The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehic... もっと見る
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Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... もっと見る
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Car Repair The car was required to be repaired. A courtesy car was provided while our car was fixed. They collected the damaged car and left us a courtesy car. Our car was fixed promptly and go... もっと見る
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After having an accident in my vauxhall Crossland, Loughborough auto fix kept us informed all the time. Unfortunately it took 7 months for a couple of the parts to become available but we either got a... もっと見る
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企業情報
Fix Auto UK - Fix Auto Loughborough について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, 英国
- 01509 631838
4.7
優良
444件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Peter,
Thank you for your 5-star review! We are so pleased to hear that you experienced lovely staff and quick service at Loughborough. Your feedback is greatly appreciated.
Morgan, Fix Auto UK
Fix Auto Loughborough
The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehicle repair estimate and assessment was well executed and done in a very timely manner. Communication was consistent throughout the experience and the team was flexible and accommodating to my circumstance. All in all it was a good experience, I'd definitely use Fix Auto Loughborough again if and when required.
2026年7月7日
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Scott,
Hope you're well :)
We're so pleased to hear about your positive experience with us! It's wonderful to know that our team kept you informed throughout the process and that the assessment was timely.
I will pass on the great feedback to Cerys!!
We appreciate your kind words and look forward to assisting you again if needed.
Morgan, Fix Auto UK
Crash repair
My car was picked from my house. They kept me informed on what was happening and they did a good job on the car.
2026年7月13日
Fix Auto UK - Fix Auto Loughborough からの回答
Hey Robert,
We're so pleased to hear that your car collection was smooth and that you were kept updated throughout the process. It's wonderful to know you're happy with the work done!
Morgan, Fix Auto UK
Avoid
Vehicle went in to be fixed after someone crashed into me
They was replacing the front bumper and replacing front headlight
Front bumper didn't get clipped or bolted in and they had snapped the plastic bracket for the headlight and melted it back together because im guessing they didn't want to replace it ane they done a awful job of it now they are going to have to replace it anyway and they are just incompetent at fixing a bumper and headlight
4 weeks later car is still not fixed 😑
2026年6月19日
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Amber,
We are truly sorry to hear about the issues you've experienced with your vehicle's repair, especially after such an unfortunate incident. The problems with the bumper and headlight, along with the extended repair time, are certainly not the standard we aim for. We understand your frustration and appreciate you bringing these critical concerns to our attention.
Would you be able to send me an email on Admin4.loughborough@fixauto.co.uk with your telephone number so I can investigate this further please?
Morgan, Fix Auto UK
Car Repair
Car Repair
The car was required to be repaired. A courtesy car was provided while our car was fixed. They collected the damaged car and left us a courtesy car. Our car was fixed promptly and got our car back quickly and the courtesy car taken back.
Easy to contact, questions quickly answered. Staff friendly.
The only downside is that exchange takes about 15 minutes while the necessary admin work is completed.
2026年7月1日
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Mike,
We're so pleased to hear that the repair process was efficient and that our team provided excellent service.
We appreciate your understanding regarding the administrative time for the exchange. I will pass this back to Management to see whether there is anything we can do to improve this.
Your feedback is valuable to us.
Morgan, Fix Auto UK
Excellent service from start to finish!
Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Thanks to Terry, Nik & Liz
2026年7月8日
自発的なレビュー
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Jill,
We are absolutely thrilled to hear how pleased you are with our service! It's wonderful to know that your experience, from initial contact to picking up your car, was flawless. We're delighted that our team provided expert help, advice, and attentive service, making you feel truly looked after.
Thank you for your kind words, they will be passed on to the team!
Morgan, Fix Auto UK
Great service from start to finish
Great service from the lovely ladies in the office from start to finish. Kept in the loop along the way with updates. Car looks amazing. Thanks Fix Auto Loughborough 🚙
2026年7月7日
Fix Auto UK - Fix Auto Loughborough からの回答
Hey Jill,
We are so happy to hear you are happy!
Please keep us in mind for the future :)
Morgan, Fix Auto UK
The staff on front desk were helpful…
The staff on front desk were helpful and pleasant. The work was done well and about as quickly as I could imagine it being done. There is a lifetime guarantee on the work done, so no worries!
2026年6月26日
Fix Auto UK - Fix Auto Loughborough からの回答
Hi Peter,
We're so pleased to hear that our front desk staff were helpful and that you were happy with the speed and quality of our work. Thank you for your kind words!
Morgan, Fix Auto UK
Everyone in the office is lovely and do…
Everyone in the office is lovely and do a fantastic job. The repairs done on the vehicle are to the highest standard and the van looks like its new again.
2026年6月22日
Fix Auto UK - Fix Auto Loughborough からの回答
Hey Connor,
We're glad to hear that you had such a positive experience with us! It's wonderful to know you're satisfied with the results and that your van looks new again.
Thank you for leaving us a great review.
Morgan, Fix Auto UK
Fix Auto UK - Fix Auto Loughborough からの回答
Thank you for your lovely review.
Excellent quality work
Very informative throughout the process, very helpful and friendly staff. Repair complete to high standard. Only quibble was a day or to delay in getting repair approved by Admiral.
2026年6月5日
Fix Auto UK - Fix Auto Loughborough からの回答
Hi!
Thanks for your feedback! We're happy to hear you found our team helpful and friendly, and that you were kept informed throughout the process.
We appreciate your understanding regarding the slight delay with the approval.
Morgan, Fix Auto UK
Staff were always polite
Staff were always polite, friendly and very helpful. Repairs were carried out to high standard. i am very satisfied with the repairs, I’m very pleased I requested Fix Auto Loughborough to carry out the work.
2026年5月22日
Fix Auto UK - Fix Auto Loughborough からの回答
Hey,
We are all glad to hear you had such a positive experience with us and are very satisfied with the repairs. It's amazing that our team provided such polite, friendly, and helpful service. Thank you for your kind words!
Morgan, Fix Auto UK
Great service
I was kept well informed on the process and progress of my car repair by the staff utilising numerous forms of communication.
All the staffs approach was friendly and professional.
The repair itself was completed in quick time and to a good standard.
2026年5月20日
Fix Auto UK - Fix Auto Loughborough からの回答
Mr Stark,
We are delighted to hear that you felt well informed throughout the repair process. It's great to know that our team was friendly and professional, and that your repair was completed promptly and to a high standard.
Thank you for taking the time to share your positive feedback. We truly appreciate your kind words and are pleased we could provide you with a positive experience.
Morgan, Fix Auto UK
Excellent Customer Service from Fix Auto Loughborough
I recently had my car damage fixed by Fix Auto at Loughborough. They came and picked up my car and delivered it back to me. Graham and Louise did this and were so lovely. Such a joy to have excellent customer service. The repair is great also. All involved need to be commended for the way they kept in touch with me, organising the repair and the logistics of moving the vehicle between home and the repair workshop. Thank you all for such a positive experience.
2026年5月8日
自発的なレビュー
Fix Auto UK - Fix Auto Loughborough からの回答
We appreciate your positive feedback! It's great to hear you received excellent customer service and are pleased with the repair. We're happy we could provide such a positive experience with the vehicle pick-up and delivery.
accounts.loughborough, Fix Auto UK
Fix Auto UK - Fix Auto Loughborough からの回答
QUILL INTERNATIONAL GROUP LTD,
We appreciate you taking the time to leave us a five-star review. We are so glad to hear that you were happy with our prompt and professional repairs.
accounts.loughborough, Fix Auto UK
Quick service...had a couple of…
Quick service...had a couple of confusions with whether my car had been seen initially but once my car was estimated the work was quick, communication was fabulous!
2026年4月24日
Fix Auto UK - Fix Auto Loughborough からの回答
Charlotte,
We appreciate your review and are happy to hear our communication and work speed met your expectations.
accounts.loughborough, Fix Auto UK
Good communication
Good communication, vehicle repaired within a reasonable time and car cleaned before handover.
2026年4月21日
Fix Auto UK - Fix Auto Loughborough からの回答
Freddie,
We appreciate your positive feedback and are happy to hear that you were informed during the repair and that your car was cleaned before collection.
accounts.loughborough, Fix Auto UK
Really great service from Fix Auto…
Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.
2026年4月10日
Fix Auto UK - Fix Auto Loughborough からの回答
Matthew,
We appreciate you sharing your experience with us. We're happy to hear that you were pleased with our communication, the efficiency of our staff, and the quality and speed of the repair. Thank you!
accounts.loughborough, Fix Auto UK
Service was very good
Service was very good. Work was very good. Communication was very good.
2026年4月7日
Fix Auto UK - Fix Auto Loughborough からの回答
Isabel Johnson,
We appreciate you taking the time to leave us this fantastic review. We are happy to hear you were pleased with our service, work, and communication.
accounts.loughborough, Fix Auto UK
Great company
Great company. Did a good job repairing my car and quickly as well.
All the staff were great including the girls on customer service who were really friendly and approachable.
2026年3月17日
Fix Auto UK - Fix Auto Loughborough からの回答
Teresa,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that we did a good job repairing your car quickly. Our team will be delighted with your kind words.
accounts.loughborough, Fix Auto UK
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