fisheandlilly.com レビュー 

610
•
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’ve been searching for a TV unit / sideboard for a while, and am so pleased I saw this Oslo Walnut TV Stand from Fishe and Lilly. The unit itself looks great, is high quality and amazing for the pr... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered a dressing table for my significant other, having ordered two bedside tables from Fishe and Lilly previously. Excellent quality and design. Extremely well packaged when it arrived and ea... もっと見る

5つ星のうち5の評価

I am very happy with my purchase from Fishe and Lilly and highly recommend them. I bought two Wright walnut bedside tables, and couldn't be happier with them. They are really good quality, were ver... もっと見る

企業が回答しました

5つ星のうち1の評価

Item came damaged. Not packaged very well. Seems to be the business model to cut costs on delivery and accept the losses. Customer services isn't too bad, but you have to pester them or they don't see... もっと見る

企業が回答しました

企業情報

  1. 家具店

当該企業による記述

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

610件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 68%に回答しています

通常1カ月以上経ってから回答

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4.3

すべてのレビュー

(610)

過去12か月のレビュー数: 168件

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5つ星のうち5の評価

Brilliant communication

I ordered some bedside tables but realised they were not suited to the room once they arrived. I emailed to request an exchange and Fishe and Lilly were prompt and clear with responses. They’ve made the collection and re delivery of the new items so smooth and have been nothing but helpful. Would definitely recommend.

2026年4月20日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much!!

5つ星のうち4の評価

Scandanavian Logan Walnut Sidetables

I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within 3 working days.The Customer Service is excellent.
The replacements issued did not have any issues. I am very happy with service and I would not hesitate to order again.

2026年4月10日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thanks! I'm so pleased to hear our customer service team made this less than perfect experience as easy as possible. We look forward to serving you again soon!

5つ星のうち5の評価

Recommended

Nice product, feels good quality and looks elegant. Also great customer service - I accidentally ordered to the wrong delivery address and the team were so helpful and re-arranged the delivery. Would definitely order from Fishe and Lilly again.

2026年3月25日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much! I'm so pleased to hear you had a positive experience with our customer service team :) We look forward to serving you again soon.

5つ星のうち5の評価

Stylish quality furniture

We needed a pair of narrow bedside tables for our new home, and we are delighted with the choice we made. Both tables arrived well packaged, no damage. They are excellent quality, and look great in our new home! We now have our eye on the matching dressing table!

2026年4月14日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much! That's great to hear and we look forward to welcoming you back!

5つ星のうち5の評価

Good looking and good value for money

We are very pleased with our bedside tables. They arrived promptly and are as described. The packaging, although very secure, has a strong smell which took a few days to get rid of. But the bedside tables are now looking very good and stylish.

2026年4月14日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thanks so much!

5つ星のうち5の評価

Scandanavian Walnut bedside Tables

Our Fishe and Lily Walnut bedside tables are adorable. They are good quality and sturdy. They arrived in the same week that we ordered them. No complicated assembly required. All we had to do was attach the legs. The instructions were clear and only paper packaging was used. Love it!

2026年2月3日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thanks so much!!

5つ星のうち5の評価

Just what I wanted, perfect

Just what I wanted. Study, solid wood, mid century vibe, free delivery... Excellent thanks! We will tell everyone about Fishe&Lily x

2026年3月17日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thanks so much! Really appreciate the review!

5つ星のうち5の評価

Beautiful little side tables

Beautiful little side tables that look wonderful in my bedroom. Really well packaged for delivery. Easy to assemble. And such good quality. I am delighted, thank you.

2026年3月17日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you very much!

5つ星のうち5の評価

Quality pieces, quality customer service

Quality pieces, quality customer service. These are both things that defined my experience with Fishe and Lilly. The furniture felt solid and expensive. Although the piece I ordered did not end up being correct for the space, Stephen did a fantastic job with answering questions and providing a solution. I wouldn't hesitate to order from Fishe and Lilly again, but would recommend (as with all furniture purchases!) looking closely at customer review photos which Fishe and Lilly encourage to be posted, as these are often more representative of colour and texture than the professional images.

2026年3月19日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you!!

5つ星のうち5の評価

Tip Top

The quality of the bedside tables is fantastic, truly solid and the drawers move smoothly. It was easy to attach the legs and they are very sturdy. Came very well packaged. Thoroughly recommend F&L.

2026年3月1日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thanks so much, we really appreciate it!

5つ星のうち1の評価

Really poor service and low quality

Really poor service. We ordered 2 bedside tables. One of them was defective (the foot was not attached because the unit had been incorrectly drilled, so foot was loose in the box).

We received advice to glue the item ourselves, not ideal with what is supposedly higher quality furniture. Not only that, but no discount or refund to cover the cost of rectifying h the defective furniture was offered, until we pressed them on it, at which point a %5 discount was offered, which did not even cover the cost of quality wood glue.

All in all terrible quality and service.

2026年2月27日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi Leon,

I won't sugarcoat it: suggesting you glue a defective bedside table foot yourself was a total failure in customer service, even if we managed to dispatch the missing washers for your dressing table without fuss.

You paid for quality, solid furniture, not a DIY project. Offering a 5% discount that didn't even cover a bottle of wood glue was completely out of line and nowhere near the standard we hold ourselves to.

I'd love the opportunity to make this right properly. Please drop me a line directly at stephen@fisheandlilly.com—I will personally oversee getting that bedside table replaced or fully refunded for you immediately.

Warmly,
Stephen
Co-founder, Fishe & Lilly

5つ星のうち1の評価

Disappointing Delivery Experience

Very disappointing delivery experience with AIT Home Delivery, who were responsible for delivering furniture purchased from Fishe & Lilley.

The first delivery never arrived despite me taking a full day off work to wait. The second attempt arrived far outside the agreed delivery window, meaning I couldn’t answer the door due to work commitments. The delivery was only completed on the third attempt.

When the team finally arrived, they walked across wet, muddy grass and attempted to enter my house with muddy footwear. I had to stop them from bringing mud into the property. They also left the furniture at the front door rather than placing it inside, which made it extremely difficult to move.

The furniture itself is lovely, but the delivery experience was extremely frustrating. I would strongly encourage Fishe & Lilley to review their delivery partner, as the service from AIT Home Delivery fell well below what customers should expect when purchasing large furniture items.

2026年3月2日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Taking a full day off work for a courier no-show—followed by missed delivery windows, muddy boots indoors, and having heavy furniture dumped at the front door—is an absolute nightmare of a delivery experience, and I am genuinely sorry.

Even though AIT Home Delivery is a third-party courier, we choose to partner with them, so when they drop the ball this badly, it reflects directly on us. A beautiful piece of furniture means very little if the process of getting it into your home leaves you stressed and frustrated.

Hearing that you love the furniture itself means a lot to our team, but you shouldn't have had to fight through three failed delivery attempts and guard your carpets just to get it. We are filing a formal complaint with our account manager at AIT regarding this specific delivery crew.

I’d like to offer a gesture of goodwill to make up for the ruined day off and the frustration. Please drop me an email directly at stephen@fisheandlilly.com with your order details so I can sort that out for you.

Warmly,
Stephen
Co-founder, Fishe & Lilly

5つ星のうち5の評価

Perfect bedside table

I've been searching for a very small bedside to fit next to my bed. The value for money and service were great.
Easy to order, delivered as arranged, good quality for the price and I love them!
Product ordered:
Scandinavian Walnut Narrow Bedside Table

2026年2月19日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you very much!

5つ星のうち5の評価

STUNNING!

I stumbled across Fishe and Lilly after a very long search on the internet for real wood bedroom furniture at a realistic price. I read the reviews and everybody was very happy with their purchases, so I decided to place my order. WOW, I was blown away by how well packaged everything was, the quality, design of the bedside tables and dressing table is just beautiful! I shall definitely use them again and recommend them to anyone!

2026年3月2日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much! WOW what a lovely review! Really made us feel special :-)

5つ星のうち2の評価

Quality of the bedside table is much…

Quality of the bedside table is much poorer than expected, the wood is not well finished, there are several marks, chips and areas where the wood doesn’t align properly so the drawers do not open and close smoothly at all. and I’m sceptical it’s solid walnut/mango as advertised. Additionally it smells AWFUL. We’ve kept the packaging to potentially return if F&L can’t rectify but had to isolate the packaging in a separate room because it smells so toxic - what is in your products?!?

2026年2月20日
自発的なレビュー
5つ星のうち5の評価

Bedside table

Ordered a bedside table. It arrived promptly, really well packaged and protected. Quality of the item was great and there was minimal assembly. Great experience with this company.

2026年2月23日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you very much!!

5つ星のうち5の評価

Really great experience from start to…

Really great experience from start to finish. Easy to order, quick delivery and easy to assemble (just the legs to attach).
We love our bedside tables, thank you so much, they look lovely.

2026年2月5日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much!

5つ星のうち5の評価

Norway 2 drawer Walnut…

We purchased the Norway 2 drawer Walnut Console table. Excellent product, very easy to assemble. Ordered on Friday delivered on Tuesday. Very pleased with purchase and delivery . Would definitely use this company again.

2026年2月5日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much! We really appreciate it!

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