Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... もっと見る
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Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... もっと見る
企業が回答しました
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the tim... もっと見る
企業が回答しました
I am delighted with the service Fix Auto have provided. All the team members I have dealt with have been very professional, in particular Lorna the customer service manager who’s communication was s... もっと見る
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企業情報
Fix Auto UK - Fix Auto Weston-super-Mare について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Aisecome Way, Weston-super-Mare, BS22 8NA, Weston-super-Mare, Somerset, 英国
- 01934 410110
4.9
優良
1037件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Top work from the team
Top work from the team - well communicated by all and a very smooth process
2026年7月20日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for your wonderful review! We are so pleased to hear that you experienced such clear communication and a very smooth process with our team.
Great experience with Fix Auto in Weston
Really pleased with the repair on my car. Lovely friendly staff and lots of updates throughout the process. Highly recommended.
2026年7月1日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We are so pleased to hear you were happy with the repair and found our staff friendly and helpful. Thank you for your kind words and recommendation!
Customer service with good job
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was upset on my way . I didn't get the name of the assessor on the day, but he was knowledgeable and helpful too.they priotice job to suit your schedule.I would highly recommend fix auto Weston super mare and their services.
2026年7月17日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We are absolutely delighted to hear about your excellent experience with our team! It's wonderful to know that our communication kept you informed throughout the process. We're especially pleased that our reception staff was courteous and polite, and that our assessor was knowledgeable and helpful. Thank you for recommending our services!
Excellent!!!
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn't get the name of the assessor on the day, but he was knowledgeable and helpful too. I would highly recommend fix auto Weston super mare and their services. Now I know why they have a 4.9 star trustpilot review.
2026年7月17日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for your fantastic review! We're so pleased to hear that our team provided excellent communication and kept you informed throughout the process. It's wonderful to know that our reception staff were courteous and helpful, and that our assessor was knowledgeable. We truly appreciate your recommendation!
Fantastic service & communication
Fantastic service & communication, very happy with the repair to our car. Special thanks to Dee & Lorna on reception.
2026年7月14日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We truly appreciate you taking the time to share your positive experience! We're delighted to hear you were happy with our service and the repair to your car. We'll be sure to pass on your special thanks to our reception team.
Excellent in all respects
2026年7月16日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're so glad you enjoyed your experience with us! Thank you for taking the time to leave a review.
I am delighted with the service Fix…
I am delighted with the service Fix Auto have provided. All the team members I have dealt with have been very professional, in particular Lorna the customer service manager who’s communication was spot on at all times. Richard who is one of the vehicle damage assessors also provided excellent communication and advice which actually saved me money ! The rear door of my car was damaged and rather than me having to pay for a brand new door, Richard suggested getting a second hand door from eBay and he would then be able to spray it to match the existing colour of my car and then fit the door which is a perfect match.
I collected the car today and I am very happy with work that has been carried out and well within the timeframe I was given.
Unfortunately Lorna was not working so I was unable to thank her personally but I did mange to thank Richard. First Class Service from start to finish.
2026年7月16日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided such professional and helpful service, especially with the creative solution for your car door. We're glad we could exceed your expectations and deliver your car within the given timeframe. Thank you for your kind words. We truly appreciate your feedback.
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for taking the time to leave a review!
5 star service
I was very happy with Fix Auto Weston super Mare who kept me up to date without having to ask. The staff were friendly, professional and helpful. Thanks especially to Dee and Lorna and the lovely men that picked my car up. My badly damaged car is now pristine. Thank you!
2026年7月14日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're absolutely delighted to hear about your positive experience! It's wonderful that our team kept you informed and that you found our staff friendly, professional, and helpful. We're so pleased your car is now pristine. Thank you for your kind words!
Such a hassle free experience
Such a hassle free experience. Can not rate this garage enough. The receptionist went above and beyond. 10/10
2026年7月6日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're so happy to hear you had such a positive and hassle free experience with us. We truly appreciate your kind words about our team!
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear that we kept you informed throughout your experience. We appreciate your positive feedback.
Excellent service from start to finish
Excellent service from start to finish. Including Dee and Lorna.
2026年7月10日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We are so glad to hear you received excellent service throughout your experience. Your kind words mean a lot to us. Thank you!
Great and friendly expedient service…
Great and friendly expedient service Dee and Lorna were so very helpful, a credit to your team.
2026年7月9日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for taking the time to share your wonderful feedback! We are so pleased to hear that you experienced such great and friendly service, and that our team members were so helpful. We truly appreciate your kind words.
Lorraine has been helpful and delighted…
Lorraine has been helpful and delighted to see me. Very good service
2026年7月9日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for taking the time to leave us this wonderful review! We are so pleased to hear you had such a positive experience and that our team provided very good service.
Good communication throughout the…
Good communication throughout the process. Excellent quality work and finish, on the repair job
2026年7月1日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We truly appreciate you taking the time to leave us a review! We are so pleased to hear that you experienced good communication and excellent quality work on your repair. Thank you!
My car was fixed to a high standard
My car was fixed to a high standard. I was dealing with Dee who kept me updated through every step of the process she was brilliant. I was given a Seat Ibiza while my car was being repaired and that was clean and nice to drive. Overall very happy.
2026年7月7日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're so pleased to hear your car was fixed to a high standard and that you were kept updated throughout the process. It's wonderful that the temporary car was clean and nice to drive. Thank you for your kind words!
Without my car for 3 1/2 months
Without my car for 3 1/2 months. Parts took 2 months to arrive but they did arrive on 28th May according to Fix. My car was returned on 7th July - 6 weeks after the parts arrived. Communication was terrible - I received the identical automated message telling me the car was about to go into the paint shop 3 weeks in a row. The loan car I was given was so small, cheap and nasty I wouldn't have let my children use it as a '1st car'.
2026年7月7日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating it was to be without your vehicle for an extended period.
Unfortunately, the repair was significantly delayed due to parts being on national backorder, with no stock available in the UK. Whilst some parts began arriving between March and June, the final part required to complete the repair did not arrive until 10th June. Once the final parts had arrived, your vehicle progressed through our paint and panel departments to complete the remaining repair work. Regrettably, this was outside of our control and prevented us from progressing the repair any sooner.
We also apologise for any frustration caused by the automated updates. These notifications are generated based on the repair status within our management system. As parts arrived at different stages throughout the repair, the job status progressed accordingly, however additional parts still required painting and preparation as they arrived, which understandably may have made the updates appear repetitive.
With regard to the courtesy vehicle, you were provided with a 74 plate Citroën C3 for the full duration of the repair. Your insurer's entitlement was for a Class A vehicle, so the vehicle supplied exceeded this requirement. We continued to provide this vehicle throughout the parts delay, despite your repair being unable to progress, to ensure you remained mobile during this period.
In addition to completing the repairs, we also arranged and carried out your vehicle's MOT before returning it to you, collecting and returning the vehicle on your behalf. Throughout the repair process, updates were provided, some directly from the workshop manager, whenever further information became available.
We fully appreciate that being without your vehicle for such a long period was frustrating.
Whilst the delays were due to ongoing parts supply issues beyond our control, we recognise that this does not lessen the impact on you as our customer. We value all feedback and use it to improve our service. If you would like to discuss your experience further, please do not hesitate to contact us on 01934 410 110
They were great communicators
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the time the car was in, and Dee and Lorna were so helpful in getting the courtesy car collected in time, working around our commitments to do so. Great experience of this firm.
2026年7月2日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're so pleased to hear about your positive experience with our communication and the reasonable quote for the bodywork. It's wonderful that we kept you updated and that our team was helpful with the courtesy car. Thank you!
Lorna put our car as urgent repair
Lorna put our car as urgent repair. Was back within a week. Car was cleaned.
She was always willing to help and welcoming.
Would recommend
2026年7月6日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're so happy to hear that your car was repaired quickly and returned to you in excellent condition. It's wonderful to know that our team was welcoming and helpful throughout the process. We truly appreciate your recommendation!
Great service from start to finish
Great service from start to finish, really friendly staff.
2026年6月11日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for your wonderful review! We are so pleased to hear that you experienced great service and found our staff to be friendly throughout.
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