Staff are friendly and very helpful. My small repair was fitted in speedily, and an excellent job done. Previously I had a crash repair done by them and it was so good I returned for help with this... もっと見る
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Great communications throughout with useful updates along the way. Excellent, friendly and helpful customer services. Fix Auto UK Redhill did a great job with repairing my car and it now looks as goo... もっと見る
企業が回答しました
We were unsure what kind of service we would receive having had to claim via our insurers after an accident. However, Auto Redhill made the whole thing very smooth and we were very impressed with thei... もっと見る
企業が回答しました
Very helpful and friendly. Popped in the other day to ask for advice about car damage, following a very minor accident. I wanted to know if it would be necessary to claim off insurance, or if it would... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
17 Holmethorpe Avenue, RH1 2NB, Redhill, Surrey, 英国
- 01737 769777
4.8
優良
208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The fixing was neat but the car was…
The fixing was neat but the car was brought back with a scratch. I just bought the car and the accident happen which was the fault of the truck driver, I complained to your team about the scratch in my car and they lied it was there before. I have the picture there was not scratch on my car.
2025年7月22日
Fix Auto UK - Fix Auto Redhill からの回答
Many thanks for your feedback.
We’d like to clarify that your vehicle was collected by one of our professional drivers, and your original concern related to the possibility that the marks may have occurred during cleaning or while the car was in our workshop. We took this concern seriously and carried out a full review of the vehicle’s condition using our standard inspection photographs.
Our pre-repair images indicated that the marks were consistent with pre-existing wear. This was communicated to you based on our findings—not to dismiss your concerns, but to be transparent about what we observed. We want to reassure you that listening to our customers and addressing concerns respectfully and honestly is very important to us.
As a goodwill gesture, we invited you back to our workshop for a complimentary polish, which we were pleased you accepted. We hope this helped improve the appearance of the affected area.
Considering your feedback, we’ve since taken steps to further enhance our inspection and documentation process by introducing polarizing light filters. These provide improved visibility of fine surface marks, ensuring we can capture and communicate this level of detail even more clearly in future.
We genuinely value your feedback and appreciate the opportunity to review and improve our service. If there’s anything further, you’d like to discuss, please don’t hesitate to get in touch with us directly.
Had to have a small repair to a door on…
Had to have a small repair to a door on my car first class job and car was returned to me perfect condition and cleaned inside and out
The reception staff are amazing very professional and friendly
I cannot praise this place any more
Thank you
2025年5月26日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you so much for your kind words! We're delighted to hear that you were pleased with the repair and the condition of your car when it was returned. Our team, especially at reception, will be thrilled to know they made a positive impression. Thank you again for taking the time to share your experience!
Brilliant Service!
Brilliant service from start to finish. Super friendly and efficient phone calls from a really helpful team. Car fixed quickly and returned in A1 condition. Highly recommended! Thank you.
2025年5月22日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thanks so much for the great review! We're really glad you had a smooth experience and that the team was able to help out quickly and efficiently. We really appreciate the recommendation – it means a lot.
Dealt with my repair with consummate…
Dealt with my repair with consummate efficiency. Very accommodating, kind and patient I can’t be more grateful for how much assistance they provided me. Thank you.
2025年5月22日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you so much for your kind words! We're really happy we could help and that you felt supported throughout the process. It means a lot to hear that our team made a difference – being accommodating and patient is exactly what we aim for. Thanks again for taking the time to leave a review!
Fix Auto UK - Fix Auto Redhill からの回答
Thanks a lot! We're so glad you were happy with the service – that’s exactly what we aim for. Hope to see you again if you ever need us!
A friendly helpful team who completed…
A friendly helpful team who completed the repairs to my car in a throughly professional way.
2025年4月14日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Hello Janice, Thanks for your review, we are so glad we could help. Fix Auto Redhill
Excellent work on my car
Excellent work on my car, very professional company, the staff were really friendly and courteous. Would used again, although I hope I don't have to 😊
2025年3月21日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Lyn ,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you were pleased with our work and found our staff friendly and courteous.
Fix Auto UK
Great Service, Quality Work
Fix Auto got off to a good start by actually giving me a quote, which 4 other companies either didn’t want to, or couldn’t be bothered to!
The reception team were all very polite and super helpful. After taking a look at what needed doing, the work was booked in at my convenience. The repairs took 2 days, as quoted, and the work was completed to a fabulous standard. I even got a headlight polish at no extra cost, as it was noticed one headlight was fogged up and needed attention. The car was returned to me immaculate and the work completed at a great price. Andy and his team are lovely to deal with and I would definitely return for any future bodywork requirements. Excellent customer service all round.
2025年3月11日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you so much for your wonderful feedback! We're delighted to hear that our team provided you with a smooth and hassle-free experience from start to finish. We always strive to go the extra mile, if you ever need us again, we’ll be more than happy to help. Safe travels! Fix Auto Redhill
Hassle free and excellent customer…
Hassle free and excellent customer service!
Had my car front fixed at the Redhill branch, brought it back good as new. Big thanks to Dee (hope that's how it's spelled) for both bringing my car to get fixed and back, also for being freindly the whole way through.
2025年3月12日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your lovely review, Dee will be delighted to hear your kind words, if you ever need anything in the future, we're always happy to help. Drive safe and take care! Fix Auto Redhill
The finished quality outstanding.
The finished quality of the repair was stunning. We were kept informed by real people throughout the process and whilst there was a delay due to a broken replacement bracket they pulled out the stops to get our car back as soon as possible.
2025年3月10日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your feedback, We truly appreciate you taking the time to share your experience. Our team is dedicated to providing excellent service, and it’s great to hear that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out—we’d be happy to help!
Amazing service and support
Excellent service, phone calls from real people not chatbots. Messages left, follow up WhatsApps and emails. Friendly helpful people from customer service to workshop and recovery driver. All helpful and informative, a breath of fresh air in a world of all apps and no real people.
To cap it off, they fixed and cleaned my car quickly and did a great job.
2025年3月7日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Wow, thank you for such a fantastic review! We're so happy to hear that you appreciated the personal touch—real people, real service, and real care are what we strive for. we will pass your message on to the rest of the team :)
It’s great to know our team kept you informed and made the whole process smooth from start to finish. And of course, we’re thrilled that you’re happy with the work on your car.
We truly appreciate your support, and if you ever need us again, we’re always here to help! Many thanks Fix Auto Redhill
The work done appears to be 1st class
The work done appears to be 1st class. I cannot comment about under the bonnet but all sounds good when the car is being driven. The matching paintworks is excellent.
All the staff and the communication was also excellent.
The only comment I would make is that not having a handbook in the courtesy car made driving and care difficult. I suggested they make a refundable chare in case it is not returned.
2025年2月25日
Fix Auto UK - Fix Auto Redhill からの回答
We’re so glad to hear you’re happy with the quality of our work, and it’s great to know that our team’s communication and service stood out to you.
We really appreciate your feedback about the handbook in the courtesy car. That’s a great idea! A refundable charge or even a digital version could be a good solution—we’ll definitely look into it.
Thanks again for your support, and if you ever need anything, just let us know! Fix Auto Redhill
Fantastic work and service
Just picked up my car after minor repairs carried out by fix auto Redhill. The work is impeccable, the handling of the booking was excellent and they gave me an electric courtesy car which was clean and economical. Highly recommend using them.
2025年2月20日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your fantastic review, we're delighted to hear that you were happy with the repairs and our service. It’s great to know that the booking process was smooth and that you enjoyed the electric courtesy car.
We truly appreciate your recommendation and your kind words about our team’s workmanship. If you ever need anything in the future, don’t hesitate to get in touch.
Safe travels, and thanks again for choosing Fix Auto Redhill!
Good communication and amazing workmanship
My insurance company used Auto Fix to mend my car after it had been hit.
Autofix Redhill were amazing came and collected my car within a day leaving me with a curtesy car. Communication was very good and answered all my queries.
Within 2 weeks my car was delivered back to me. The work was done to a very high standard. The car had been cleaned inside and out and was gleaming.
Would definately use again and would recommend this company to friends and family.
2025年1月22日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you so much for sharing your experience with us! We're thrilled to hear that you were happy with the service, from the quick collection to the high-quality repairs and the extra attention to detail. It’s fantastic to know that our communication and care made a difference during the process. Your recommendation means a lot to us, and we would love to help you or your friends and family anytime in the future. Fix Auto Redhill
Excellent service and a very…
Excellent service and a very professional job carried out
2025年1月31日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your feedback! It’s wonderful to hear that you were happy with our service and the quality of our work. Your support means a lot, and we look forward to assisting you again in the future :)
Best repair to my car by professionals from start to finish
I damaged the left rear passenger door of my Toyota chr and Kevin was so helpful suggesting different options and prices. After 5 days with Fix auto I picked up my car and it looked like new! I was so happy with the professionalism of Kevin and both the lovely girls on reception, who were professional, friendly and followed up all my queries. Would recommend them unconditionally.
2025年1月13日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you so much for your kind words! It’s great to hear that Kevin and our reception team were able to help and make the process easy for you. We’re thrilled that you’re happy with the results. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again! Fix Auto Redhill
They were on insurance side and didn’t…
They were on insurance side and didn’t fix 1/2 of the damages claiming them non accident related
2025年1月20日
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for sharing your feedback. We apologise if you felt that we did not initially meet your expectations. Our goal is always to provide thorough and fair assessments while adhering to insurance guidelines.
Please know that we work closely with insurance companies to ensure that claims are processed accurately, but we also advocate for our customers when there is a discrepancy.
We are glad you came back in, and we have addressed the items covered under your claim. If you have any further concerns or questions, please do not hesitate to reach out. Your satisfaction is important to us, and we are here to help ensure everything is resolved to your satisfaction.
Thank you for allowing us the opportunity to assist you further. Fix Auto Redhill
Good work done on my car
2025年1月9日
Fix Auto UK - Fix Auto Redhill からの回答
Thank you! We’re glad you’re happy with the work on your car. Let us know if you ever need anything else. Safe travels! 🚗 Fix Auto Redhill
What a great company
What a great company. There aren't many left ! Easy and very pleasant to speak to. Deal with problems quickly and efficiently with no fuss.
I was a bit apprehensive that they were chosen by my insurer, but I couldn't be more impressed with their service
2024年12月23日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your kind words! We’re so glad to hear that we were able to make the process smooth and hassle-free for you. It’s great to know we exceeded your expectations, and we truly appreciate your trust. If there’s anything else we can do, don’t hesitate to reach out! Fix Auto Redhill
Very helpful and friendly
Very helpful and friendly. Popped in the other day to ask for advice about car damage, following a very minor accident. I wanted to know if it would be necessary to claim off insurance, or if it would be a fairly cheap repair. The man set about re-clipping my bumper back and then got a polisher out and polished the scuffs etc. The result was quite amazing. Yes, as he said, to do the proper repair it would need a new wing panel, but as a stopgap it’s good - and he charged me nothing for his trouble! Definitely recommend Fix Auto
2024年12月18日
自発的なレビュー
Fix Auto UK - Fix Auto Redhill からの回答
Thank you for your kind words! We’re so glad we could help and provide a quick solution. Your recommendation means a lot to us! Fix Auto Redhill
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