Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... もっと見る
企業が回答しました
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... もっと見る
企業が回答しました
The work was quick and well done. Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual. However I'm very pleased with... もっと見る
企業が回答しました
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
当該企業による記述

Main Road, Chattenden, ME3 8LL, Rochester, Kent, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair progress, when car was fixed they contacted me and organised drop off. Car was repaired to high standard.

Fix Auto UK - Fix Auto Rochester からの回答
Very Pleased so far with the results. Got a call to say that they were coming to pick up my vehicle for repairs and the same on return. staff in and out of the office very courteous.

Fix Auto UK - Fix Auto Rochester からの回答
The repair was good,but the length of time it took was too long

Fix Auto UK - Fix Auto Rochester からの回答

Fix Auto UK - Fix Auto Rochester からの回答
Very helpful staff a professional job would not hesitate to recommend

Fix Auto UK - Fix Auto Rochester からの回答
The work was quick and well done.
Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual.
However I'm very pleased with the service

Fix Auto UK - Fix Auto Rochester からの回答
Excellent service and great customer service. Really friendly and helpful.

Fix Auto UK - Fix Auto Rochester からの回答
Great home pick-up and delivery service. Totally on point. Small stone chip like chip on repaired bumper but trust me that doesn't make a difference to my review. Everyone was great to deal with. Perfect customer service.

Fix Auto UK - Fix Auto Rochester からの回答
Super easy from start to finish with no inconvenience to me at all.

Fix Auto UK - Fix Auto Rochester からの回答
Extremely poor service. My insurance company sent my car to them for bodywork repairs, but it was returned with a damaged internal screen. I’ve since been quoted £6,000 by the manufacturer for a replacement. They refused to accept responsibility for the damage, leaving me out of pocket.
While the original repair work and communication were good, the overall experience has been overshadowed by this issue. I’m now facing a larger bill than the initial repair, which is completely unacceptable. I would strongly advise against using this company.

Fix Auto UK - Fix Auto Rochester からの回答
The repair is of an excellent standard and the updates were very good. Thank you. I would with no hesitation recommend Fix Auto to anyone for there repair.

Fix Auto UK - Fix Auto Rochester からの回答
Very professional, handy delivery service and thank you for cleaning my car as well!

Fix Auto UK - Fix Auto Rochester からの回答

Fix Auto UK - Fix Auto Rochester からの回答
Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.

Fix Auto UK - Fix Auto Rochester からの回答
I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.
The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.
As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.
The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.
Major Security Concern: Tracker Deactivation
The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.
I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.
I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.
Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.
It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.

Fix Auto UK - Fix Auto Rochester からの回答

Fix Auto UK - Fix Auto Rochester からの回答
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress free. Never was I left wondering what was going on with my car as I was always kept informed and up to date. A special thank you to mark, the driver and Stewart the mechanic who really made me feel like my car was in the right hands.

Fix Auto UK - Fix Auto Rochester からの回答

Fix Auto UK - Fix Auto Rochester からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。