Helpfully flexible! Once booked in, they adapted pick up and drop off plans to suit my movements. Updates and comms before and during the repair were good. Quality of repair has made the level of dam... もっと見る
企業が回答しました
所在地
所在地を変更Unit A, Antura, Kingsland Business Park, Wade Road, RG24 8EN Basingstoke, Hampshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Vehicle collected by smart and friendly driver called Phil. Vehicle was only used for transport to and from the facility where repaired, not driven elsewhere. Fairly clean works vehicle but still ha... もっと見る
企業が回答しました
Easy to book, Best quality work on the vehicle, No complications, the car was repaired according to the manufacturer requirements. No issues, Thank you,
企業が回答しました
Everything was made easy for me with collection and drop off of my van. Everybody I dealt with was polite and professional and my repair was carried out to a high standard
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit A, Antura, Kingsland Business Park, Wade Road, RG24 8EN, Basingstoke, Hampshire, 英国
- 01256517230
4.5
優良
26件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpfully flexible!
Helpfully flexible!
Once booked in, they adapted pick up and drop off plans to suit my movements. Updates and comms before and during the repair were good. Quality of repair has made the level of damage undetectable.
2026年5月13日
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
SeanB,
We are so pleased to hear that our flexible service and clear communication met your expectations. Thank you for acknowledging the quality of our repair work.
Henry Morris, Fix Auto Van Repair Service
Best quality services
Easy to book,
Best quality work on the vehicle,
No complications, the car was repaired according to the manufacturer requirements.
No issues,
Thank you,
2026年4月29日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're so pleased to hear that your booking was easy and the repairs met manufacturer requirements. Thank you for your kind words!
Fix Auto Van Repair Service
Everything was made easy for me with…
Everything was made easy for me with collection and drop off of my van. Everybody I dealt with was polite and professional and my repair was carried out to a high standard
2026年4月28日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We appreciate you taking the time to leave us a 5-star review! We are happy to hear that the collection and delivery of your van was easy and that the repair was completed to a high standard.
Fix Auto Van Repair Service
Can't rate these guys highly enough
Can't rate these guys highly enough, from initial damage assessment to finished repair they've been completely professional and done a fantastic job on my VW Crafter following significant panel damage. Would genuinely recommend anyone that's looking for a quality repair on their campervan or motorhome speak to the team at Fix Auto in Basingstoke.
2026年3月26日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're happy to hear that you had such a positive experience with our team and the repairs to your VW Crafter. It's great to know you were pleased with the professional service and quality of the repair. Thank you for recommending our services.
Fix Auto Van Repair Service
Really good service very good with…
Really good service very good with updated you on how your vehicle is doing 👍
2026年3月26日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We appreciate your positive feedback and are so glad to hear you were happy with our communication and service. Thank you for sharing.
Fix Auto Basingstoke
Great service from Fix Auto team
Great service from Fix Auto team. Happy with repaired car and great friendly and informed delivery staff. Phil & Simon!
2026年3月23日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're happy to hear that you had a great service experience with our team. It's wonderful knowing you're pleased with your repaired car and our delivery. Thank you!
Fix Auto Basingstoke
Works vehicle repair.
Vehicle collected by smart and friendly driver called Phil. Vehicle was only used for transport to and from the facility where repaired, not driven elsewhere. Fairly clean works vehicle but still had seat and floor coverings used.
Only criticism would be lack of communication - no call to say vehicle was ready or that it was being brought back. I had to call them for information on progress and delivery status.
2026年3月20日
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We appreciate your positive feedback regarding the vehicle collection and transport. We're sorry to hear about the lack of communication; we will address this to improve our service. Thank you for your review.
Fix Auto Van Repair Service
Terrible service
Terrible service, they never answer the phone are slow with returning emails, still awaiting reply from email sent 2 days ago with regards to re-booking my vehicle for works not done correctly in the first instance, despite having the vehicle for 4 weeks. Not great when its your main works vehicle. Given up and will take it elsewhere.
2026年1月14日
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
Hello Les,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and, in particular, the frustration caused by our communication delays.
When you initially collected your van, we were pleased to hear you were happy with the work overall, aside from the slam lock alignment on the sliding door. At the time, we fully understood that you needed to take the vehicle back due to work commitments, and we asked that you contact us when it was convenient for you to return so we could correct this for you.
Unfortunately, on this occasion we fell short in responding promptly when you got back in touch, and for that we sincerely apologise. Clear and timely communication is something we pride ourselves on, and it’s disappointing to hear that we didn’t meet that standard here, especially when your van is essential to your livelihood.
We completely understand why you chose to have the adjustment carried out elsewhere given the distance and the need to keep your vehicle on the road, and we’re sorry we didn’t have the opportunity to put this right for you ourselves.
Thank you again for your feedback, it’s invaluable in helping us improve. If you would like to discuss this further, we would welcome the opportunity to speak with you directly.
Kind regards,
Henry Morris
Brand & Communications Manager
Fix Auto Van Repair Service
A+++++
From start to finish Jonny and Di, have keep me informed throughout the repair. Repair was done to a factory finish! Much appreciated guys!
2026年1月21日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're happy to hear that you were informed throughout the repair process. We appreciate your feedback and are glad the repair met your expectations. Thanks!
Fix Auto Van Repair Centre
Went to Fix Auto for retail servicing…
Went to Fix Auto for retail servicing for my van after a few places had already said they wouldn't be able to do the repairs I required.
They did an incredible job.
2025年10月6日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're glad you had such a positive experience with us! It's great to know we could complete the repairs on your van after other places couldn't. Thank you for your review!
Fix Auto Van Repair Service
Terrific service from Emma & Team
Terrific service from Emma and all the team! After a crash my campervan was brought to Fix Auto Basingstoke for repairs and it was pretty stressful but the communication and service was excellent. They even replaced a travel decal I had on the front bonnet which was a lovely extra touch, the courtesy car was also excellent. Highly recommend !
2025年9月9日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We appreciate your kind words and are so glad to hear about your positive experience! It's great to know that our communication and service eased your stress during the repair process. We're happy the extra touch made a difference.
Fix Auto Van Repair Service.
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
Thank you!
Fabulous service from these guys
Fabulous service from these guys. Very friendly people who keep you updated the whole time on progress.
Glyn who collected and delivered my car was wonderful, as were the two ladies who I spoke to in reception, Di and Megan.
Thank you so much for making a stressful time so very smooth.
2025年7月11日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We appreciate your fantastic review! It's great to hear that you received such friendly and helpful service and were kept informed. We're so pleased we could make a difficult time easier for you.
Fix Auto Basingstoke.
Whole team very helpful and…
Whole team very helpful and professional. Particular thanks to Megan and Diane in the office and Jason and Jamie who returned my car. Which was also cleaned.
2025年6月26日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're happy to hear that our team was helpful and professional! We appreciate you mentioning the great service you received and that you were pleased with the car cleaning.
Fix Auto Van Repair Service
Had a great experience
Had a great experience, car went in on a Tuesday morning and was done by Thursday lunchtime. Have done a perfect job with special thanks to Jamie H and Phil, along with the rest of the team. Would recommend for any bodywork.
2025年6月3日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We're happy to hear that your car bodywork was completed to a high standard and in a timely manner. We appreciate your recommendation and thank you for your positive feedback.
Fix Auto Van Repair Service.
Excellent.
This company has been very professional in handling the situation with the damage that was caused from my accident. The third party was a good citizen and accepted all liability which made the process alot easier. The two guys "Ian and Phil" who dropped the car back to the property were very pleasant. The woman on the phone who dealt with the case originally as well (think this was Michelle) and the company in general were always keeping in touch with the general process and handled everything in a professional manner.
I would highly recommend this company to anyone who needs vehicle repairs following an accident or a general fix of your vehicles.
Thankyou very much for your services, another happy Customer!
P.S enjoy the Mars Bars!!!
2025年5月7日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We are so pleased to hear about your positive experience. It's wonderful to know that our team were able to provide you with such a seamless and professional experience during a potentially stressful time.
We truly appreciate your kind words and are happy to hear that you found our communication and handling of the situation to be helpful. We strive to provide excellent customer service and are delighted that you would recommend us to others. Thank you again for your feedback and for choosing our company.
Outstanding 5-star service
Outstanding 5-star service from start to finish. Di was extremely helpful in arranging the booking for my car, and Emma provided great support when coordinating its return. Both were friendly, accommodating, and flexible with timing and location, allowing everything to be tailored to my preferences.
Both Jason and Glyn, at the collection and return of my vehicle, were friendly and helpful, kindly assisting me with transferring my child’s car seat between vehicles. This support made all the difference, as I was quite anxious about ensuring the car seat was fitted correctly. My vehicle was returned in pristine condition, with all previous damage fully repaired and the interior clean and tidy. I highly recommend this company and would absolutely use them again if needed. Thank you for your kind, helpful customer service and your outstanding repair work.
2025年5月8日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
We are thrilled to hear about your positive experience with our company. It's wonderful to know that you were so impressed with the service you received from our team. We strive to provide exceptional customer service, and it's heart warming to hear that our team exceeded your expectations.
We are particularly pleased to hear about the support you received with your child's car seat. Our team understands the importance of safety and strives to go the extra mile to ensure our customers feel comfortable and confident. We are also delighted that you were happy with the condition of your vehicle upon its return. We take pride in our repair work and aim for complete customer satisfaction.
Thank you for your kind words and for choosing our company. We appreciate your business and look forward to serving you again in the future should you need us.
Fix Auto Van Repair Service (Basingstoke).
Professional and friendly team -great repair
Perry and Emma were very helpful and polite, from the assessment of damage to my van after a car hit it, to providing guidance on the best way forwards and the potential impact if they found further damage once my van was stripped down. They have been transparent and professional through the repair process, and I’m very happy with the repair.
I’ve just had my van delivered back to me by Iain and Jason, who were thorough in ensuring I was happy with the repair (and also undertook some great driving to park it perfectly on my driveway). I have only given 4 stars as their communication let them down. I’ve had to chase up progress and queries as they are very busy. My suggestion to mgmt is that you automate updates/ expected completion dates to customers via text/email to avoid them ringing in.
2025年5月1日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that we pride ourselves in excellent customer service across our bodyshops and hope that in the future we are able to offer a better experience.
Thanks,
Fix Auto Van Repair Service.
On time.
I am completely satisfied from their job.
And delivered on good time by driver mr. Phil
Thank you.
2025年4月23日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
Thank you very much for your positive review, we appreciate it greatly.
Looking brand new once again!
Went to Fix Auto through insurance after a nasty crash that wasn’t my fault. They were top class, keeping me informed along the way and delivered on their promises. My VW is now looking brand new once again. Very pleased, would recommend!
2025年4月15日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke Van Repair Centre からの回答
Thank you for the glowing review and recommendation! We are glad everything went smoothly and that your vehicle is back in top shape. Feel free to contact us if you ever need our services again.
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