Fix Auto UK - Fix Auto Park Royal レビュー 

Fix Auto UK - Fix Auto Park Royal からの回答

2023年5月3日

Dear Ms Miller,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月27日

Dear Mr Bangura,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月27日

Hello,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月24日

Dear Ms Williams,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月13日

Dear Mr Francisco,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月6日

Dear Mr Markowski,

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年4月3日

Good morning,

Thank you for your feedback and the rating.

When the car was collected - we collected without any sound. As an insurance repairer we only take the task on which is authorised and regulated by the engineers at insurance. We have replaced the LR panel and have stripped it and i can confirm you that's not where the sound cables are based. As this issue is not mentioned on the claim instruction and the authority received by the insurance engineer and you said you would be taking the vehicle to the main dealers for annual service and will get this issue checked whilst the car is there. As confirmed over the emails we did inform you if BMW confirms this is accident related then you would send the report to us directly and we can get the insurance engineer to review the problem and authorise this for you instead of you paying to rectify the issue.

This has nothing to do with how competent we are and I was under the impression that you understood everything before you accepted the vehicle as per our email conversation.

Should there be any concerns or any issues, please let me know.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月29日

Dear Mr Nahar,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月25日 に更新

Mr. Ajibgul,
Thanks for your rating and a feedback. As we all are entitled for an opinion, I am only shocked with all you just mentioned - for which I completely have an opposite opinion.

You got your car back in 24 days from the day it was collected. The first time the delay happened was because of the bumper which your own insurance company asked us to get an unpainted version and then they changed their mind later to have a pre-painted one instead which caused delays for about 10 days as getting parts from Nissan is a challenge these days considering global shortage. The second time job was delayed because of your own kind self because you did not leave the locking wheel nut in the vehicle despite informing you at the time of booking you have to leave it which you chose to ignore as the work was down for a wheel refurb and suspension. Then you started ignoring my phone calls for about 7-10 days because you kept on saying you will call me back after checking at home if you left the nut there. I did not receive any response from you nor there was any message left for me and you always had my direct email. You only came on site because you were pressurised by the insurance company because of no response from you I had to call the insurance and report it to them as non provision of locking wheel nut it is causing delays for us to finish the repairs while you were on brand new hire car from insurance adding hire cost on a daily basis. I did not wanted to mention all this on public platform here but we take accusation and fault allegations very seriously and it was sad for me to see you had nothing to say about the outstanding repairs on your vehicle ? I have also checked condition of how the vehicle came on site (cleanliness) and when it left. We gave you back a very clean and tidy car and I have all proof of this.

You still are our beloved customer and have a warranty of 5 years and if there is any concerns in the future - please let us know and we will still be very happy to help without having this rating in our mind.

We take pride in the quality of work and outstanding customer service experience we offer and our 4.6 star rating out of 5.0 speak about it itself

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月21日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月16日

Good morning Mr Brown,

Thanks for your time today and for your reassurance for turning this 1 star review to 5 star as this portal only reflects our performance as a repairer. I have left a link below for you where you can leave a review for Land Rover directly and express your concerns to them.

Thank you for confirming on call from day 1 we have been doing all and everything possible at our capacity to help you getting the car fixed sooner, collection and redelivery of your vehicle and the exceptional customer service you received from us- but certain areas like parts delay from Landrover, receiving damaged parts (exhaust) or Auxillis as a company to manage claim is not something we control. We have been very careful in terms of rejecting the parts from Land Rover which we felt will not pass quality and would never want you to have defective parts and not only us but any responsible repairer would do exactly what we did.

you can use the below link to leave a review for Landrover -
https://uk.trustpilot.com/review/www.landrover.com

Please let me know if there is anything I can be of assistance to you in future and I will be more than happy to help !

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月12日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月10日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月6日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年3月2日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年2月27日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年2月24日

Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.

Jonathan Thomas
Office and Customer Relation Manager

Fix Auto UK - Fix Auto Park Royal からの回答

2023年2月20日

Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.

Jonathan Thomas

Fix Auto UK - Fix Auto Park Royal からの回答

2023年2月13日

Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.

Jonathan Thomas

Fix Auto UK - Fix Auto Park Royal からの回答

2023年2月11日 に更新

Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 5 Star rating.

Jonathan Thomas