FiveM Store レビュー 61

FiveM Store からの回答

2025年5月6日

Dear papichulo,

Thank you for sharing your experience. We take allegations of fraud very seriously, and it appears there may be a case of mistaken identity—or even confusion with another site—so we’d like to clarify:

1. Our Official Website Is *.com
We are FiveM Store LLC, operating exclusively at fivem-store.com —not fivem-store.net or any other variant. There are unfortunately several copycat sites in our industry; purchases made on those sites are entirely outside our control and support.

2. Business Verification & Security
On every page of fivem-store.com, you’ll find our “Business Verification” tag menu. We’re a U.S.-registered company (Kentucky Reg No. 1174776), and all payments are processed securely via Amazon Pay. This ensures you receive your files instantly and any refunds are handled transparently.

3. Products & Licensing
We partner directly with developers—including “Dracula”—and each script or server pack sold on our site is licensed to work out of the box. If a script is “locked” by its original author, it means it was purchased elsewhere under a different licensing agreement, not through fivem-store.com.

4. No Record of Your Order
We’ve searched our database for any purchase under your name or email and found no matching order. Without an order reference, we cannot investigate your claim on our end. If you did place an order on fivem-store.com, please submit a ticket via our Support Center https://fivem-store.com/customer-help/ with your transaction ID or invoice.

5. Next Steps
* If you purchased on fivem-store.com: Open a support ticket so we can verify your order and resolve any technical issues or process a refund per our Refund Policy https://fivem-store.com/refund-policy.
* If you purchased elsewhere (e.g., fivem-store.net): You will need to contact that site’s support or your payment provider directly, as we have no affiliation or control over their products or policies.

We are committed to honest business practices and stand behind every product sold through our official platform. Please reach out with your order details so we can make this right.

Best regards,
FiveM Store LLC
© 2018–2025 FiveM Store LLC, Registered in the United States (Reg No. 1174776)

FiveM Store からの回答

2025年5月6日 に更新

Dear THATGUY,

Thank you for your feedback. We’re sorry to hear you feel this way, but we’d like to clarify a few important points:

1. Instant Delivery of Purchases
Every product purchased on fivem-store.com is delivered instantly—both via the download link sent to your email and in your account’s My Downloads section. If you did not receive your files, please check your spam folder and verify the email address used at checkout.

2. Dedicated Support Center
We do offer support—exclusively through our ticket system—to ensure every request is tracked and resolved efficiently. You can submit a ticket here:
https://fivem-store.com/customer-help/
Our team responds to tickets in the order they are received.

3. No Public Email Support
To keep response times fast and organized, we do **not** provide support via public email. All assistance is handled through our Support Center link above.

4. Refunds and Policies
If you believe you paid and did not receive your product, you can request a refund per our transparent Refund Policy (https://fivem-store.com/refund-policy). Refunds are processed through Amazon Pay, providing additional buyer protection.

5. Legitimacy and Verification
FiveM Store LLC is a U.S.-registered company (Kentucky Reg No. 1174776). You can verify our registration here:
https://sosbes.sos.ky.gov/BusSearchNProfile/Profile.aspx/?ctr=1180413

If you’ve already submitted a ticket and not heard back, please reply to your ticket to bump it in our queue. We’re committed to making sure every customer gets what they paid for.

Best regards,
FiveM Store LLC
© 2018–2025 FiveM Store LLC, Registered in the United States (Reg No. 1174776)

FiveM Store からの回答

2025年4月4日

Hi there,
We’re sorry to hear about your experience, but it’s important to clarify that Fivem-Store.com is our only official website, and it is fully business-verified.

Unfortunately, there are many fake websites trying to mimic our brand—such as those using “-storeS.com” or similar variations. If your purchase was made through one of those fake sites, we strongly recommend contacting your payment provider for a refund and reporting the fraudulent site.

Your security and satisfaction are extremely important to us. If you’re unsure about where you purchased from, feel free to contact our support team with your order details so we can verify.

Stay safe and always double-check the URL before making any purchases: https://fivem-store.com

Also you can verify our business here:
https://sosbes.sos.ky.gov/BusSearchNProfile/Profile.aspx/?ctr=1180413

FiveM Store からの回答

2025年1月20日

Dear Meteo Fivem,

Thank you for leaving a review. However, after thoroughly reviewing our records, we could not locate any orders associated with your name. This makes it difficult for us to verify the claims you’ve made or address any specific concerns.

Legitimacy and Originality:
We take allegations of "stolen" content very seriously. FiveM Store LLC operates as a legitimate, registered business in the United States (Kentucky) under Reg No. 1174776, and we source all products legally. Our products are developed by our in-house team or obtained through proper agreements with developers. We do not and will not host or sell stolen content.

Support and Product Quality:
We pride ourselves on providing reliable and timely support through our Support Center via ticketing. All of our products are regularly updated to meet current standards, and any outdated or non-working products are replaced or refunded in accordance with our transparent Refund Policy. If there is a genuine issue with any purchase, we encourage customers to contact us for resolution.

Potential Competitor:
As you are part of a competing FiveM shop, we cannot ignore the possibility that this review was left with the intent to harm our reputation. We respect all competition in the industry and expect the same in return. Malicious reviews, such as this one, are unproductive and against the principles of fair competition.

Verification:
If this review is genuine, we kindly ask you to provide proof of your purchase (e.g., order number, email used for the order) to Trustpilot or directly to us so that we can investigate and address your concerns appropriately. We are fully transparent and committed to resolving any legitimate issues.

Customer Satisfaction:
Our goal has always been to serve the FiveM community with integrity, quality, and professionalism. We invite you to contact us via our Support Center so we can provide assistance should you have any valid concerns:

Support Center: https://fivem-store.com/customer-help/

Thank you for your feedback. We remain committed to providing the best possible service to all customers.

Best regards,
FiveM Store LLC

FiveM Store からの回答

2025年5月6日

Hello Client,

Thank you for your kind review ;)

FiveM Store からの回答

2024年11月19日

Dear Masselwitz,

Thank you for sharing your thoughts. However, your claim that we have “bought or faked reviews” is completely inaccurate. Allow us to address this clearly:

1. **Verified Reviews and Trustpilot’s System**:
We take pride in the many positive reviews we have received from real, satisfied customers over the years. Platforms like Trustpilot implement strict verification systems to ensure the authenticity of reviews. Any reviews found to be fake or against Trustpilot’s guidelines are removed after their thorough investigation. We fully cooperate with Trustpilot to maintain the integrity of our profile and are committed to transparency.

2. **Competitors and Fake Reviews**:
As a leading provider in the **FiveM** community, we have many competitors who may seek to harm our reputation by posting fake reviews. This is unfortunate but not uncommon in competitive industries. We work closely with Trustpilot to identify and remove such reviews, and we encourage anyone to report suspicious activity for further verification.

3. **Ask for Verification**:
If you believe your review or claims are valid, we invite you to verify them through Trustpilot’s system. You may also request Trustpilot to ask us or the reviewer for proof of the transaction. As a legitimate business, **FiveM Store LLC** operates transparently, and we welcome the chance to demonstrate the authenticity of our customer relationships.

4. **Transparency and Legitimacy**:
Our company, **FiveM Store LLC**, is a registered business in the **United States (Kentucky)** under **Reg No. 1174776**, and our legal status can easily be verified. You can view our registration here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). We process all payments securely through **Amazon Pay**, providing customers with additional buyer protections, and all customers receive their purchased products instantly upon order completion.

5. **Contacting Us**:
If you have encountered an issue, we encourage you to reach out to us through our **Support Center** (via ticket system), where we handle all inquiries professionally and promptly. We are committed to resolving legitimate concerns and improving the experience for all our customers.
- [Support Center](https://fivem-store.com/support)

We remain dedicated to serving our customers with integrity and professionalism, despite the challenges posed by malicious reviews. Thank you for bringing this to our attention.

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月17日

Dear lisa maier,

We take all feedback seriously and are disappointed to see your review. However, after reviewing our records, we could not find any orders associated with the email or name provided in your review. This makes it challenging for us to verify your claims and address them appropriately.

To clarify: **FiveM Store LLC** is a legitimate and registered business in the **United States (Kentucky)** under **Reg No. 1174776**. Our registration details can be easily verified both online and offline through official public records. You can view our registration here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf).

When an order is placed on our site, customers receive their purchased files instantly via email and through their account on our website. If you believe there was an issue with your purchase, we encourage you to contact us through our **Support Center** (via ticket system), where we address all customer inquiries and work to resolve them promptly. You can reach our Support Center here:
- [Support Center](https://fivem-store.com/support)

Additionally, the terms **"scam"** and **"lost my money"** are very serious allegations. We want to be clear that all transactions on our website are securely processed through **Amazon Pay**, which provides additional protections for buyers. If there is ever a valid issue, customers can use Amazon Pay's dispute resolution system, ensuring transparency and fairness.

If this review was submitted by mistake or in error, we kindly ask you to provide us with more information so we can investigate further and resolve any concerns you might have. Please reach out to us directly through our support system.

Thank you for bringing this to our attention. We remain committed to delivering the best possible service and ensuring our customers are satisfied.

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月17日

Dear CarlosLss,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月13日

Dear djamel eddine bennai,

Thank you for reaching out to us. We want to clarify that since you have chosen to file a dispute with **Amazon Pay**, we are currently unable to provide direct assistance or issue a refund through our usual support channels. By opening this claim with Amazon, the process is now managed directly by their team, and our involvement is limited until they complete their investigation.

Please understand that once a claim is filed through **Amazon Pay**, it removes our ability to process any refunds or communicate further through our system, as Amazon’s dispute resolution process takes priority. All updates, including any next steps and final resolutions, will be sent to you directly by Amazon Pay via the email associated with your account. We encourage you to check your email for updates from Amazon Pay, as they will provide guidance on how to proceed. Rest assured, we are cooperating fully with Amazon to ensure a fair and timely resolution for you.

In addition, we want to address your support ticket. After filing the dispute, you created a support ticket with us. However, according to our **Terms of Service** and **Refund Policy**, once a dispute is initiated with a payment provider, all refunds and support requests are managed through that provider until the claim is resolved. Our policies are designed to ensure an efficient resolution process, and you can review them here for more information:
- [Refund Policy](https://fivem-store.com/refund-policy)
- [Terms and Conditions](https://fivem-store.com/terms-and-conditions)

By filing a dispute before contacting us through our designated support channels, you have bypassed our internal process for handling issues and requests. We encourage all customers to carefully review our policies, which are transparently available on our website, to understand their options and responsibilities in situations like this.

We take customer satisfaction and transparency seriously, and we are committed to assisting you further if needed once Amazon Pay concludes their process. Please don’t hesitate to reach out if you have additional questions after the dispute is resolved.

Thank you for your understanding and cooperation.

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月10日

Dear SattarZ,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月10日

Dear HardLife Qc Roleplay,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年11月10日

Dear Khariklin,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年10月25日

Dear Black DX,

We take all feedback seriously, but your review contains several inaccuracies that we would like to address.

1. **Company Legitimacy and Address**:
It is completely untrue that we have changed our address multiple times. **FiveM Store LLC** is a legally registered business in the **United States (Kentucky)**, and our registration details can easily be verified via public records. Our **Company Registration Number** is **1174776**, and you can view the official documentation here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). Since our founding in 2018, we have operated transparently and legally, and verifying our legitimacy in **2024** is straightforward. We encourage anyone with concerns to check our registration for themselves.

2. **Script Reselling Claim**:
The claim that we are merely reselling other developers’ scripts or offering free scripts is false. All products listed on **FiveM Store** are either developed by us or are legally sourced through proper agreements with developers. We have worked hard to build partnerships and provide quality content for our customers. If a script is publicly available or offered for free, it is clearly stated on our website. Misleading customers is not part of our business practices.

3. **No Order on Record**:
After reviewing our records, we found that the email/name associated with this review does not match any order on our site. This suggests that the comments here may be intended to harm our reputation rather than provide genuine feedback.

We invite anyone to review our refund policy and terms of service, which are fully transparent and available on our website:
- [Refund Policy](https://fivem-store.com/refund-policy)
- [Terms and Conditions](https://fivem-store.com/terms-and-conditions)

If you have any legitimate concerns or further questions, we encourage you to contact our **Support Center** through our ticket system, and we will be happy to assist you directly.

Thank you for bringing this to our attention. We remain committed to providing the best experience possible for our community.

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年10月8日

Dear M Chowdhury,

Thank you for your feedback. We would like to clarify that our business does not collect or store customer addresses or phone numbers. We only require a name and email address for billing purposes, and all the information we collect can be viewed transparently on our site.

You can review the information we collect during the account creation process and at checkout by visiting the following pages:

My Account (https://fivem-store.com/my-account)
Checkout (https://fivem-store.com/checkout)

We take privacy seriously and ensure that any information provided to us is handled securely and confidentially, in compliance with privacy regulations.

We apologize for any misunderstanding and invite you to reach out to us directly at support@fivem-store.com if you have any further concerns.

Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction.

Best regards,

Resources:
https://fivem-store.com/privacy-policy
https://prnt.sc/YROIKQyTLAp2

FiveM Store からの回答

2024年10月8日 に更新

Dear Mohsen Fourati,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC

FiveM Store からの回答

2024年10月8日 に更新

Dear Sherrie J. Gonzalez,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we're so glad we could meet your expectations.

If you ever need anything in the future, don't hesitate to reach out. We're always here to help and ensure you continue to have a fantastic experience with us!

Thanks again for choosing FiveM Store. We look forward to serving you again soon!

Best regards,
FiveM Store LLC