My vehicle window was left open in the rain and resulted in the front passenger foot well now having a damp smell (hopefully no serious damage to electrics etc). The window was left open despite numer... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... もっと見る
企業が回答しました
Car looked great when delivered back. Pick up went well. I would have liked more communication on when car was coming back. I made it clear I wanted car delivered back to my house but after a few phon... もっと見る
企業が回答しました
autofix have been really accommodating to work with, arranging a courtesy car and dropping/collecting my vehicle at the same time. it has now been returned by Jason who was really friendly & happy to... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, 英国
- 01256 517230
4.7
優良
334件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good Service
Nothwithstanding the many errors and misinformation by (AX) Accident Management Company it was Fix Auto Basingstoke who helped get my damaged car repaired in a timely fashion. Their service was outstanding, keeping me informed at every stage. Excellent teamwork.
2025年10月16日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you sharing your experience! We're happy to hear that our team helped get your car repaired quickly, despite the challenges. We're glad you were pleased with our service and communication.
Fix Auto Basingstoke
BRILLIANT
Excellent service,friendly helpful staff.recommended for any damaged vehicles for repairs.
2025年10月14日
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your positive feedback! We're happy to hear you received excellent service from our friendly, helpful staff. Thank you for the recommendation!
Fix Auto Basingstoke
Car Repair
The regular updates and pleasant manor of the ladies on reception made the process easy
2025年10月1日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that the updates and our team's helpfulness made everything simple for you. Thank you for your positive feedback; it means a lot to us.
Fix Auto Basingstoke
Repair work carried out was quality
Repair work carried out was quality, Comms to myself were frequent and accurate, the only issue was the comms to my insurance company differed to mine which caused an issue with the hire car being off hired too early. Shame.
2025年10月4日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thanks for the kind review, we're glad the repair was satisfactory. Unfortunately the insurer decides to do this from time to time without communicating with us. Apologies on their behalf if this caused an issue.
Fix Auto Basingstoke.
Helpful team
Helpful team, easy to speak with and kept us updated throughout the whole process. Car is as good as new!
2025年10月6日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that our team was helpful and communicative! It's great to know you feel your car is as good as new. Thank you for your feedback.
Fix Auto Basingstoke
Fantastic
I brought my White old (2008) van in, with some rusty bits a few dings here and there - usual for and old van...
I asked for the rust to be sorted and respray/colour change...
Joe Lawler was very helpful and informative; I choose a darkish green originally but with his top-notch advice helped me choose the right green and the result was amazing!!!
Joe's a perfectionist and his attention to detail is fantastic, he kept me informed of any problems and updated with the progress... the end result is awesome, and the van looks brand new!
I highly recommend the Fix Auto team and Joe is the man to see!
Thanks Guys!
2025年10月2日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the rust repair and respray on your van. It's great to know that you found our advice helpful and were pleased with the final result. Thanks for recommending our team!
Fix Auto Basingstoke
Amazing work on my car and the car came…
Amazing work on my car and the car came back to me in an immaculate condition. Outstanding customer service and always picked up the phone more or less immediately. Would definitely use Fix Auto again
2025年10月1日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you had such a positive experience! It's great to know that you were pleased with the work and the condition of your car. We appreciate your feedback regarding our customer service.
Fix Auto Basingstoke.
collected and delivered on schedule by…
collected and delivered on schedule by Phil who was very efficient on both occasions. Car all fixed and cleaned in and out.
Thank you
2025年9月25日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you were pleased with the efficient collection, delivery, and repair service. It's great to know you appreciated the cleaning as well. Thank you!
Fix Auto Basingstoke
Totally Professional
From start to finish totally professional. Perry was very helpful and explained every detail of repairs to me.
Emma was also very helpful in every aspect of repair procedures. Emma kept me up to date with repairs and time lines on how repairs were proceeding.
Without question I would recommend Fix Auto to anyone who wants professional and very high standard of repairs carried out to their vehicle. By far the best body shop repair company in Basingstoke.
I have had bad experiences with body shops in Basingstoke, but Fix Auto went above and beyond in all aspects of the repairs to my vehicle. I would without question use and recommend them to anyone who wants an honest, reliable and professional company to carry out repairs to their vehicle.
A Big Thank you to all staff at FIX AUTO!!!
2025年9月23日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the helpful explanations and updates provided during the repair process. It's great to know our team exceeded your expectations, and we value your recommendation.
Fix Auto Basingstoke.
Was made to feel valued and very…
Was made to feel valued and very welcoming. Everyone was very pleasant and gave me a competitive quote, done the work within the timeframe. Had to return vehicle as there was a couple of blemishes which they sorted without any fuss.
2025年9月15日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you felt valued and welcomed. We appreciate your positive feedback regarding our team's pleasant service, competitive quote, and timely work. We are glad we could resolve the blemishes to your satisfaction.
Fix Auto Basingstoke
Car returned with a fault that occurred - now repaired
Car returned with a fault that occurred whilst at the repair (warning light). After some emails and a bit of too and fro communication, the car has gone back and the fault has been rectified. We initially gave a 1 star review, but have upgraded to 4 star as it has been now sorted to our satisfaction. Thanks Autofix for sorting.
2025年9月15日
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi Sue,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear you felt the need to leave this review and for any concern this situation has caused you.
To clarify, the repair work carried out on your vehicle was completed correctly and to industry standards. The issue with the light that you have mentioned was present prior to your vehicle coming to us for repair. During our discussions with you, you also confirmed you had previously experienced issues with the boot lock via the key, which indicates this was an existing concern.
We also consulted with your insurer, who reinforced that this issue was not accident-related and therefore not part of the repair required.
At Fix Auto Basingstoke, we pride ourselves on providing high-quality workmanship and excellent customer service. We regret that despite our clear communication on this matter, you felt dissatisfied. Should you have any further concerns directly related to the repair work we carried out, please do not hesitate to reach out, as your experience is important to us, and we’d really value the chance to resolve this with you directly.
Kind regards,
Fix Auto Basingstoke
Great team and quality repair job
Great team and quality repair job. Very happy, thank you 😊
2025年9月5日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you're very satisfied with our team and the repair work. Thank you for your positive feedback!
Fix Auto Basingstoke
Staff were brilliant every step of the…
Staff were brilliant every step of the way. Very professional but friendly set up. Work done was excellent too.
2025年9月10日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your kind words and 5-star review. We're so happy to hear that you had a positive experience with our professional and friendly staff.
Fix Auto Basingstoke
Great experience with in a couple of…
Great experience with in a couple of days our car was picked up and a courtesy car dropped off!!!
In 10 days our car is all repaired and able to get it back.
Thank you to all staff working at Fix Auto Basingstoke specially the ladies Diane and Emma If I remember rightly
2025年9月12日
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your positive feedback! We're happy to hear that you were pleased with the quick vehicle pick-up and courtesy car service. We are also glad your car was repaired in a timely manner. Thank you for recognizing our team!
Fix Auto Basingstoke
Great service from these guys
Great service from these guys.
It’s always very stressful when you are in an accident, but these guys took away the hassle, kept me updated at every stage, and completed the works to a high standard.
Thank you to Emma for keeping me in the loop, Megan for sorting out payments (soz for slight delay!), and Phil & Jamie for dropping my van back to me- in time for next week!
Well done you lot!!
2025年9月5日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that our service eased the stress of your accident. We appreciate your kind words regarding our team's communication and the quality of our work. Thank you for your positive feedback!
Fix Auto Basingstoke.
From the booking in process through to…
From the booking in process through to the handing back of the vehicle the service, professionalism and quality of work has been superb. The repair was extreamly well done and vehicle deliver back lovely and clean. There was a slight problem on return and this is where the outstanding service really became apparent. The vehicle was taken back and repaired again to a very high standard and again delivered back by Phil and Ian who were so helpful over the return handover.
The little things are so important and being stupid I took the van to the wrong location . The staff were so helpful giving directions and post codes and one even walked around the corner to explain to my wife in the car the issue and where to go. I would highly recommend
2025年9月3日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you were pleased with our service, professionalism, and work quality from start to finish. We appreciate your highlighting the helpfulness of our team and are glad we could assist with directions. Thank you for your recommendation!
Fix Auto Basingstoke.
Excellent looking repair
Excellent looking repair, everyone in the office was a delight to deal with.
2025年9月2日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're glad that the repair met your expectations. Thank you for taking the time to share your positive feedback!
Fix Auto Basingstoke.
Excellent Customer Service
From start to finish excellent customer service and delighted with the work undertaken
First class communication from the whole team but a special shout out to Megan
2025年8月14日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you received excellent customer service and are delighted with the work. We'll pass along your kind words to the team, especially regarding the communication. Thank you.
Fix Auto Basingstoke.
Excellent service
Courteous, professional drivers. Faultless repairs. Car nicely cleaned. Well done, great job.
2025年8月21日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you had a positive experience with our courteous drivers and faultless repairs. We appreciate your kind words and thank you for your feedback!
Fix Auto Basingstoke
The Fix Auto team were fantastic
The Fix Auto team were fantastic. Very efficient, great communication and super friendly team to deal with.
2025年8月14日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding our team's efficiency, communication, and friendliness. Thank you!
Fix Auto Basingstoke.
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