Excellent service from start to finish. I was very pleased with the service I received. They arranged a courtesy car for me that was the same model as my own, which was incredibly convenient and m... もっと見る
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レビュアーのコメントを見てみましょう
Thank you for repairing my car with a quick turnaround, and great customer service. I was kept informed of progress at each stage!
Very impressive and professional service. Customer service was absolutely A* communication was great throughout! The Garage is very organised especially the front desk lady who dealt with us (can’... もっと見る
企業が回答しました
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, 英国
- 020 8592 6111
4.7
優良
281件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was unlucky to get rear ended twice…
I was unlucky to get rear ended twice within the space of a year. Both times Fix Auto were given the job to fix my car. They done an excellent job both times. Excellent communication from staff, and overall very happy. Hopefully i won't be needing any more repairs any time soon 🙏
2025年7月8日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
RICHARD WELHAM,
We appreciate you sharing your experiences with us. We're happy to hear that our team provided excellent communication and service during your car repairs. We hope you won't need us again soon, but we're here if you do.
Fix Auto UK
Delay in getting courtesy car.
Delay in getting courtesy car.
I had to make several calls to get courtesy car. Took them almost 2 weeks to provide the car.
2025年7月19日
Fix Auto UK - Fix Auto Dagenham からの回答
Hi
We regret the delay in providing your courtesy car. Unfortunately we had an unprecedented amount of claims on the week your car was repaired which meant all of our courtesy cars were with other customers, we did try and request help from your insurer but unfortunately they could not help either. We did supply your courtesy car as soon as one became available but do understand your position. We appreciate your feedback and will review our processes to improve our service. Thank you.
Fix Auto UK
No complaints
I only talked with the receptionist and delivery driver and both were excellant.
The car was with them for two and a half weeks but throughout they kept me imformed of progress.
The repair looks flawless
2025年6月30日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Hi Gillian
We're happy to hear that you had a positive experience with our team! We appreciate your acknowledgment of our communication efforts and are glad the repair meets your expectations. Thank you for your feedback!
Fix Auto UK
Excellent service
Excellent customer service and the repair was first class. Will definitely use there services again
2025年7月9日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Harmail Kang,
We appreciate you taking the time to leave us a 5-star review! We are so glad you were happy with our customer service and the quality of the repair.
Fix Auto UK
My Volvo xc40 got booked in but the…
My Volvo xc40 got booked in but the agreement was to pick the vehicle up & return once work was complete… far from the truth!!! A member of staff was smoking at my front door with smoke blowing inside our property… as non smokers I find this disrespectful. Furthermore the company used my fuel to take it to the fix auto depot I tracked the car on route via the Volvo app & noticed that the vehicle had traveled extra miles at the cost of me, I was told it would be collected by a low loader & returned the same way. Staff extremely unprofessional. This is nxt part is extremely worrying only 3 ppl had my details, Volvo assist, enterprise car rental & fix auto Dagenham… I randomly received a call out of the blue to say my vehicle was being collected 15 minutes, I decided to decline but then thought it was strange so I contacted everyone within the 3 companies only to be told the number I gave them so not exist within any of them so basically some 1 sold my details for a non authorised person to collect it, reported to Essex police as I believe it was a scam also Volvo agreed, tried to call the same number but no 1 picked up !!!! Now fix auto refused to repair my only if I collected it ??! Strange but would return it if I requested with fuel but without the work being done? Appalling service from start to finish pls beware if you choose this repair company.
2025年6月18日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Dear Mr Stewart,
Thank you for your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations and would like to take this opportunity to address the concerns you’ve raised.
Your booking was received on 9th June 2025. Despite several attempts to reach you, we were only able to make contact on 12th June, at which point you requested that your Volvo XC40 be collected on 17th June between 10:00 AM and 12:00 PM. Our driver followed those instructions and collected your vehicle as agreed, returning it to our site on the same day.
We understand you were concerned about your personal details being compromised. However, we can confirm that at no point did Fix Auto Dagenham, Enterprise, or Volvo disclose or share your information with any unauthorised third parties. In fact, Volvo has confirmed that before sharing your details with Fix Auto Dagenham and Enterprise, you had in fact already contacted them regarding a suspected scam attempt.
This clearly confirms that Fix Auto Dagenham has not "Sold" your info as you had issues before we were aware of the claim.
Volvo also reassured you that, should you have any concerns about vehicle collection, you could contact them directly to verify the identity of our driver — something we understand was not done in this case.
Regarding your vehicle’s transportation, Volvo has confirmed that you were not advised by them that your vehicle would be transported via low loader, as the minor damage to the rear of your car made it fully driveable and road-legal. Our use of fuel during collection was in line with normal procedure for drivable vehicles, and on return of your vehicle your fuel level is restored to the original ¼ tank noted at the time of booking.
As you are fully aware, throughout the whole procedure you were very rude and combative to our team and as such your refusal for us to repair your vehicle was welcomed, at no point did we refuse to repair your vehicle.
You must also now be aware that this whole episode was initialised by a third party getting involved and causing all the confusion which you felt was some sort of scam. You can also now see our frustration in being treated poorly through no fault of our own other than our driver smoking on your doorstep. We’re sorry you had to experience this and agree it to be unprofessional at best. Please be assured we take such feedback seriously and as such this has been dealt with internally so will not happen again.
Should you wish to discuss this matter further, we remain open to constructive dialogue and hope to find a way forward that rebuilds your trust.
Kind regards,
Paul Cunningham
Fix Auto Dagenham
Good job
Overall, my experience was generally good. The receptionist was excellent and very clear and helpful. The fix itself felt quite drawn out, but they did have to wait for authorisation from the insurers. Unfortunately the first time the car was delivered back there was trim not fitted properly and tools left in the back of the car. When the car came back the second time all was good. Ian delivered the car in great condition and was very polite. The fix itself is flawless and looks brand new - excellent repair.
2025年6月10日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Crispin Hanson,
We appreciate your feedback. We're glad the receptionist was helpful and the repair is flawless. We regret the initial issues with the car's return and are pleased the second delivery, with Ian's help, met your expectations. Thank you for acknowledging the repair quality.
Fix Auto UK
The friendly staff
The friendly staff, from picking up and returning the car to the phone calls keeping us updated on the progress of the car. And of course the fantastic work carried out.
Thank you
2025年6月6日
Fix Auto UK - Fix Auto Dagenham からの回答
We appreciate you taking the time to leave us a five-star review! We're so glad to hear that you were happy with our team, the updates, and the work completed on your car.
I was extremely impressed by the…
I was extremely impressed by the quality of the work that had been done on my car I have had repairs done to my vehicle before and I had nothing but problems with the work on this occasion it was all good.
2025年6月2日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
We're very happy to hear about your positive experience and that you were impressed with the quality of our work. We appreciate you taking the time to leave us this fantastic review!
Fix Auto UK - Fix Auto Dagenham からの回答
We appreciate your kind words and are glad our team could provide great support. Thank you!
Auto fix did an amazing job on my car
Auto fix did an amazing job on my car. I am very impressed. Excellent customer service from start till finish. Thank you so much to a wonderful team.
2025年5月31日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
We're happy to hear that you were impressed with the work completed on your car. We appreciate your recognition of our team's customer service from start to finish!
Ian, very nice cooperative, excellent job done on time.
Done car work very satisfactory, on time.
Very good customer service.
Well done keep it up
Thanks
2025年5月23日
Fix Auto UK - Fix Auto Dagenham からの回答
We appreciate your positive feedback and are happy to hear you were satisfied with our service and the customer service. Thank you!
Excellent service
After, having a car accident, my car was repaired by Fix Auto at Dagenham. They did an excellent job and would never know that there was any damage! My car was dropped of and brought back and was cleaned inside and out. Was kept up to date with the repairs.
2025年5月29日
Fix Auto UK - Fix Auto Dagenham からの回答
We're happy to hear that our repairs made your car look like new after your accident. We're glad you were kept informed and that you appreciated the drop-off, pick-up, and cleaning services. Thank you for your positive feedback!
Exceptional customer service from Ian…
Exceptional customer service from Ian the driver and every other individual I dealt with. A seamless repair - would highly recommend.
2025年5月30日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
We appreciate you highlighting the great service you received. We're glad the repair process was seamless for you, and we value your recommendation!
Fix Auto UK - Fix Auto Dagenham からの回答
Fantastic news, that is wonderful to hear, we are so pleased to hear that you had a great experience. Thanks for taking the time to let us know. Team Fix Auto Dagenham
Fix Auto UK - Fix Auto Dagenham からの回答
Hi Geoff, thanks for taking the time to share your experience. Fix Auto Dagenham
The service was excellent
The service was excellent, kept well informed and delivered back quickly. As well as an excellent repair job. Ian who delivered and returned my car, was an asset to Autofix, kind and professional
2025年5月12日
Fix Auto UK - Fix Auto Dagenham からの回答
Thank you for your kind words and 5-star review! We are delighted to hear that you were happy with our service, communication, and the quality of the repair work. We are also thrilled that you found Ian to be such a valuable asset to our team. We strive to provide excellent customer service and are glad you had a positive experience with us.
Very efficient
Very efficient. Kept me up to date on progress.Very quick turnaround. Thank you.
2025年4月25日
Fix Auto UK - Fix Auto Dagenham からの回答
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide efficient service and keep our customers informed throughout the process.
Excellent!
Dropped off the courtesy car at my home and drove my car away for repair. Less than 5 days later the car was returned and I’m delighted with the result. All through the process the communication was very good, can’t find any reason not to recommend this firm.
2025年5月2日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Thank you for your kind words and positive review. We are thrilled to hear that you were happy with the repair work on your car and the communication throughout the process. We strive to provide excellent service and are delighted that we met your expectations.
Great service at Auto Fix Dagenham
Great service at Auto Fix Dagenham! Quick, reliable, had an accident My car was fixed with in a week. highly recommend
2025年4月30日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Thank you for your positive review! We're thrilled to hear you were happy with our service and the quick turnaround time. We appreciate you recommending us.
Highly recommend Fix Auto Dagenham
Highly recommend Fix Auto Dagenham for the excellent customer service and quality workmanship!
2025年4月17日
自発的なレビュー
Fix Auto UK - Fix Auto Dagenham からの回答
Thank you for your kind words and 5-star rating! We're thrilled to hear you were happy with the customer service and quality workmanship you received. We appreciate your feedback and are glad you had a positive experience.
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