Repaired my VW Camper within the time line. Very friendly and helpful staff. My camper was immaculately clean when I picked it up and overall the service was excellent
企業が回答しました
所在地
所在地を変更Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU Penzance, Cornwall, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
These guys were really really helpful. They managed to make the price so the insurance didn’t write off my car, they came to collect my car from home and had it fixed and sorted in super quick time w... もっと見る
企業が回答しました
Total professionalism from the whole team from start to finish. Clearly experts in their field with a vast amount of knowledge and exacting standards of repair and finish. Communication throughout was... もっと見る
The company had my car for more than a week for what I perceived as a relatively minor repair. Plus I asked them to quote for a new wing mirror that wasn’t included in the job. They quoted me £800. Ho... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU, Penzance, Cornwall, 英国
- 01736 741004
4.9
優良
387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Don’t think twice, they are great!
My car got bumped and scratched down to the lacquer by a 3rd party. My insurance company sought the work of Fix Auto Penzance to repair the damage. Due to the distance from me to them, they picked my car up on a flat bed. The work they did to repair my bumper was amazing and they even touched up my bonnet for me. Unfortunately my hire car from a separate company did not arrive when it should have. When I was informed of my car being ready, they even listened to my ask for it to be dropped off first thing so I bc ours get out and use it rather than get my hire car that same day. I had no excess or fees left to pay as it was a total non-fault claim so all I needed was to sign for the completion when dropped off. The people are very polite and helpful! I would certainly use Fix Auto again. Thank you for all your help!
2025年4月30日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We are thrilled to hear about your positive experience with our team at Fix Auto Penzance. We understand the inconvenience of having your car damaged, and we appreciate you choosing us to handle the repairs.
It sounds like our team went above and beyond to ensure your satisfaction, from the meticulous repair work on your bumper to the thoughtful touch-up on your bonnet. We are also pleased to hear that our team was responsive to your needs regarding the delivery of your car, prioritizing your convenience and allowing you to get back on the road as quickly as possible.
We strive to provide exceptional customer service, and it's heartwarming to know that our team's efforts were appreciated. Thank you for your kind words and for choosing Fix Auto.
Exceptional !!
Exceptional !!! Fantastic work and customer service. A big shout out to Jordan who was faultless. Cannot recommend enough. Thank you Penzance team !
2025年4月28日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We are thrilled to hear about your positive experience! It's wonderful to know that you were impressed with our team's work and customer service. We're so glad Jordan was able to provide such a fantastic experience for you. Thank you for your kind words and for recommending us.
Great service
Great service, Jordan was super helpful. Didn’t have to wait around at drop or pick up and my car came back to me fixed and immaculately clean. Very happy
2025年4月23日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words. We're thrilled to hear you had a positive experience and that Jordan was so helpful. We strive to provide excellent service and are delighted that you were happy with the repair and the cleanliness of your car.
Friendly service and outstanding…
Friendly service and outstanding repair. Needed a little extra time due to parts shortage, but I was kept informed on progress. Happy to recommend Fix Auto Penzance.
2025年4月10日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind review. We appreciate you taking the time to share your positive experience. We're glad you found our service friendly and that the repairs were completed to your satisfaction. We understand that parts shortages can be frustrating, and we appreciate your understanding regarding the delay.
A very good job and the whole…
A very good job and the whole experience was positive.
2025年4月9日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate your kind words and are thrilled to hear you had a positive experience.
Fantastic work and staff
I had fantastic service from Fix Auto Penzance. Jordan was so helpful and patient as I couldn’t decide on the colour to have my alloys done in. Stuart was also very helpful and helped with the final decision. They were done so perfectly and my car looks so nice. Thank you!
Such lovely staff there too, everyone was so friendly and helpful.
2025年4月17日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind review. We are delighted to hear that you had a positive experience with us. We are proud of our team's commitment to providing excellent customer service and we are glad that you found our staff to be helpful and friendly. We appreciate your kind words and we look forward to serving you again in the future.
First Class
First Class - Fix Auto Penzance. Friendly, reliable and great value for money. My family used them on two occasions to repair our Ford Ranger which had front end damage and again another repair to the rear tail lift.
They were just great and had the benefit of a courtesy car both visits. If you need bodyshop repair these guys are the ones to use.....You wont be disappointed!
2025年4月17日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We appreciate you taking the time to share your feedback and we're glad to hear that you found our service to be friendly, reliable, and great value for money. We're also happy to hear that you were able to take advantage of our courtesy car service. We strive to provide our customers with the best possible service and we are delighted that you were satisfied with the repairs.
Great service thank you Jordan you made…
Great service thank you Jordan you made my Tuesday 😂
2025年4月15日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We're so glad you had a great experience! We appreciate your kind words about Jordan. We're always striving to provide excellent customer service.
Amazing service and staff
I honestly can't recommend Fix Auto highly enough! What a genuinely lovely team, so kind, professional, and dedicated. Not only did they go above and beyond with the repairs (even fixing an extra issue I hadn’t noticed, completely free of charge!), but they also gave me a lift home when I dropped off my car and offered to pick me back up once she would be ready. Truly amazing service with such a human touch. Thank you so much!!! It is my first car, and I will make sure to come back to you should it have any more issues!
2025年4月11日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We are so pleased to hear about your positive experience with our team. It sounds like they truly went above and beyond to ensure your satisfaction. We are proud to have such dedicated and caring staff who strive to provide exceptional service.
We appreciate you choosing us for your first car repairs and are thrilled that you are happy with the results. We look forward to assisting you with any future needs.
A very positive experience..great…
A very positive experience..great communication both over the phone and face to face.
The cosmetic work on the car was completed very quickly to a very high standard.
The car was then cleaned inside and out to an equal level of quality which was not expected but a great bonus to me.
I arranged to have the vehicle picked up and driven back which saved me having a hire car and this process too was impeccable.
I shall definitely be using Fix Auto again as this kind of service is hard to come by in recent times.
Thank you so much for your help and expertise.
2025年3月26日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were happy with the service you received, including the excellent communication, high-quality cosmetic work, and the unexpected but welcome cleaning. We strive to provide exceptional customer service and are delighted that you found our team to be helpful and efficient. We appreciate your kind words about our pick-up and delivery service, and we're glad that it saved you the hassle of a rental car. We look forward to assisting you with any future needs.
Fast and efficient service from the…
Fast and efficient service from the team. Communication was good, with texts and calls. Repair looks as good as new.
2025年3月27日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words! We're so glad to hear that you were happy with our service. We appreciate your feedback and are pleased you were satisfied with the repair work.
Used Fix Auto PZ many times in the…
Used Fix Auto PZ many times in the past.
Easy to get a quote and a book in date for the repair.
Excelent workmanship, repair quality.
2025年3月14日
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind review. We appreciate your continued business and are glad to hear that you have consistently had positive experiences with our services. We strive to provide our customers with a seamless and high-quality repair experience, and we are pleased that we have met your expectations.
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words and 5-star rating! We're so glad to hear you were happy with the service and follow-up. We appreciate your feedback and will share it with the team.
They made it so easy from collecting my…
They made it so easy from collecting my car from home, fixing it making sure it was done to a high standard. Cleaned the car and returned the car to my home.
Very pleased.
2025年3月11日
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were satisfied with our service, from the convenient pick-up and drop-off to the quality of the repairs. We strive to provide our customers with the best possible experience, and your feedback motivates us to continue doing so.
Great communication and friendly…
Great communication and friendly service. Repairs were undertaken to my vehicle following a collision and I was kept well informed and updated on progress. Quick service and my car looks fantastic, it was returned clean and shiny, looking like new. Thank you so much.
2025年3月17日
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind review. We're delighted to hear that you were happy with the communication, service, and repair work. We appreciate your feedback and will share it with our team. We're glad that your car looks fantastic and was returned clean and shiny. We look forward to serving you again in the future.
They were very helpful to book my car…
They were very helpful to book my car in, and also when we had to rearrange everything for another date.
2025年3月12日
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate your kind words. We strive to provide excellent customer service and are glad to hear that you found our team helpful in booking your car and accommodating your schedule change.
A good place to get your car bodywork done
On taking my car in to Fix Auto for bodywork repair, I went to the reception area where I was politely welcomed, told when the work on my car would be completed by and then given the necessary forms to sign for the loan car and to agree to the repair work.
I was given an automatic car to use, as agreed and was quickly on my way.
Three days later I had a call to let me know that the work was completed and my car was ready to collect.
The repair is excellent and the car was valleted throughout.
I would happily recommend Fix Auto to anyone.
2025年3月6日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate your kind words and are thrilled to hear about your positive experience with our services. It's wonderful to know that you were well taken care of from the moment you arrived, and that you were happy with the quality of the repair work and the valet service. We strive to provide excellent customer service and are delighted that we met your expectations.
I can’t recommend Fix Auto Penzance…
I can’t recommend Fix Auto Penzance highly enough! From start to finish, the service was impeccable. The team was professional, friendly, and clearly very knowledgeable. They kept me informed throughout the entire repair process, which made everything stress-free and seamless.
The quality of the work was outstanding—my car looks as good as new, and the attention to detail was second to none. They even went the extra mile by cleaning and polishing my car before returning it, which was a lovely touch!
The customer service was top-notch. Every staff member I interacted with was courteous and went out of their way to ensure I was happy. They handled all the paperwork with my insurer quickly and efficiently, saving me a lot of time and hassle.
If you’re looking for a reliable and trustworthy auto repair service, look no further than Fix Auto. They truly exceeded my expectations. A massive thank you to the entire team!
2025年1月9日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We're thrilled to hear about your exceptional experience at our location! It's wonderful to know that our team's professionalism, friendliness, and expertise made the repair process stress-free for you. We truly appreciate you taking the time to share such positive feedback regarding the quality of the work and the attention to detail shown. We strive to provide the best possible service, and your comments are a testament to our team's dedication.
We're particularly delighted that you noticed the extra effort made in cleaning and polishing your car. Small touches like that are important to us, and it's rewarding to know they were appreciated. Your kind words about our customer service and efficient handling of insurance paperwork mean a great deal. We value your business and are so glad we could exceed your expectations. Thank you again for your incredible review!
Excellent service from start to finish
Excellent service from start to finish, they collected my car from home, kept me updated throughout the process, dealt with my insurance and returned in pristine condition many thanks to all concerned!
2024年12月13日
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your kind words and 5-star rating. We're delighted to hear that you were happy with our service and that your car was returned in pristine condition. We appreciate your feedback.
car repair
I’ve just had my car repaired at fix auto penance due to an accident and I would just like to say what a fantastic service I got. They collected my car and delivered it back repaired fully valeted and washed.
2024年12月17日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We're delighted to hear you had such a positive experience with our service. We appreciate your kind words and will share your feedback with our team.
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