Flabelus レビュー 368

la guía de tallas no es tan buena y me tocó cambiar a una más grande. sin embargo, la cuestión se llevó muy bien en cargo del servicio cliente lo cual hizo mi experiencia muy agradable. Además me enviaron las nuevas flabelus a los dos días de solicitar el cambio.

The service team was always attentive and solved my shoes return properly.

Lately, I've ordered 3 times for the whole family. Very good quality. Accurate on delivery.

Estic encantada, son molt comodes i boniques. Ja tinc dos parells i segur que repeteixo!

Terrible company. I ordered a pair of shoes that took a month to arrive and I kept being told they would arrive the next few days, but never did. Eventually they did arrive, but by this point all communication from Flabelus customer support went quiet. When I put through a refund request they had the audacity to take £50 off what I had paid and charge me for shipping back, despite waiting a month for my order. Truly awful company, avoid!

I love all my x4 different Flabelus shoes. They make an outfit unique....& are so comfortable.
They are so much better than than the opposition shoes that sell similar.
I have generally been lucky to buy them overseas & I would have more but the shipping costs to Australia are a lot!
This is my suggestion....lower the shipping cost!
I have had excellent help from customer service when needed & the staff in the stores esp in Draycott Ave Chelsea are fabulous!
So 4/5 ...almost perfect!

Super comfortable shoes that feel like sneakers, but are look super elegant and trendy. Must have for any travellers.

A colleague came back from Spain wearing Flabelus and I had to have them! Bought my 1st pair in Paris and now know my size. Can’t wait til I am in Spain this May!!

I have received a wrong item and it has been a bit difficult to receive a feedback to my requests, but a few days later I have received the right item in perfect conditions. Everything has been solved quickly.

Customer attention is incredible. They responded within a seconds and were very understandable about the situation. 5/5

They're truly beautiful shoes! The shoes are very well made, stylish and comfortable, I had no issues with shipping or packaging. Their sales are very generous too which can't be said for many brands <3 I only wish they would fix their sizes to go up one. I am a UK5 and bought a UK6 which fit me perfectly. I'd advise everyone to size up at least once!

Shoes are great. I wish I didn’t have to pay for shipping a size exchange

My favorite shoes! I have tried various brands but you are by far the best! There are very comfortable and very well made… Bravo 👏

I am still waiting for my shoes which I asked for Exchange for a bigger size. Please inform me, what keeps you from Sendung them. It works so much better in other online Shops.

I don’t have my new product yet… so unsure. But the return process was not pleasant so far. also the site says to go down if between sizes which I did and then it was too small.

Horroroso, devolví unos zapatos y todavía me los están reclamando

The most wonderful, comfortable shoes ever! Bought three pairs and had to return one for a larger size. The service was exceptional! So easy and fast. Once the order was placed the shoes arrived from Spain in just a few days…..cannot think of anything for you to improve on…..100% satisfied customer here!!

I’m very disappointed with my last two pairs. I own seven pairs of Flabelus and the last two pairs I purchased were quite tight. The soles are definitely smaller and there are visible traces of glue. The quality is not as good as it used to be.

The sizing was really off. Shipping is expensive. I had to send my shoes back because of it, went a size up and they still did not fit. I never have to do that. I incurred over a 100.00 in shipping charges to try to find the right size. They would not help cover the return due to sizing. I will not shop there again.

This isn’t my first time ordering shoes from your site, but every single time the shoes arrive faulty. I initially assumed it was a rare issue, but at this point it’s clear there’s a consistent quality control problem with online orders.

It’s especially frustrating because I genuinely like the brand and have had good experiences buying in-store. However, every online order has resulted in a partial or full return due to defects.

This latest experience has completely eroded my trust in the brand. I no longer feel confident that the quality will meet basic standards if I order again.

It’s a real shame - good products in theory, but clearly poor quality checks before distribution.