It was wonderful working with you. I had fears that I might not get the good level of service but they proved me wrong and actually made me relax. One thing that I get is the staff that supported me m... ãã£ãšèŠã
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Brilliant service from start to finish. As a young and new business owner it was always going to be hard for me to try and get finance for a work vehicle, finset made it really easy for me, now Iâm pi... ãã£ãšèŠã
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Everything was straight forward, the staff know what there doing, I was interested in 2 vehicles, and they got the contracts sorted for both until I decide whitch car was for me, everything was done v... ãã£ãšèŠã
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I was so worried about my credit score being low that I wouldn't be able to finance a car but I'm really glad I found Finset as honestly the process was so simple. They also didn't harass me with con... ãã£ãšèŠã
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Finset, a trusted, transparent and ethical financial partner. At Finset, we do things differently. We don't believe car finance should be a complicated process and we pride ourselves on being transparent. That's why we at Finset are partnering with what we believe to be the industry's most trusted lenders to bring the best possible deals and outcomes for our partners. At Finset we believe every customer is unique and we work to find you the best deals from our panel of lenders. We are partnered with dealerships all over the country to enable you to find and finance your dream car.
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64 - 66 Burgundy Court, CM2 6JY, Chelmsford, è±åœ
- +44 (0) 1245 967 999
- hello@finset.co.uk
- finset.co.uk
4.9
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The time was arranged to collect my carâŠ
The time was arranged to collect my car and I had to sit around waiting for 3 hrs for you to pay out to the dealer despite several calls from me and the dealer
2026幎4æ9æ¥
Finset Ltd ããã®åç
Good afternoon, I have tried calling you to discuss your review and find out where Finset or our partners involved in setting up the agreement have failed to reach the exacting standards we strive to achieve with all our customers. As I am sure you can appreciate, there are multiple moving parts in setting up the finance to be paid in an exact window, once a customer has confirmed they are happy with the vehicle and ready to proceed. We have numerous checks we need to do to ensure we are protecting all parties involved, being yourself as the customer, the dealer and the lender. Unfortunately to ensure we are protecting all parties we must follow certain procedures. I am sorry if by doing this it held up the handover process but we have a duty of care to protect you and all other parties involved in the transaction. If you could please return my call, I would love the opportunity to discuss this with you further to find out where and how we can improve our process or communications. Kindest Regards, Jo, Compliance Manager at Finset
I had to sign the agreement the timesâŠ
I had to sign the agreement the times the i had to wait 3 hours to pick the car up after telling finset when i was going to pick up the car
2026幎4æ9æ¥
Finset Ltd ããã®åç
Good morning Tracey, I am sorry that you feel your experience with Finset was only worthy of one star. Unfortunately, some of the delays you experienced were out of our control. We rely on all parties to provide us with the paperwork needed in a timely manner to speed up any handovers. We also don't want to pay out too quickly or prior to the customers confirming they are happy with the vehicle as this would then delay organising finance on a replacement vehicle. I will reach out to you today to discuss your journey to see where we can make improvements and pass on to all the other parties involved in your journey where they could potentially improve as well. Kindest regards, The Finset Team
Great smooth experience communicationâŠ
Great smooth experience communication was great
I called a couple of times nice to deal with a person on the phone rather than it being automated
Problem fixed within minutes
2026幎4æ3æ¥
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review. We prefer the "old school" approach of humans rather than confusing options and feel it enables us to provide better customer service. Kind regards, The Finset Team
Highly recommend
Very polite, efficient and made everything simple. Quick responses and professional! Thank you!
2026幎4æ7æ¥
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review, it's very much appreciated. Kind regards, The Finset Team
Finset Ltd ããã®åç
Thank you for leaving us a review. Kind regards The Finset Team
Finset Ltd ããã®åç
Thank you for taking the time to leave a review. Kind regards The Finset Team
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review, we are pleased we could help you.
Kind regards,
The Finset Team
Easy application
Easy application, very friendly Staff who were pleasant and helpful from start to finish with full explanations all the way .
2026幎4æ4æ¥
Finset Ltd ããã®åç
Thank you for leaving us a review, we are delighted to hear you had such a positive experience with our team.
Kind regards,
The Finset Team
Very helpful even after changingâŠ
Very helpful even after changing vehicles
Very happy Thank you for the assistance
2026幎4æ3æ¥
Finset Ltd ããã®åç
Thank you for leaving us a review, we are so pleased you are happy and we could help you.
Kind regards,
The Finset Team
Finset Ltd ããã®åç
We really appreciate you taking the time to leave us a review, thank you!
Kind regards,
The Finset Team
Amazing service amazing customerâŠ
Amazing service amazing customer service very polite and profession
2026幎4æ2æ¥
Finset Ltd ããã®åç
Thank you for sharing your experience, we really appreciate you taking the time.
Kind regards,
The Finset Team
Finset are a great company and very easy to deal with!
Finset are easy to deal with and was able to discuss the best finance option for me regarding finance duration and deposit. I highly recommend finset for funding if required!
2026幎3æ30æ¥
Finset Ltd ããã®åç
Thank you for leaving us a review. We are pleased our team could help find the best finance option for yourself.
Kind regards,
The Finset Team
Each time I called Finset they was soâŠ
Each time I called Finset they was so helpful very polite always ready to help with the questions I had . I would like to thank the team.
2026幎4æ1æ¥
Finset Ltd ããã®åç
Thank you so much for taking the time to leave us a review. We are pleased our team could help you.
Kind regards,
The Finset Team
Good customer services, however apps systems needs to be more effective
Good customer service
But, apps systems is less effective
2026幎4æ1æ¥
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review, we appreciate your feedback. We're sorry to hear that you found our app systems less effective, we're continuously working to improve our digital tools to make them user-friendly.
Kind regards,
The Finset Team
From start to finish the process hasâŠ
From start to finish the process has been very easy and any questions or issues have been dealt with very well. Would recommend to anyone trying to get car finance to use this company staff were super helpful.
2026幎4æ1æ¥
Finset Ltd ããã®åç
Thank you so much for taking the time to leave us a review. We are pleased you had a good experience and our team were able to help you!
Kind regards,
The Finset Team
Very helpful staff everything sortedâŠ
Very helpful staff everything sorted quickly and efficiently
2026幎3æ31æ¥
Finset Ltd ããã®åç
Thank you for leaving us a review, we really appreciate you taking the time.
Kind regards,
The Finset Team
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review, we are glad you had a good experience.
Kind regards,
The Finset Team
Finset Ltd ããã®åç
Thank you so much for leaving us a review, we are pleased our team could help you.
Kind regards,
The Finset Team
Finset Ltd ããã®åç
Thank you for taking the time to leave us a review, we really appreciate it.
Kind regards,
The Finset Team
Do not use. Time wasters
Absolute waste of time.
I gave all of my CORRECT details to Motorpoint who then used Finder to broker car finance for me. 3 times I was told Iâd been approved to only then be told I wasnât. One agreement got to the stage where all documents were signed and collection of vehicle was due to take place less than 24 hours later but as Finset sent over the wrong information the finance company came back with a rejection.
Dealt with them for 3 weeks and it was the worst 3 weeks of my life.
They are useless at dealing with anything and canât give honest and straight forward answers to what they are doing.
They have smashed my credit score because of the multiple hard searches and they were more than happy to go ahead and do more searches! In the end I pulled out because they wanted more money.
Useless company.
Avoid
2026幎3æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Finset Ltd ããã®åç
Hi Lewis,
I hope that you are well, my name is Graham and I am the CEO of Finset.
I am sorry to hear you have had a disappointing experience.
At Finset we pride ourselves on exceptional customer experience. Reviews form a key metric of how we understand our processes, how we deliver our product to customers and highlight any areas that we are doing well and where we can improve.
I have taken the time to review your application, whilst I will accept there are areas we can improve on and we will put processes in place to ensure those areas improve, most of your review is factually incorrect. Criticism is fair when the truth is told, however there are numerous inaccuracies in your review.
I tried to reach out to yesterday (Sunday the 29th of March), to discuss your application. Please let me know when you are free for a call so that we can discuss your application, any potential next steps and why the approvals changed / did decline from the lenders.
I look forward to hearing from you.
Graham
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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