Firewood.co.uk レビュー 1,526

Firewood.co.uk からの回答

5日前

Dear Julie,

Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.

We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.

Thank you again for taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

5日前

Dear Peter,

Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.

We really appreciate you taking the time to share your experience and look forward to serving you again in the future.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Andrew,

Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.

Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Stephen,

Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.

We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Mike,

Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.

It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

5日前

Dear Mr Seth,

Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.

We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Simon,

Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.

Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Julian,

Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.

We really appreciate you taking the time to share your experience and look forward to serving you again in the future.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Peter,

Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.

While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Iano,

Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.

It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Jamie,

Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.

It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Eirian,

Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.

It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear David,

Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.

We really appreciate you taking the time to share your experience and look forward to serving you again in the future.

Kind regards,
KM

Firewood.co.uk からの回答

6日前

Dear Ken,

Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.

We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.

Kind regards,
KM