Flapbanken レビュー 

Echt top geregeld allemaal. Kon gewoon een latere datum inplannen en het is netjes geleverd.

Great couch! Good quality fast delivery and super comfortable

Fantastisch zalige oplossing voor kleine ruimtes! Levering op tijd en vriendelijke chauffeur. Kleur is ook TOP

Beste service die je je kan wensen. Denken heel goed mee en heel vriendelijk. Aanrader!

Goede zetel, absoluut z'n geld waard!

De levering verliep in verschillende delen, maar alles werd wel vlot bezorgd. Het installeren duurde enkele minuten en we konden genieten van onze bank. De kleur konden we via de website goed inschatten. De hoezen hebben we nog niet gewassen, maar kunnen wel worden af genomen, wat een voordeel is met kinderen. Onze eerste indruk is positief.

Shopping at Flapbanken is a mixed experience. There was quite a long delivery time. We were aware of that when ordering, and the delivery did happen within the indicated time frame, so we have no complaints on that side.

Finally arrived and unpacked, the couch is also very comfortable for both sitting and lying. Easily assembled and easily placed/relocated. No complaints on that area either.

Our only disappointment is the color. When ordering, we went for the Blush Pink Lego Bank. We chose that color because the others were really too pink. When first unpacked, we noticed that the color was a bit more "deep" than expected, but we initially attributed that to the lighting (evening). In the daylight of the next day, however, it was obvious that the Blush Pink matched the Gedroogde Pink in the pictures on the website. Upon inquiry, we were provided with a comparative picture of the fabrics on the two, that just confirmed it.

This is a good product, but the colors on the webshop does not match the product. And the color was very important for choosing Flapbanken in the first place.

We zijn erg blij met de bank. Hij is groot, knus en comfortabel en komt overeen met de foto's op de website. We hadden wel wat problemen met de betaling omdat we niet rechtstreeks via onze online bank konden betalen.

Het schuim en de bekleding van de LEGO-bank zijn echt van hoge kwaliteit. We wonen in Amsterdam en de pakketten passen goed in de lift.

Zowel de zitdiepte als de hoogte zijn precies goed. Je merkt dat er zorgvuldig is nagedacht over het ontwerp.

Three months ago I received my sofa in the wrong color. Before it was shipped, I even sent a photo and the color sample number via the app to confirm they would send the correct color. I was assured it would be correct, but it wasn’t.
At first they responded quickly and promised new covers (or a dsicount), but after three months nothing has been sent and now they ignore my messages completely. Total radio silence.
This level of service is honestly unacceptable. I also think the sofa is overpriced compared to the quality you get. I’m extremely frustrated and regret not spending a bit more for the original OHMU design.
I would not recommend doing business with them!

Why I'll never buy here again (part 2).
After receiving the not really free samples, Flapbanken asked why I hadn't purchased a flapbank yet. Having the previous experience freshly in my mind, I didn’t want to pay more than the price seen on their website. I was guaranteed that any additional costs (import, customs, delivery etc.) would not be anything I had to worry about, they would cover it all. So, I purchased. And here begins the misery.

Customs kept my package for over 2 months because I had to prove its worth. I had to sort this all out myself with import documents I did not have.
My experience with FedEx was also horrible. Called with them many times, they randomly deliver half of the packages, then the other half they lost for a few weeks and finally they deliver it in front of my building. Both packages came in damaged and with 2 of the 4 cushions never delivered. When I asked them how they were going to make up for this damaged, incomplete couch, I got replied with "it is still functional".

On top of that I received an invoice from FedEx, demanding me to pay €438 for the import and storage costs at customs for so long. I fastforwarded this invoice to Flapbanken, reminding them of their own promise that no additional costs would be mine to pay. They said they’d take care of it and then they didn't. I received two more urgent invoices of FedEx because the invoice was still not being paid for. Contacted Flapbanken for weeks on all their platforms - e-mail, whatsapp, social media. They read my messages but months later still not a word back from them.

Now, months later they did reach out. To bribe me so I would take this review offline.

Edit: I never ordered a LEGO bank (I order an open corner flapbank), nor do I have or ever had two units in my possession. Despite the initial delay, no proactive actions were undertaken at all.
I had to promise to take this review offline in order to get my FedEx costs back.
The sofa I did receive was damaged and incomplete - to which this team responded that it is still functional.
For this inconvenience I did pursue a partial refund, which I was promised to get once I took my reviews offline. In the end Flapbanken paid for the FedEx invoice, which was never mine to pay + a partial refund. Final settlement: I still paid 55% of the total price, not 20% like they claim. And no, I do not have a spare LEGO bank. Maybe confused me with other clients that are not happy with your services.

Goede ervaring met Flapbanken. Pakket is netjes aangekomen en de kwaliteit is super. Ook de communicatie via WhatsApp verliep snel en soepel.

Ik had de Lego Bank Open Hoek in terracota kleur besteld. Aanrader qua kwaliteit en de kleur is zoals verwacht!

Communicatie was duidelijk genoeg. De levering binnen twee weken was prima, maar niet bijzonder indrukwekkend.

Het kussen is stevig en ziet er modern uit, maar de levering was gemiddeld, niet echt sneller dan verwacht.

De kleur van de LEGO bank past goed bij onze woonkamer, maar de afwerking had iets netter gekund.

We vonden het fijn dat de bank zo makkelijk schoon te maken is Dat is met kinderen echt nodig.

We krijgen veel complimenten van vrienden. De LEGO bank ziet er stijlvol uit zit minstens zo goed als hij eruitziet

Bank is echt prachtig en kwaliteit is echt goed.
Levering was echt super slecht met FedEx.
Ze komen 4 keer bezorgen zonder enige melding dus dan is er natuurlijk ook niemand thuis voor ontvangst.
5de keer was ik toevallig aanwezig.
Super aardige man en die vond het raar dat het al 9 dagen over de bezorgtijd heen was.
De pakketten zagen eruit als of de ratten eraan gevreten hadden en 1 pakket was open gesneden door de douane.
Uitgepakt zat er een grote zwarte veeg op de bekleding en was 1 stalen rek beschadigd verboden en geroest.
Ben gaan app-en met flapbanken en dat ging in het begin heel goed en er zouden 19 sept nieuwe onderdelen opgestuurd worden maar tot op heden nog steeds niets ontvangen en er wordt ook niet meer gereageerd op mail en app contact.
Blijf het steeds proberen maar tot op heden nog steeds.
Hoop dat ze nog gaan reageren want het product is prima maar de communicatie is echt waardeloos.

We krijgen veel complimenten van vrienden. De LEGO bank ziet er stijlvol uit en zit minstens zo goed als hij eruitziet.