The driver was instructed to be ready to pick us up between 12-12:30, but during this time they went to the second job and he did not pick up the phone calls. I paid fully 2200 for two bus to reserv... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic Service!! The driver was on time, personable, and safety-minded. The bus itself was clean and looked well-maintained. The online Customer Service was top notch: each of the three Customer... もっと見る
Buses were punctual, drivers professional and friendly--and kid-oriented! Drivers gave clear instructions and expectations, and were easy to contact and made themselves accessible at lunch time.
Driver came early, was friendly and was happy to be with the first graders. This was the first bus ride for most of them, so having a friendly bus driver was wonderful. She also made sure that everyon... もっと見る
企業情報
First Charter Bus Rental - San Jose について
当該企業による記述
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
連絡先
931 Remillard Court, 95122, San Jose, CA, 米国
- 800-309-1421
4.7
優良
70件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The driver was very friendly
The driver was very friendly, was here on time everything ran smoothly with reservations as well.
Thank you!
2019年11月8日
自発的なレビュー
Above and Beyond
This company goes above and beyond with customer services. When we first scheduled with the company they were very helpful and descriptive so getting details for the trip was easy. Directions and procedures were clear and simple, the price was affordable. We had to reschedule due to power outages and school being canceled. However, the company was super helpful and made it work! On the day of the trip, I was beyond impressed with the bus driver, she was clear and direct with the students to support all needs. She went above and beyond with safety, following laws, and communicating with the school staff. I wish I got the bus driver's name, she deserves a raise!! I am so impressed with all the customer service in every aspect of the process. What a great experience! Thank you so much. We will definitely be working with this company in the future and recommending them to other schools in the area.
2019年11月2日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Here is the review from our teacher
Here is the review from our teacher
"I would give the first half of our trip 1 star because of the (30) delay in pick-up, stop for gas, and the driver not having his cell phone in a holder, consequently he had it in his hand and was looking down at it, while trying to drive. We (a parent chaperone and I) told him we would tell him what exits to take, etc.
The second driver rated 4 stars. He was 45 minutes early, so we were able to leave camp ahead of schedule. He had his cell phone in a holder and did not need any help from me navigating the entire trip.
Neither driver instructed us on how to open the emergency doors or where the brake was."
2019年10月29日
自発的なレビュー
First Charter Bus Rental - San Jose からの回答
I'm sorry to read this, and I assure you that this experience is not typical. Can you please reach out to me directly? My name is Cesar and I run the Charter Center responsible for the Western United States. I would like to understand more so we can take corrective action. I would also like to work to make your situation right.
Thanks,
Cesar
Cesar M. Perez
Charter Center Manager – Western United States
Cesar.perez2@firstgroup.com
Desk: 513-665-3003
Mobile: 848-456-0288
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。