Wicked team, professional and time efficient. Turnaround was much faster than I expected and they went above and beyond on my repair, I came back to a brand new looking Mercedes like it came out the s... もっと見る
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レビュアーのコメントを見てみましょう
From the first call made to my insurance company I was told Fix up would call me. Which they did explained everything to me advised on the courtesy vehicle and bang on time Mark arrived with a... もっと見る
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Excellent customer service from beginning to end. Exceptional calibre of staff - so efficient, polite, friendly, and helpful - very refreshing and pleasing in this day and age. I cannot recommend t... もっと見る
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Polite and efficient service. Identified couple of scratches on completion of work. One polished off and other happy to attend at my convenience. On this basis would be happy to recommend. Was listed... もっと見る
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企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
3 Haven Road, CO2 8HT, Colchester, Essex, 英国
- 0333 188 8016
4.3
優良
25件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service from…
Excellent customer service from beginning to end. Exceptional calibre of staff - so efficient, polite, friendly, and helpful - very refreshing and pleasing in this day and age. I cannot recommend this company highly enough.
2026年5月21日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Hello Valerie Grove,
We're so pleased to hear you experienced excellent customer service from our efficient, polite, and helpful staff. Thank you for your high recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Absolutely fantastic service
Absolutely fantastic service; polite, friendly and repairs made quickly. Was always kept informed and updated.
2026年5月26日
Fix Auto UK - Fix Auto Colchester からの回答
Hello David Cook,
We truly appreciate your fantastic review. We're so glad to hear our service was polite, friendly, and repairs were quick.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Started off very well with a very…
Started off very well with a very informative lady booking me a courtesy vehicle. I was advised repairs would take approx 2 weeks. After two weeks I had to chase for an update. Two week later I had to chase for another update to be told parts on back order. Called again a week later and spoke to someone called Jackie who was incredibly rude on the phone and I couldn’t get a word in edgeways and I was supposed to be the customer. The car was due back after 6 weeks to be told calibrations weren’t working and needed main dealer to investigate. After approx 8 weeks my car was returned. Only helpful person in the company was a guy called Chris who sympathised but kept us informed. Not sure I’d use again to be honest.
2026年5月22日
Fix Auto UK - Fix Auto Colchester からの回答
Dear Mrs Tansey,
“Thank you for taking the time to leave your feedback regarding your recent experience with us at Fix Auto Colchester. Firstly, please accept our sincere apologies for the frustration and inconvenience caused throughout the repair process.
We are pleased to hear your initial experience with our team was positive, however we are disappointed to learn that communication and delays during the repair did not meet the level of service we aim to provide. Unfortunately, the repair was impacted by parts being placed on back order, along with additional calibration issues which required further investigation through the main dealer before we could safely return your vehicle.
That said, we fully appreciate that the level of communication you received during this period should have been clearer and more consistent. We also apologise if any conversations left you feeling unheard or dissatisfied, as this is never the experience we want for our customers.
We are grateful for your kind comments regarding Chris and the updates he provided, and we will ensure this feedback is shared internally. Your review has also been discussed with our management team so we can continue improving both our communication and customer journey moving forward.
Thank you again for your feedback, and we are sorry that on this occasion we did not deliver the experience you rightly expected.”
Thank you
Insurance repairs
From the first call made to my insurance company I was told Fix up would call me.
Which they did explained everything to me advised on the courtesy vehicle and bang on time Mark arrived with a car and drove my to Colchester Fix up .
I received e mails and phone calls throughout the period of time my car was with them.
From collection to collecting my car was so quick ( less then 2 working weeks)
When i arrived at Colchester Scott was amazing went through all the repairs came with me to inspect my car.
Which I have to add was so clean and polished.
I cannot speak highly enough of the service that was provided to me impeccable all around.
No room for improvement continue your amazing hard work.
Michelle Alderton .
2026年5月12日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Hello Michelle.
We are so happy to hear about your positive experience with us. It is wonderful to know that our team provided such excellent service, from the initial contact to the collection of your car. We truly appreciate your kind words and are delighted that we could exceed your expectations. Thank you for your feedback, We have passed this onto the team.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Wicked team
Wicked team, professional and time efficient. Turnaround was much faster than I expected and they went above and beyond on my repair, I came back to a brand new looking Mercedes like it came out the show room, they also cleaned inside the vehicle which was a great touch. I cannot thank them enough. You won't regret leaving your vehicle in their hands! Great job.
2026年5月12日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Huncho,
We appreciate you taking the time to leave your feedback. We're happy to hear that you were pleased with our team's efficiency and the quality of the repair. It's great to know you appreciated the extra touch of cleaning.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Fix Auto UK - Fix Auto Colchester からの回答
Marion Groves,
We're delighted you received excellent and fast service. We appreciate your positive feedback; thank you so much!
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Professional throughout.
Professional throughout.
Knowledgeable and sensative to my situation.
Courteous manner from everyone I encountered.
I was under the care of the Colchester branch and would definately recommend, and not hesitate to use them again.
2026年4月21日
Fix Auto UK - Fix Auto Colchester からの回答
Hello Elaine brown,
We appreciate you taking the time to share your positive experience with us. We're happy to hear that you found our Colchester branch professional, knowledgeable, and courteous, and we appreciate your recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Fix Auto fulfilled my requirements
Fix Auto fulfilled my requirements, I was disappointed that I recieved a call at 3 minutes to 5 on a Friday to say my car was ready but they were closing at 5 I had the option of having my car collected on the Tuesday due to a shortage of drivers, I opted to pick up my car on the Monday.
2026年4月27日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Hello Robert Pye,
We appreciate you sharing your experience. We regret the inconvenience caused by the late notice regarding your vehicle's readiness and the limited pickup options. We'll review our communication process to prevent similar situations.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Polite and efficient service
Polite and efficient service. Identified couple of scratches on completion of work. One polished off and other happy to attend at my convenience. On this basis would be happy to recommend. Was listed by insurance so must do a good job.
2026年4月2日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Abdul Qureshi,
We appreciate your feedback and are happy to hear about your experience. We're glad we could address the scratches to your satisfaction and that you'd recommend our services. Thank you.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Faultless! Extremely happy 😊
After having a little donk, courtesy car & pick up of my car was organised very quickly( & they worked it around my shifts)
Absolutely perfect repair job and my car returned in extremely good time with no hassle... was very impressed with the company as a whole.
Would recommend in a heartbeat
2026年3月31日
自発的なレビュー
Fix Auto UK - Fix Auto Colchester からの回答
Hello Cas,
We appreciate your recommendation. We're happy to hear that the courtesy car and pick-up were arranged quickly around your schedule. It's great to know you were impressed with the repair and the overall experience.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Cowboys
Crap communication at request for work to be completed. Drained the battery to shut down my Mercedes and clocked up 75 miles when only across town, keeping the vehicle for over a week and a weekend for some minor car park scuff ascetics. Would not provide a receipt for work completed to an alloy wheel even though promised before the insurance excess payment was paid.
2026年3月16日
Fix Auto UK - Fix Auto Colchester からの回答
Good morning Mr Pritchard,
Thank you for your feedback. We re sorry to hear that you feel disappointed with your experience.
However, we would like to clarify a few points in your review. Our records show that your vehicle covered approximately 15miles whilst in our care, not 75miles as stated. We had your vehicle for 5 working days (7 overall) with one part on back order for 5days of the repair, during this time you had an update, however we will look at reviewing this to see if we can improve communications with policy holders moving forward.
In addition, the wheel in question was replaced with a new alloy wheel, not refurbished, so we are disappointed this has been misrepresented.
We always aim to provide a professional service and clear communication throughout the repair process.
Should you wish to discuss this further, please contact us directly and we will be happy to review this with you.
Kind Regards
Fix Auto Colchester
Fix Auto UK - Fix Auto Colchester からの回答
Good morning Marcin Siejka,
Thank you for your feedback. We are extremely pleased to hear you were happy with your experience with us.
If there's anything further you need, please don't hesitate to ask.
Kind Regards
Fix Auto Colchester
Amazing Service: Kind and ProfessionalThey were extremely kind and…
They were extremely kind and professional. I brought my car in for scratch repairs, and now they have completely disappeared without a trace.
2026年3月11日
Fix Auto UK - Fix Auto Colchester からの回答
Ikhwan Eom,
We appreciate your kind words and are so glad we could help restore your car. It's wonderful to hear that the scratch repairs were successful.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Fix Auto UK - Fix Auto Colchester からの回答
Hello Sze Yu Tsui,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards Fix Auto Chelmsford/ Braintree/ Colchester
The job was via a fault party…
The job was via a fault party insurance. Still I felt very looked after. Offered options many times. I can recommend them to anyone
2026年2月19日
Fix Auto UK - Fix Auto Colchester からの回答
Gergely Sas,
We're happy to hear that you felt well-cared for, even though the job was through a third party. We appreciate your recommendation and are grateful for your feedback.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Had to chase several times
Had to chase several times, due dates were blown past. Had to order parts even after have the car for two weeks.
2026年2月19日
Fix Auto UK - Fix Auto Colchester からの回答
Hello Ryan,
We would like to apologise for any inconvenience caused during your repair process.
It is a priority to ensure all our customers are updated repeatedly, we will look into your particular case and see if parts delays could have been avoided in any way.
If we can be of any further assistance please don't hesitate to ask.
Kind Regards
Fix Auto Colchester
The repair was done very well and they…
The repair was done very well and they were extremely helpful in dealing with a minor problem.
Very refreshing to deal with a company who were eager to do a good job.
2026年1月28日
Fix Auto UK - Fix Auto Colchester からの回答
Graham Rookyard,
We appreciate your positive feedback and are happy to hear that you were pleased with the repair. We're glad we could assist you and do a good job.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Fix Auto UK - Fix Auto Colchester からの回答
Alex,
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it very much.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
1st Rate Company
Collected vehicle from and delivered back to my driveway. Courtesy car offered. Vehicle repair was immaculate, attention to detail second to none. I have another small piece of damage I want dealt with and will be returning to Fix Auto for that to be completed. Would (and indeed have) recommend in a heart beat.
2025年11月20日
Fix Auto UK - Fix Auto Colchester からの回答
Alan Pearce,
We're happy to hear that you were pleased with our collection and delivery service, courtesy car, and the quality of the vehicle repair. We appreciate your recommendation and look forward to assisting you with the additional repair.
Fix Auto UK
Fantastic!
A friendly team that is clearly customer focused, they listened, were very helpful and made sure my car was repaired and returned looking like new! A great service from the team and the repair is fantastic! Definitely would recommend them, 👍🏻
2025年12月18日
Fix Auto UK - Fix Auto Colchester からの回答
"Mr Daniel Sharples",
We appreciate you sharing your positive experience! It's great to hear that our team provided helpful, customer-focused service and that you were pleased with the repair quality. We value your recommendation!
Fix Auto UK
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