A third review for this absolutely shocking company who have pointed their customers in the direction of a new reviewing platform, where reviews are only obtained by an invitation link. Thi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service. Everything very well-arranged through the company. Customer service were friendly and considerate. When Niko and his colleague arrived, they really went above and beyond - doing mas... もっと見る
企業が回答しました
Mark was really great from start to finish. Communication was great and he turned up exactly on time. It wasn’t an easy move due to lack of parking, heavy furniture and the front door lock refusing to... もっと見る
企業が回答しました
Mover pulled out leaving me 3 days notice. AnyVan quoted £4.2K and reduced to £3.6K - found FMMAV through Google, booked and paid online, was contacted within a few hours by them / then the service pr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Find My Man and Van is a managed marketplace that provides pre-vetted man and van services across the UK. We operate a single, central platform that connects customers directly with trusted local operators, while maintaining oversight of service standards, availability, and booking experience. Unlike directories or comparison sites, we do not list open options for users to evaluate independently. Every booking is handled through our platform, with service providers operating within defined quality, pricing, and availability controls. Our role is to make booking a man and van service simple, reliable, and consistent. Customers receive clear service options, transparent pricing, and direct booking without needing to compare multiple external providers. We focus on short-notice moves, local transport, and flexible van services in major UK cities, supporting thousands of bookings each month through a unified marketplace experience.
連絡先
International House, EC1A 2BN, London, 英国
- 0333 123 0240
- help@findmymanandvan.co.uk
- findmymanandvan.co.uk
4.5
優良
3827件のレビュー
ネガティブなレビューの 97％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disgraceful company
A third review for this absolutely shocking company who have pointed their customers in the direction of a new reviewing platform, where reviews are only obtained by an invitation link.
This company has still failed to pay numerous drivers for their work, with outstanding payments from over 6 months ago. They have also removed themselves from Facebook.
They have also failed to update on outstanding payments, whilst still taking business from new customers.
Take note that almost every recent review has been responded to with the same message, copied and pasted!
Legal proceedings are being sought against this company!
2025年10月23日
自発的なレビュー
Absolutely terrible company,
Absolutely terrible company,
They have stopped paying the drivers,
Very scumbag like behaviour,
Until
2026年1月15日
自発的なレビュー
Find My Man and Van からの回答
Hi Sajid,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
They don’t pay drivers money
They don’t pay drivers money. Lots of people have complained.
2025年12月10日
自発的なレビュー
Find My Man and Van からの回答
Hi Sami,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Find My Man and Van からの回答
Hi James,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Find My Man and Van からの回答
Hi Hoshang,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
I am a driver for this company and my…
I am a driver for this company and my payment has been overdue for months.A buisness that fails to honour agreed payments raises serious concerns about reliability and financial integrity.
2025年11月20日
自発的なレビュー
Find My Man and Van からの回答
Hi Hassan,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
They don’t pay drivers
They don’t pay drivers . I have done a jobs for them for the value of £550 and they have not paid and refuse to pay.
I would like to add, it has been 3 months. No update regarding when I’d be paid.
The job was given to me based of a lie too. Jack In specific lied to me. The job was given and de allocated around 6 times from other drivers before I took it on. Now I realise drivers were not willing to take it on as they weren’t paying drivers. At the time he lied and promised me the money will be paid in on the 31st . Later changing it to we don’t have the money. Clearly someone decided to enjoy a berth nice Christmas of my labour . Fuel and van paid by me !!!!
On the 27th Feb , (yesterday) I had taken on a job from them - but was paid direct from customer. When I called and asked about my prev money - the job was immediately de allocated from myself an my calls ignored. The reply to this is a copy and paste for public appearance.
2025年12月22日
自発的なレビュー
Find My Man and Van からの回答
Hi Abdul,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
This company is a scam
This company is a scam, I worked for them for years and they were amazing but soon as they do they started taking jobs and not paying drivers, I have been chasing an invoice for 87 days and they are yet to pay. I have raised this further and moving forward with legal action. Up until Megan and Sam worked for them they would pay but after that they just started scamming drivers and customers alike as they would not pay drivers nor refund customers for non cancelled jobs
2026年2月23日
自発的なレビュー
Find My Man and Van からの回答
Hi Adam,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Still waiting to be paid!
As a Removals Company who have done some work for FMMAV, our last job was on 20th October 2025. We STILL have not been paid over 3 months later. We keep getting the same email back stating that they are 'working on it' and they will update us. It just isn't good enough. They should never have allowed customers book their service if they knew they couldn't pay the companies. It is appaling and we are awaiting legal advice about this.
2026年2月5日
自発的なレビュー
Find My Man and Van からの回答
Hi Anais,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Very disappointed with this company we…
Very disappointed with this company we work with them to a very high standard as a driver and also used their services for are overflow jobs with my own website I was contacted by a driver to be told they had not received the pay 3+months after job was completed I am sad to say I have lost complete respect and trust for this once amazing company and believe customers have the right to know true experiences that have had
2025年8月16日
自発的なレビュー
Find My Man and Van からの回答
Hi Dsphotography,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind regards,
Find My Man And Van
Bad Experience
I worked for FMMV as a direct customer service employee (not a self employed driver), since May 2025 we began receiving payments late/in part - this ultimately became the reason I resigned, as they had ZERO decency in letting us know beforehand that this would be the case, we would have to wait until after payday and then somehow pluck up the courage to ask them when we would be paid days later. The stress of this month to month not knowing if we could pay our bills, and if you’ve been in this position before you know how awkward it is having to ask your boss that you see on a daily basis for payment.
I am writing this now because they have completely ignored me for nearly 16 weeks for the simply request of my payslips and P45, which is their legal duty and leaving reviews for the public to see is likely the only way I will get a response.
There is so much more to this that I could say, but for now I will leave it at this. Please provide me with what I have requested.
2026年1月31日
自発的なレビュー
Find My Man and Van からの回答
We’re sorry to hear this perspective. During a period of financial difficulty, some payments were made later than usual, which was discussed internally at the time.
Employment documentation is now in the process of being issued, and we do not comment on individual employment matters publicly. Our focus remains on resolving outstanding administrative obligations appropriately.
The service was so bad as they…
The service was so bad as they cancelled the booking not even contacting near to the booking time. When asking for deposit refund, it is now >2weeks which should normally 5-10 days to get refund. I have escalated it, the said it has been reported to related team but no response. Called again after 2weeks- the same saying that it will be reported to higher boss, which is ridiculous. Not recommend it. Give my refund back. He said he will send the confirmation update for it which still not happen. So bad service.
2026年1月14日
自発的なレビュー
Find My Man and Van からの回答
Hi Khin,
Thank you for your feedback, and we’re very sorry for the frustration you experienced.
We can confirm that your refund was successfully processed on 02/02.
We understand how disappointing the delays were and sincerely apologize for any inconvenience caused.
Your comments have been noted and will help us improve our service going forward.
Sincerely,
Find My Man And Van
Disgusting Service - my van and man for the…
I used find my van and man for the first time and never again. The service was disgusting, I had to do the move myself even though I paid for two men. £200 later my move was a disaster - Use my van and man at your own peril
2026年1月12日
自発的なレビュー
Find My Man and Van からの回答
Hi JSH,
We’re really sorry to hear about your experience, this is not the level of service we expect or want for our customers.
We did attempt to follow up with the driver repeatedly to to bring about a resolution, however they stopped responding to us, which led to their removal from our network.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Sincerely,
Find My Man And Van
I have worked with FindMyManAndVan for…
I have worked with FindMyManAndVan for over 2.5 years and always trusted this company. Unfortunately, that trust was broken.
I completed jobs in August and early September 2025, but £680 has never been paid, despite their policy stating payment within 14 days. It is now December.
They stopped responding to my calls and messages, yet they continue offering new jobs and taking money from customers while not paying drivers.
This is unacceptable behaviour.
Drivers and subcontractors should be very careful before working with this company.
2025年12月18日
自発的なレビュー
Find My Man and Van からの回答
Hi Mykhailo,
Thank you for raising this issue.
We apologise for the delay in payment and understand the frustration it has caused.
All outstanding accounts are currently being reviewed, and pending payments are being processed as quickly as possible.
Our teams are doing everything possible to finalise this matter and provide updates to the affected service providers as they become available.
We appreciate your patience and are committed to ensuring this does not happen again.
Kind Regards,
The Find My Man And Van Team
We provided several removal services…
We provided several removal services for Find My Man With A Van, however, since July we have not received the payments owed to us. We have sent multiple emails and made numerous phone calls, but unfortunately we have never received a clear response or any resolution.
When we call, staff members say they do not have access to the finance department and that the issue will be passed on, but no one ever gets back to us. We have also requested direct contact with a manager or someone responsible for payments, which has never been provided.
We are a family-run business and rely on these payments to cover our bills and support our children. It is extremely frustrating to have to chase payment for work that was properly completed.
We take our work seriously and always meet our responsibilities, but the ongoing lack of communication and non-payment makes this partnership unworkable. We hope the company reviews this situation and settles the outstanding amounts as soon as possible.
2025年7月6日
自発的なレビュー
Find My Man and Van からの回答
Hi Agape Transport,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
As someone who has had a challenging…
As someone who has had a challenging life, needed a service to get my family's things to our new home. Because of the man with the van had an issue of our possessions smelling, I feel poverty shamed. I can't help our possessions were in a state, but it's all we had. Citing breaking terms and conditions, left me with my possessions and the company didn't refund deposit. I feel let down, poverty shamed, and even poorer. Will never recommend.
2025年12月14日
自発的なレビュー
Find My Man and Van からの回答
Hi Jay,
Thank you for your feedback. We’re truly sorry for the distress this situation caused during an already difficult time.
We want to be clear that we would never shame anyone for their financial circumstances or personal situation.
Unfortunately, the booking could not proceed due to sanitary concerns that meant our team was unable to continue with the service. This was the only reason our terms and conditions were applied, and the decision was not made lightly or with any judgment.
We regret how upsetting this experience was and hope that we get the opportunity to assist you in the future.
We wish you and your family all the best.
Sincerely,
Find My Man and Van
Wouldn’t recommend this company at all…
Wouldn’t recommend this company at all doesn’t pay the drivers make what ever excuse they can think off did a job for these nearly 8 weeks ago still not been paid whe you ment to be paid 14 days after stay well away from these don’t understand how they are still trading with how they run things
2025年11月15日
自発的なレビュー
Find My Man and Van からの回答
Hi,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Dimitar was fantastic
Dimitar was fantastic, really helpful, speedy and friendly - transformed my move from a stressful experience to a calm one. Highly recommend!
2025年12月7日
自発的なレビュー
Find My Man and Van からの回答
Hi Clare,
Thank you for your kind review. We are really glad to hear Dimitar helped make your move feel easier and more relaxed.
We appreciate your recommendation and hope to assist you again in the future.
Sincerely,
Jack
Find My Man And Van
Poor Service
Booked a long distance move with nearly 2 months notice. On the day, I received a text informing me that my van has been cancelled. No phone call or apologies. Trying to get through to the company was nearly impossible, and there wasn't any help or information available when I finally did. Promises of calls back never happened, and I had to chase them up about it all. Highly unprofessional and I do not recommend using them at all.
Edit: it has since been confirmed by the original driver that he cancelled as this company only offered 7 hours pay for a 16 hour job, a fact they only made clear to him the day of the booking.
It has now also been confirmed that the driver who actually completed the job hasn't even been paid by these scam artists. Legal action is pending.
2025年10月28日
自発的なレビュー
Find My Man and Van からの回答
Hi Kristina,
We’re sorry to hear you were disappointed with your experience.
As explained in our email correspondence, your original service provider unfortunately cancelled at 10:00AM on the morning of your move — the start of your booked arrival window.
Our team immediately began sourcing an alternative provider and notified you by text at 10:13AM to ensure you received an update quickly and clearly while we continued making arrangements.
A replacement service provider was confirmed and offered for the same time the following day, and this was accepted. We appreciate that contacting our office was difficult during this time, as our staff were engaged in urgent calls to secure an alternative for you as quickly as possible.
While we regret the inconvenience caused by the last-minute cancellation, we did act promptly in line with our terms to arrange a suitable alternative.
The service provider you have mentioned has also received payment and one of them appears to have given you some factually incorrect information regarding the number of hours contained in a booking, how these hours are booked and how they are calculated.
This is made very clear to the service providers before they accept any bookings, so it is regrettable that they have misinformed you.
The service providers assign themselves to bookings, this is not done by our team, so while we would have been happy to explain this process to all parties if there were any concerns before the booking took place, sadly no concerns were raised and it appears some assumptions may have arisen before we were given the chance to ensure everyone understands.
Your feedback has been noted and will be used to improve how we communicate with customers in similar situations.
Sincerely,
The Find My Man And Van Team
I am a self employed owner driver very…
I am a self employed owner driver very disappointed not been paid for 3 months owing money which I did on account do not trust this company
2025年9月2日
自発的なレビュー
Find My Man and Van からの回答
Hi Steve,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。