The VPS is fast, uptime also reliable and setup process was straightforward. I found the support team responsive and cordial when I had question. For the price, they offers good value. Overall I'm sat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
can use only 1-2 days and offline. ticket 2nd not responding answer. panel can't control i agree but why server offline same panel? and can't start day 1 afer payment, day wait so long. day... もっと見る
企業が回答しました
If you are looking for stable and affordable for your work then FireVPS should be your first choice. Its dependable. Little more polish on support they become easily a top tier VPS provider.
企業が回答しました
FIRE VPS is the best company out there that produces VPS - I have being with them for over 7yrs , I left last early this year to tried other companies - But non of this company can offer customer serv... もっと見る
企業が回答しました
企業情報
当該企業による記述
FireVPS has been a cloud service provider since 2018. The company begins with the mind and passion for the latest virtualization technology. Currently, FireVPS provides Windows and Linux based VPS service, Windows RDP, and Cheap web hosting service. We have more than 12+ partner data centers worldwide.
連絡先
3.5
まあまあ
48件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FireVPS からの回答
We sincerely regret that your experience did not meet your expectations. At FireVPS.net, we strive to provide the best service possible, and we understand how frustrating data loss can be.
As mentioned in our previous communication, the issue was caused by an unexpected hardware failure, which was beyond our control. While customers who opted for our daily backup service were able to restore their data without any issues, we deeply regret that we were unable to recover your files.
We have already provided you with a replacement VPS, and our support team remains available to assist you with any further concerns. Your feedback is valuable to us, and we will continue working to improve our services to prevent such incidents in the future.
If there is anything else we can do to assist you, please do not hesitate to reach out.
i am disappointed with how they treated…
Hi
We have been processing your refund request as mentioned earlier. However, since we use the Payssion payment gateway and do not receive BTC payments directly, we are waiting for their response before proceeding with the refund.
Also, we noticed that you have left an inaccurate review on TrustPilot. We want to make it clear that if you do not remove this review, we will not process your refund. This is a strict policy, and we will not make any exceptions.
Please confirm once you have removed the review so we can proceed with your refund request.
Best regards,
Sharwat
Everyone read this is how they treat people i made request for my refund since 6th i was told two business working days and today is 13th money has not yet be refunded all staff are lair no truth from any and they stop talking once they see you are asking for refund. Read what Sharwat is saying now with this you are suppose to know this is not a Good company to deal with all my life in less than 24 hours if a report is made you get respond back and they tell you, your money will be refunded before 3-7 business working days with this company no all staff keep you silent when you complain they only welcome new people because they are after money not to solve clients problem be careful of them and they own this three companies
firevps.net
validemailcollector.com
astgd.com
Because they dont want to refund my money after my first post about sharwat now this is what he sent me today 15-03-2025 They are criminal.Rippers find below his message
Hi,
We have received multiple abuse reports from SpamCop regarding your VPS, indicating suspicious activity. As a result, we are conducting an investigation to assess the impact and identify any affected businesses. Due to the severity of the issue, your service has been permanently suspended.
Regarding your refund request, as we previously informed you, you will receive your money back, no confusion, even if it will take 10-15 days. However, we have noticed that you are engaging in inappropriate behavior and posting misleading reviews about our service. Please understand that as long as these false reviews remain, we will be unable to proceed with your refund. We encourage you to follow a fair and professional approach to resolve this matter smoothly.
Hope you understand.
With best regards,
Sharwat Shafin
Systems Administrator
FireVPS.net
You received payment through bitcoin and cannot refund payment through bitcoin that is ripping a customer i asked you Sharwat Shafin to refund my money through bank account or USTD non you replied to i am glad i am not the only one who complained about your support team they dont treat complain they only welcome new customer to scam or defraud. i paid for one year and you keep changing my ip everyday to lost all my information i asked for refund of 11 month of 200$ paid why dont you refund? Sharwat Shafin you are greedy and selfish not to refund money. you want to steal my 200$ without refund i will make sure everybody in the world know you as a scammer and ripper i have proof
Today is 30-03-2025 and I reported my case since 03-03-2025 they haven't refunded my money and they blocked me and delated my account beware of this FireVPS Fraud company if you want proof I can provide all proof they are not reliable and they are SCAMMERS THEY RIPPED MY 200$ BEWARE OF FireVPS SCAM
Today is 29-04-2025 i havent received my 200 Dollar from FIRE VPS they are scammer dont trust them now they blocked me from contacting them and dont want to refund my money they are scammer be warned
2025年3月5日
FireVPS からの回答
We take customer satisfaction seriously, but we also expect professionalism and honesty in return. The claims made in this review are false and misleading.
1. Harassment & Abuse: The customer repeatedly called over 50 times, sent vulgar messages across multiple platforms, and harassed our live support team. Despite our efforts to communicate respectfully, they refused to listen to any response.
2. Refund Process: As clearly stated, we do not accept cryptocurrency payments directly. Payments are processed through third-party gateways like Payssion, and refunds must follow their procedures, which take time. The customer was informed about this multiple times.
3. Service & Policy Compliance: The service in question does not meet our refund criteria. Additionally, we received multiple abuse and spam reports linked to this customer’s usage, leading to an ongoing investigation. Despite this, we still agreed to process a refund, which they disregarded by continuing their inappropriate behavior.
4. Backup Responsibility: The customer was advised multiple times to add a daily backup service for data protection, but they declined. We do not provide backups by default, and hardware failures can occur, as outlined in our policies.
We maintain a strict policy against harassment and false claims. We stand by our policies and will not tolerate misleading accusations intended to damage our reputation.
FireVPS からの回答
Thank you for sharing your feedback. We're sorry to hear that your experience with our RDP hasn't met your expectations.
The plan you're currently using includes 2GB RAM, 1 CPU vCore, 25GB SSD and Windows Server 2012 R2. While this setup is suitable for many lightweight tasks, it may face limitations when running resource-intensive applications or handling heavy multitasking.
We noticed you haven’t reached out to our support team via email, ticket, live chat, or other channels. We’re here to help! Please contact us so we can assess your specific use case and provide solutions, such as optimizing your current setup or suggesting an upgrade that better meets your needs.
Your satisfaction is very important to us, and we’re committed to resolving this for you. Looking forward to assisting you!
FireVPS からの回答
Thank you for the 5-star review! We're glad you are happy with our service and support. We look forward to continuing to serve you even better in the future.
your server is very slow
what is the guarantee if unfaded, this is too slow, can last more than 30min and still will not open. if i want to upgrade, how much it will cosy me
2024年12月28日
FireVPS からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the speed of your RDP.
We noticed that you are using our special yearly offer plan, which is a heavily discounted package at just $49.00/year. This plan is hosted on a specific server from a designated location, and as a 2GB RDP, it is designed for basic tasks. However, we understand that performance can sometimes vary based on server load and the nature of your usage.
We strive to deliver value even in our budget-friendly plans, but for a faster and more robust experience, you might consider upgrading to one of our higher-tier plans, which offer enhanced resources and performance.
We value your feedback and are always working to improve. If you have any specific tasks where the performance is critical, please feel free to reach out to our support team. We’d be happy to review your case and explore potential optimizations or solutions.
Thank you for choosing us, and we’re here to help if you need further assistance!
Good Experience
Customer Support was able to solve a problem I was having paying for my service very quickly.
A subsequent ticket regarding certain missing functionality was resolved overnight.
The speed of the service is quite good and I am so far overall very happy with my initial experience.
2024年12月1日
自発的なレビュー
FireVPS からの回答
Thank you for the 5-star review! We're glad you are happy with our service and support. We look forward to continuing to serve you even better in the future.
FireVPS からの回答
Hello sir, we checked our records and found out that your service was suspended on November 9, 2024 due to abuse. We do not tolerate any kind of "Abuse" on our system. It is clearly mentioned on our "TOS".
Since your are an old valued customer, we unsuspended the VPS once the data center lifted the ban. Then you requested for a IP change/migration to a different location. We did that according to your request. You confirmed yourself that it is working properly and you haven't contacted us since.
Could you please enlighten us on what kind of "poor service" did you get from us? It would really help us in providing support in the future.
We are available on live chat, skype, email and ticket. Reach out to us if you feel dissatisfied with our service or need any help. Thank you.
I was about ready to pull my hair out…
I was about ready to pull my hair out trying to find a decent VPS provider that wouldn't break the bank. Thankfully, I stumbled upon FireVPS and they've been a breath of fresh air!
The value for money is incredible - I'm getting way more resources for my money compared to what I was paying before, and the performance boost has been fantastic. My website loads way faster now, which is great for my visitors and my sanity!
Setting everything up was surprisingly easy too, even for someone like me who isn't exactly a server expert. And the best part? My website has been rock-solid since switching to FireVPS. Uptime is crucial for any website, and they absolutely nail it.
The few times I've needed help, their support team has been super responsive and helpful. They're quick to answer questions and resolve any issues, which is a huge plus.
Honestly, I can't fault FireVPS much. They've been a game-changer for my website, offering a perfect balance of affordability, performance, and reliability. If you're on the hunt for a VPS provider that won't disappoint, look no further!
2024年10月1日
自発的なレビュー
FireVPS からの回答
Thank you so much for your kind words! We're thrilled to hear that FireVPS has been a game-changer for you and your website. It's great to know that our affordability, performance, and support are making a real difference for you. We're always here if you need anything and look forward to continuing to support your success!
The internet speed is amazing and super…
The internet speed is amazing and super fast. I have no regret going for firevps 4G service.
EKs
2024年10月23日
自発的なレビュー
FireVPS からの回答
Thank you for your kind words and for the 5-star review! We're glad our service met your expectations. We look forward to continuing to serve you even better in the future.
FireVPS からの回答
Thank you for your kind words and for the 5-star review! We're glad our service and support met your expectations. We look forward to continuing to serve you.
I have been using their RDP service for…
I have been using their RDP service for years now. Their service and support is really good. Keep up the good work!
2024年9月17日
自発的なレビュー
FireVPS からの回答
Thank you for your kind words and for the 5-star review! We're glad our timely service met your expectations. We look forward to continuing to serve you.
I HAVE WRITTEN THE SUPPORT FOR OVER 12…
I HAVE WRITTEN THE SUPPORT FOR OVER 12 HOURS AND NO RESPONSE YET FROM THEM . MY WINDOWS VPS HAS NOT BEEN OPENING FOR OVER 12 HOURS NOW THIS 12 HOUR PERIOD.
2024年9月16日
自発的なレビュー
FireVPS からの回答
Hi, our support team has checked your VPS and notified you that you VPN software caused the issue inside your VPS. You keep using the VPN even after we notified that the VPN you are using cannot be used inside the VPS. Your VPN software is the reason for your issue.
The ip address on rdp is…
The ip address on rdp is different...from the one I bought...many site direct u to Canada instead of usa
2024年8月27日
FireVPS からの回答
Hello sir, we just checked and found out that the VPS is indeed from our USA server. To be specific, it is from LA, California. If you are still facing any issues, our support team is already ready to help you. Just contact us via ticket, email or live chat and share your issue in details.
FireVPS service is the worst service I…
FireVPS service is the worst service I have never seen; my RDP is not working for over 2-3 days now and I have been writing the customers service and they are not online and there's nobody to talk to. This is very bad and is a sign of bad customer relationship.
2024年7月17日
自発的なレビュー
FireVPS からの回答
Hi, first of all sorry for the inconvenience. The issue you were facing with the server was due to the global internet outrage that affected a large number of servers and IPs worldwide. Your VPS/IP fell into that part too. Thus, you were facing the issue.
As a compensation, the lost days were added to the affected customers subscriptions already.
Also, regarding the support delay, there were a country wide internet outrage. You can refer to this: https://www.reuters.com/world/asia-pacific/communications-disrupted-bangladesh-amid-student-protests-2024-07-19/
We hope your issues were resolved and if you still face any issues, feel free to knock us on live chat or open a support ticket. Our support team will try their best to help you.
ZERO ZERO ZERO
2024年7月2日
FireVPS からの回答
Hi, sorry for the inconvenience you might have faced. But can you please notify us regarding your issue?
I just checked and found out that you have not contacted us regarding any issues. If you do not notify us, we would not be able to figure out your issues or give you any solutions.
You can contact us via Live Chat or ticket or email to get support from our technical support team. Hopefully your issue will be checked and resolved.
I have not received good value for the…
I have not received good value for the RDP recently purchased... the Disk space keeps getting full even even though its one App that i have installed... This is not a pleasant experience
2024年6月6日
FireVPS からの回答
Hello sir, sorry for the inconvenience. We just checked our records and found out that you have not contacted us regarding the issue you are facing.
If you had just contacted us, it would have given you a better experience. You can contact us via live chat or ticket or email. Our support team will check and resolve your issue or give you a solution.
Also, this kind of issue mostly occurs when you use software that stores data/files locally to operate. Thunderbird, Outlook Desktop and some other email clients stores data locally and causes disk full issue.
FireVPS からの回答
Your review holds significant value for us. Thanks for taking the time to share your thoughts.
very wonderful customer service
2024年4月25日
自発的なレビュー
FireVPS からの回答
Your words and guidance have helped and motivated us more than you know. Thank you very much.
fast and reliable
2024年4月1日
FireVPS からの回答
We want you to know that your words and guidance have been a tremendous source of inspiration and motivation for us. We sincerely appreciate your support. Thank you very much.
FireVPS からの回答
Your feedback is immensely valued as it helps shape and enhance our business. Thank you sincerely for sharing your thoughts with us; your input is truly invaluable.
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