Fleetwood Car Centre レビュー 

Fleetwood Car Centre からの回答

2024年4月26日

Hello Lee. I would appreciate a phone call if you can please so that we can discuss your review. Please call me on 01253 770073. I cant quite understand a lot of what you are saying and the bits that I can understand are not a correct. I would like to point out that in the event of an issue with anything we sell we absolutely address it and do not ignore people. We try our best to reply to all reviews good or bad/fair or unfair, which is evident when you scroll back through any previous ones.

Please note, we can not give a final valuation on a part exchange until we have seen it and we can not take a car off sale until a holding deposit has been paid. In your instance, neither had occurred. We apologise that you were unlucky and missed out on the car you were looking at and I am sorry you feel you can never come back here again. Based on the above I do not feel leaving us a 1 star review is fair. Even more so considering the fact that you have never bought a car from us previously to experience our aftersales care.
Happy to continue this chat over the phone should you wish to discuss further. Would be more than happy to try and repair the relationship and turn this around.
Kind regards, David Evans.

Fleetwood Car Centre からの回答

2024年9月13日

Thanks for your review Lee. We look forward to seeing you again in the future.

Fleetwood Car Centre からの回答

2024年4月26日

Hi Lynne. The Autotrader reserve function is something which is operated by them and we have no control whatsoever on the time frame involved in issuing a refund back. This is a new feature which they have recently implemented with a handful of dealers. I will bring this up with our account manager and give them the feedback that you have experienced. As Autotrader have no control over our website stock feed, they are unable to take the car off sale on our website. They can only place the reservation on the car on the Autotrader website alone. We do have control over the stock feed we send to Autotrader, so if we have received a reservation via our website it removes the car from this feed. It is unfortunate that this cant work the other way around. Like I say, this is a new feature they are trialling so I will pass on these issues to them. Apologies that you missed out on the car you wanted. We hope to have something for you in the future.
Kind regards, David.

Fleetwood Car Centre からの回答

2024年9月13日

Thanks for your review Gavin. We look forward to seeing you again in the future.

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2024年2月8日

Thanks so much for your review and 5 star rating Peter! We really appreciate your recommendation.

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2024年2月8日

Thank you so much for your business and your review. Great to hear you are happy with your new car! We look forward to seeing you again in the future!

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2024年2月8日

Thank you for your 5 star rating and your recommendation. We really appreciate your business!

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2024年2月8日

Thanks for your review Rebecca! Great to hear you love your new car!

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2024年2月8日

Thank you so much for your repeat business and your recommendation. It really does mean a lot to us. We look forward to seeing you again in the future!

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2024年2月8日

Great to hear we could take the stress out of the buying of your new car. Thank you for your review!

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2024年2月8日

Thank you for your review! Great to hear Patrick looked after you well! We hope to see you again in the future

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2024年2月8日

Thanks for your review Jane! Great to hear we sorted out your issue for you. We hope to see you again in the future

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2023年11月7日

Thanks for your 5 star review and recommendation! Great to hear we were able to help out!

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2023年11月6日

Thanks for your 5 star rating. We look forward to seeing you again in the future!

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2023年11月6日

Thanks so much for sharing your experience on here and giving us your recommendation. Great to read that we made your trip up north for your new car worthwhile.

Fleetwood Car Centre からの回答

2023年11月6日

Hi Amelie. Great to read you are happy with the car and service you received from us. Thank you for taking the time to leave us your 5 star review!

Fleetwood Car Centre からの回答

2023年11月6日

Thank you for your 5 star review and recommendation! Great to hear you enjoyed your experience with us.

Fleetwood Car Centre からの回答

2023年10月31日

Hi Paul. Thanks for taking the time to leave us your feedback. I will pass this on to Ernie. It does not sound like the usual level of service that Ernie provides. He has worked for us for many years and has a lot of repeat customers so I will see what occurred that day. I would like to hear what he has to say about the encounter between you both.

I would like to address your points raised which may help give you some insight for when buying elsewhere in the future.

When we value a part exchange, we look at a variety of data including CAP, book value, retail ratings, future retail values and We Buy Any Car. Looking at We Buy Any Car is not ridiculous as it gives us an idea of current market sentiment in the trade. WBAC are owned by British Car Auctions, and it goes without saying that they have access to used car data for thousands of cars which go through their auctions every week. So seeing where they think the car is currently sat is useful knowledge as they are seeing how much they are making at auction. We also do look at the figure Autotrader quote to customers and we then see how that sits with the rest of the data we have access to. We can then make our decision on what we want to give for your car.

I also note your comment about you feeling our car was over priced. I am interested to know why you enquired on it in the first place if this is what you thought. I know for a fact that none of our cars are over priced as our prices are checked daily therefore I know that all of our stock is very competitive. We would not get the leads in the first place if we were over priced. As shown by the fact that you were interested enough to come and test drive. I have looked into the car you drove and according to Autotrader's retail values, it is currently ranked number 2 in the whole country in terms of value. To be exact, they are currently saying it is priced £931 below their recommended retail figure. The only ones which are cheaper have done a lot more miles than our car. I can not see a single car on Autotrader which makes our car look over priced.

As well as offering our cars at a low price, we do not charge any admin fees, which is something you may come across at other dealerships. We do not charge these fees as we like to keep things nice and simple for our customers. So keep an eye out for that when you are looking elsewhere Paul.

And finally, the prices we give for part exchanges are always fair and represent current market value. However, you have the choice to try and sell your car elsewhere if you disagree with our valuation and then come to us with no part exchange. You are obviously entitled to your opinion on what you think your car is worth. If we do not agree then that is just unfortunate. There is no need to make it personal and come out with statements on the internet about us which are not true.

In future, I would suggest before taking to your computer to attempt harm on our business, you do a bit more homework on the subject and the market.

I am more than happy to chat with you about this in person if you would like to discuss any of it further. Please call in to the showroom or contact me on 01253 770073.
Kind regards, David Evans