contrats de financement sont correctement compris et autorisés constituent une priorité fondamentale pour nous. Lorsque des préoccupations sont soulevées, nous prenons les mesures appropriées pour examiner le consentement, les processus de vérification ainsi que l’implication des partenaires ou marchands concernés dans le cadre de notre enquête.

Nous invitons l’auteur de l’avis ou sa famille à nous contacter directement dans les plus brefs délais afin que nous puissions les accompagner et nous assurer que la situation soit traitée de manière appropriée.

Financeit からの回答

2026年4月7日

Hi Pawanjeet, thank you for sharing your feedback, we understand that managing cash flow alongside project costs can be challenging, and we appreciate you outlining your experience. Our funding structure is designed with a number of approval steps and requirements in place. These measures help us support our merchants responsibly, which is why funds are released in stages.

We understand your perspective that an alternative structure may better support your operations. While we’re unable to modify the funding split outside of our current process, we encourage you to continue building your track record with us as part of future considerations. We value your feedback and will ensure it’s shared with the relevant team. If you’d like us to take a closer look at your account, please feel free to reach out directly.

Financeit からの回答

2026年4月6日

Hi Daniel, thank you so much for your kind words! We're thrilled to hear that you found us easy to work with. Duane will be especially happy to know he made such a positive impression, he truly takes pride in delivering the best experience possible.

We really appreciate you taking the time to share your feedback, and we look forward to working with you again in the future!

Financeit からの回答

2026年3月26日

Thank you, we’re glad you’ve been enjoying your experience with Financeit!

Financeit からの回答

2026年3月24日

Hi Kevin, we’re sorry to hear about your experience and take feedback like this very seriously. What you’ve described does not reflect the standard we strive to uphold, and we’re concerned by your comments.

We would appreciate the opportunity to better understand what happened and address your concerns directly. Please reach out to our customer support team at your earliest convenience with additional details so we can investigate and work toward a resolution. You can contact us at customerfeedback@financeit.io
or by calling 1-888-536-3025. When calling, please ask to speak with a supervisor.

Your feedback is important to us, and we remain committed to transparency, fairness, and ethical practices in all of our interactions.

Financeit からの回答

2026年3月11日

Thank you for your kind review! We’re so glad to hear that you had a great experience working with our team and that the process felt comfortable for you. Building strong relationships with our partners is very important to us, and it’s wonderful to know that Josh has been knowledgeable, patient, and supportive whenever questions or concerns came up. We’ll be sure to pass along your feedback to Josh he’ll really appreciate it.

Thanks again for taking the time to share your experience, and we look forward to continuing to work with you!

Financeit からの回答

2026年3月11日

Hi Tony, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If an email address is on file, our system automatically sends payment reminders ahead of the due date to help borrowers stay informed and avoid additional interest. Our goal is always to be transparent about payment schedules and how interest is applied.

If you didn’t receive a reminder, it may be worth checking that the correct email address was on file or reviewing your spam/junk folder, as automated emails can sometimes be filtered there. We’d be happy to look into this further if you’d like to reach out to our support team via email at customerfeedback@financeit.io or call 1-888-536-3025 with your details. Thank you for your feedback.

Financeit からの回答

2026年3月10日

Bonjour ! Merci de nous avoir fait part de vos préoccupations. Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons parfaitement votre frustration. Nous tenons à ce que chacun ait la moindre impression de manque de transparence et de fiabilité. La confiance est au cœur de notre entreprise et nous collaborons étroitement avec plus de 12 000 partenaires pour proposer des solutions de financement simples, abordables et transparentes. Nous prenons très au sérieux les questions de transparence, d'exactitude de la facturation et de service client. Des relevés clairs, des soldes précis et une communication respectueuse sont essentiels à notre fonctionnement.

Si ce n'est déjà fait, nous vous invitons à consulter votre contrat de prêt, qui détaille toutes les conditions de vos prêts en cours. Pour rappel, vous pouvez effectuer des remboursements anticipés sans pénalités.

Vos commentaires sont importants pour nous. Si vous le souhaitez, nous serions ravis d'examiner votre compte en détail afin de mieux comprendre la situation. N'hésitez pas à nous contacter directement à l'adresse customerfeedback@financeit.io afin que nous puissions examiner la situation. Nous regrettons que cette expérience vous ait donné cette impression et vous remercions de nous l'avoir signalée.

Financeit からの回答

2026年3月9日

Thank you Brandon, your feedback and review help us ensure continued positive experiences with our partners and borrows!

Financeit からの回答

2026年3月9日

We’re sorry to hear about your experience and appreciate you sharing your concerns. This is certainly not the experience we aim to provide, and we take feedback like this very seriously.

Financeit is committed to transparent lending practices, clear communication, and compliance with all applicable regulations. Any claims regarding unexpected charges or account activity are something we want to review carefully, as they are not representative of our standard processes.

We would welcome the opportunity to look into your situation directly and provide clarification or resolution where possible. Please reach out to our customer support team via email customerfeedback@financeit.io and include in the subject line "Trustpilot Review" so we can review your account and address your concerns promptly. Thank you for bringing this to our attention.

Financeit からの回答

2026年3月9日

Hi Alexis thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced and appreciate you bringing this to our attention.

Loan protection insurance is an optional product that is provided by a third-party insurer, First Canadian Insurance, and it is outlined in the loan process for customers to review and accept before finalizing their agreement. That said, we understand how important clarity and transparency are, and we regret that your experience has left you feeling otherwise.

With respect to the cancellation and refund, insurance cancellations and related refunds are processed directly by the insurer and can sometimes take time depending on the status of the policy and the information required. Please feel free to contact us at customerfeedback@financeit.io or call 1-888-536-3025, and we will do our best to assist you.

Financeit からの回答

2026年3月2日

Hello Mark! Thank you for sharing your concerns with us. I’m really sorry to hear about your experience, and I completely understand why you’d feel frustrated. We never want anyone to walk away with the impression that we’re anything less than transparent and trustworthy. Our company is built on trust, and we work closely with more than 12,000 partners to offer financing options that are designed to be easy, affordable, and clear. We take concerns about transparency, billing accuracy, and customer service very seriously. Clear statements, accurate balances, and respectful communication are fundamental to how we aim to operate.

If you haven’t already, please take a moment to review your loan agreement, as it outlines all terms and conditions for our open loans. And just as a reminder, you’re always welcome to make early payments, and there are no penalties for doing so.

Your feedback is important to us. If you’re open to it, we would sincerely appreciate the opportunity to review your account in detail and better understand what happened. Please feel free to contact us directly at customerfeedback@financeit.io so we can look into. We regret that this experience left you feeling this way and do appreciate you bringing it to our attention.

Financeit からの回答

2026年2月23日

Hi Jason, we’re glad you had a positive experience with Financeit, and thank you for writing a review!

Financeit からの回答

2026年2月20日

Thank you so much for your kind words, Jeana! We’re thrilled to hear that the process was easy and convenient for both you and your customer, and that our funding was fast. It’s wonderful to know that we could make your experience smooth and enjoyable, we really appreciate your feedback!

Financeit からの回答

2026年2月20日

Thanks, Joanne! We’re thrilled it was super simple and fast for you. Your feedback made our day!

Financeit からの回答

2026年2月20日

Thank you so much for your kind words, Jason! We’re thrilled to hear that you had a smooth experience and appreciated our quick funding process. Your feedback means a lot to our team, and we look forward to working with you again in the future!

Financeit からの回答

2026年2月13日

Hello! Thank you so much for taking the time to share your experience. We’re truly sorry for the stress and frustration this situation caused, especially during something as important as selling your home. We sincerely appreciate the time and patience you showed while working with our team. We know how valuable your time is, and we regret that changes to your contact information created additional hurdles along the way. That’s certainly not the experience we want any of our customers to have.

We’re glad we were able to connect, review the matter thoroughly, and resolve the lien issue. Please be assured that we take situations like this very seriously. If you have any remaining questions or need anything further, please don’t hesitate to reach out. We’re here to help and are committed to ensuring everything remains fully resolved. Thank you again for your patience and for giving us the opportunity to make this right.

Financeit からの回答

2026年2月11日 に公開

Thank you! We’re happy to hear the funding process has been smooth and fast that’s exactly what we aim for on the financing side. We appreciate the opportunity to support your deals!

Financeit からの回答

2026年2月11日 に更新

Hi Josipa! Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your Financeit application didn’t meet your expectations. We completely understand how frustrating it can feel when a process doesn’t work out as anticipated, especially when relying on a recommendation from a trusted service provider.

At Financeit, we strive to make the application process as smooth and seamless as possible for our borrowers while also protecting the interests of our partners and stakeholders. Because of this, our approval process considers multiple factors, including credit history and loan amount, to ensure we provide responsible financing options that work for both the borrower and our partners.

We truly value your feedback, as it helps us identify ways to improve our service. If there’s anything we can do to assist you or make your experience better, please don’t hesitate to reach out directly at 1-888-536-3025 or email customerfeedback@financeit.io with “Trustpilot Review” in the subject line. Our team would be happy to discuss your situation and see if there’s a way we can help.