They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... もっと見る
企業が回答しました
Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
企業が回答しました
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto Park Royal について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
50 Minerva Road, NW10 6HJ, Park Royal, London, 英国
- 0208 961 8961
4.0
ほぼ満足
321件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent finished work
Excellent finished work
Friendly service
Quite a long wait for a relatively minor repair
2023年11月2日
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Maddy,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and professional
Friendly and professional.
Great job and would highly recommend.
From start to finish, the service I was provided was excellent. From making the booking and arranging for a courtsey car for the whole week.
2023年10月25日
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Rosa,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Expensive, slow, bad location
Bad location. Takes long time to fix and minor damage. Very expensive. I was expecting it to cost at most a few hundred pounds not more than £500. When I found out it cost over 3k I was shocked.
2023年10月18日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email us at parkroyal@fixauto.co.uk
Very nice and quick work perfect
2023年10月16日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Customer,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent customer service and prompt…
Excellent customer service and prompt action on completing work to my car. Thank you also for delivering my car back home when I couldn’t reach your office in time
2023年9月25日
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Customer,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent service from start to finish
Excellent service from start to finish. Handover was amazing the quality of the repairs was amazing, but thank you to John
2023年9月30日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Farrah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Rear bumper
Rear bumper for jaguar replaced. It took 3 months to arrive at the garage. Garage done excellent work.
2023年9月29日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Mr Amin,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
If i could give you a 0 i would…
If I could give you 0 I would your manager at Park Royal has the charisma of a stale fish. Absolutely abnxious and believes that in his own words the service you offer is not about customer service. He believes estimated dates of completing works should be continuous dates with no end time because thats 'industry standard'. He believes that to complete works on a vehicle should take 4 weeks and does not even know when the vehicle had come in to the garage and apparently you as a company sit on quotes for 2 weeks plus. Absolutely obnoxious and his only resolution is I will phone the insurance company. I would never have such a disgusting person with as stated the customer service of a prehormonal teenager without the ability to descelate a situation and with no statements on your website that states as he said that you are Hyundai approved. I will undoubtedly recommending that no work my company undertakes be completed at your garage. When I do get the survey from my company asking about your services I will not neglect to regurgitate the statement above. I hope never to have the displeasure in using your garage again. However the only upside was the 2 times I called and spoke to a female receptionist she was professional and courteous. You're apparent 'Manager' couldn't manage himself let alone a garage. I have never in my life written a negative review on any forum let alone here. However I was compelled at his disgusting behaviour inability to apologise for the delay or infact listen without talking over someone and I gave as good as he gave and matched his equally abnoxious energy because he believed I wanted not to call to not get my car back but to have a go at him as he put it. I will also be writing directly to your head office after research as he said that he is at the end of the line of management so I couldn't speak to anyone else. Again another lie. If it takes you're garage 4 plus weeks to fix a bumper and headlight so help us God he did not make Prime minister during Covid because we would all be dead. I am sure it is him who reviews these statements and I hope he gets a good understanding that no one cares about his experience in the industry or industry standard or even the displeasure having to talk to him. We just want our cars back in time frame that is reasonable and does not cost our lively hoods.
EDITED FOLLOWING REPLY 26/09/2023 The response states it is completely personal because you offer a service it's called customer service which is a personal service. IN additional I would not care in the slightest had you made it personal because unfortunately you're reactiona was personal over the phone when commenting 'i know you' you not know me. You are not paying me to be a customer I am paying you through my years of insurance premiums to complete a service. The 'facts'offered by the manager are not those offered on the phone. It was stated on the phone the car was not received until the 8th September not the 4th where it was aaid the quote was approved. No mention was made of the parts arriving at anytime on the 18th September. A effective two way conversation involves actually listening and not talking over a customer. Reference is made to the many good reviews. 18% of reviews are 1 star that means 18 out every 100 customer was entirely unhappy with you're service. I have read every review and they predominantly relate to customer service so I suggest that auto fix look to implement some training in how they deal with customer service.
The final completion date is stated as being this Thursday however last week Friday was confirmed to be the last day for QC so clearly the repairs had not even started when stated.
2023年9月25日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Miss Lahmidi,
Thanks for the time you took to share a review. I can clearly see you shared your review and made it sound completely personal despite any on it barely changes the facts. As it is an insurance work we only go by the authority by the insurance which was only authorised on the 04/09/2023. Once we receive the authority it is only then we can order all required parts and the parts only arrived by the 18th September which again is not something we control. Every time I try to give updates you would never allow me to speak and that's not how one can have an effective 2 way conversation. We take pride in our trust pilot reviews which is 4.6 on 5 with so many satisfied and happy customers testifying their experience with us which you can see yourselves. I would not make it personal the way you did as my information is based completely on workshop facts and insurance authority and I can only give you answers which is right without being assumptive no matter if that keeps one happy or otherwise.
Once again I apologise that this has caused delays and significant inconvenience but rest assured the repairs are now in final stages and we are aiming for the completion by Thursday this week as discussed over call subject to the final QC.
Regards,
Jonathan Thomas
Office and Customer Relation Manager
Excellent Service
Collected and delivered the vehicle and the standard of repairs was excellent.
2023年9月13日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Ben,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Ms Thomas,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Overall great experience
Fix Auto Park Royal was recommended to me by my insurance company following damage to my car whilst it was parked. My car was assessed, booked in for collection, collected from home and repaired and returned within few weeks. Although not returned in timeframe given but I had no issues as I rather waited then rush the task at hand. Very reliable and good service.
Thank you Fix Auto Park Royal
2023年8月13日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Dipa,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good work thank you
Car was repaired well and cleaned properly no immediate concerns I had regarding the work done
2023年8月7日
Fix Auto UK - Fix Auto Park Royal からの回答
Dr Mohanaruban,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Straight-up straight-forward people
Good service, communication is good. Clear updates throughout. And seemingly a good repair (insurance job)
2023年8月7日
Fix Auto UK - Fix Auto Park Royal からの回答
Dear Paul,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good job
The work on my car was excellent they also informed me progress and was completed within the time frame they gave me. Thank you
2023年8月4日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Ms Hoyte
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
A Satisfied Customer
Fix Auto were easy to contact and were happy for that to be via email or by telephone.
When I received an alert (more than once) from the manufacturer that the car's battery was in critical condition the company responded and dealt with the issue. The company could easily have reacted in a less positive way.
The handover was comprehensive and prompt after the repair had been completed.
I have driven the car for a couple of weeks since the repair and I have had no issues, nor any alerts from the car's computerised systems.
Thank you
2023年7月17日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Ms Dawson
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Mr Dutta
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great experience from start to finish…
Fix Auto UK Park Royal was recommended to me via my insurance company following damage to my vehicle whilst parked. My vehicle was assessed, booked in, repaired and returned to me in a matter of weeks. I was given a temporary vehicle for the interim. I am very happy with the repair. A quick and reliable service. Thank you Fix Auto UK.
2023年7月18日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The way i was aways kept informed how…
The way i was aways kept informed how things were going whith the repairs .When i came to collect my car the condition of the car was inpressive thank you all .
2023年7月23日
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Mr Dyett
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very slow service
I left my car for repairs. Just a small scratch on the front bumper. I was given an estimated date for completion of repairs in 2 weeks. Now I can't take my car back either. I ve had the same issue repaired by other garage within 2 days. Unfortunately I had to go to them through insurance. My car was damaged in mid June. They gave me an appointment for damage inspection early July. I brought my car for repairs 19th of July. Repair to be completed 2nd of August. Very very very slow service.
2023年7月19日
自発的なレビュー
Fix Auto UK - Fix Auto Park Royal からの回答
Hello
Thanks for sharing your feedback. I understand this may have been a frustration situation and I can only apologise for the delays. I can see that the claim was logged in the month of June and it was classified as a drivable vehicle that means it does not qualify for a straight forward booking, so we offered you the next available day for estimate in order to pre order parts. Now that the vehicle is already on site are are in progress towards the completion by the first week of august subject to the final QC.
All that matters to us at fix auto is to do a quality work and not rush into anything so you do not have a reason to come back with any faults and we would rather prefer to take our time and be happy and satisfied with the work we carried out so in turn you are happy with the work too.
Should you wish to discuss anything further please let me know and I will be more than happy to assist. You can reach me directly at -
jonathanthomas@fixauto.co.uk
Fix Auto UK - Fix Auto Park Royal からの回答
Hello Mr Sunil
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
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