Flexport レビュー 152

Flexport's platform is probably the best in the industry and makes the whole process easier providing great visibility. In addition, our account rep is always available in case we need additional support.

Definietly a great partner to support our growth.

1) The team members are very competent, helpful and courteous.
2. The Flexport webpage for partners is very easy to navigate & comprehensive. It accommodates right from request for quote (RFQ) and we can track until consignment delivery.
3. It also accommodates complete history of all our shipments till date.

Further to the above points, while we were looking for logistics partners for shipping to Ukraine during the war period, most of the logistics companies were not ready to take-up such services, whereas Flexport came forward & successfully handled & still supporting us in the crucial needy hours.
Hence definitely I would recommend Flexport for any of such logistics requirements.

We have been working with Flexport Germany for almost 9 months and the portal is just great and user friendly. Our contact person is also very reliable and always gives the best to help us. Recently we had some questions regarding the customs and HS code and the Flexport Broker team give us a very good and professional support.

One small downside is that Flexport's ocean freight rate is not the best deal on the market, and it would be nice if the rate was still in a competitive price range and the price gap could be narrowed.

Flexport will be a game changer for any small to mid size business. The days of shopping around quotes from various freight forwarders are over. With your personalized Dashboard and dedicated team- you will have full visibility and transparency from Quote request to delivery to Invoicing. Flexport Simplifies the entire process. No need to micromanage every step. Flexcap also is a game changer for any small to medium size business who struggles with cash flow timing. Give Flexport a call today. Your customers will thank you.

I have been "partner" with Flexport for 3 years, since 2020 the good year to 2021/22 the "shipment crisis". 3 years honestly was not a long timeframe, but with the shipment crisis, 3 years have become a decay of great experiences with good and bad memories with forwarders and carriers.
With Flexport team during shipment crisis, most are good experiences, as your team know well what we are our priorities and needs. We did see real work done and changes happened in Flexport, your team is able to make things happen instead of just talk and check without outcomes like other forwarders' did.
We could see and enjoy the great works your team has made with our account. Your QBR presentation was amazed us and this is a true highlights with Flexport team, no other forwarders (we did work with) could make such level of details about our shipments performance, as well issues we faced with. As a results via out the crisis, we could manage the minimum lost in shipment cost and being competitive and survived in the global market, which were really challenging years that you all may know.
We appreciated the energetic team we have worked with, although staff movement changes quite often.
Recent year is challenging among forwarders with low price and hope your team keeps competitive to keep our shipment volume and allocation in the highest level.

The platform and the ease of use, it's very easy to book a shipment, and the steps are very thorough, if you need help, there are so many people willing to help you with any questions.

I want to let you know two things to be improved.
1) 5Y flight delay
In case of the delay, we have to cancel the nighttime shift-15 temporary workers- and trucks.It's our painpoint to increase labor cost and unstable operation. And we cannot keep our promised delivery date. The delay notice is too late to take actions accordingly.
2) PMC mix in the KE/OZ flights
In case of PMC mix, it takes two more handling hours in the terminal, it'll make the same situation as flight delay.

They are very easy to talk with, fast to act, no ifs and buts. Right away they will make action to your request. They are a superb customer service for me.

Henry was thorough providing both information and possible solutions

I love the up to date information provided by Flexport's portal on each of my shipments. I know where my shipments are and approximately when they will be delivered. Their employees are very helpful with any requests I make. Pricing is competitive with other freight forwarders we have used in the past. I recommend Flexport to other companies and tell them that they will enjoy working with Flexport as much as I do.

I have been using Flexport for over 7 years and it is super convenient way of managing global freight. The entire process from planning to the actual delivery of freight across the globe is better because of Flexport.

Love Flexport's service! Carrie Huang has been such a good Account Manager, she is so helpful with everything we need and always finds a solution!

An awesome platform to track our shipments live and get everything we need about shipments booked.
I found the FlexportTeam super professional, supportive and energetic.
Have been working with Flexport from early years when they startup and found them satisfactory partner for the logistics World.

We've been using Flexport for years and they're the best! Easy to book freight, great visibility into where our shipments are at all times, and the account managers are always friendly and knowledgeable. Using Flexport saves us literally hours of hands-on management each time we ship.

Flexport has an outstanding professional team. And their rates are very competitive and the visibility that theri Portal provides is unsurpassed. I would highly recommend them to any business that has container shipping. Kim Peterson - Transportation Manager - Canyon Bicycles USA

The team that is dedicated to the Eight Sleep account is super responsive, and that is what I appreciate above all else. When I need a status update on a shipment, I trust the right team in the right location will get back to me asap. Our dedicated account manager turns around quote requests and rate updates very quickly. I appreciate the ease of use of the platform. It's intuitive and has a great UI. Also, we use Flexport not only for international freight but for customs brokerage on truck freight to Canada, and it's always seamless.

I rarely write reviews or feedback. However, when I read Bloomberg’s article 4/17/2023 on Flexport’s 2023 forecast, my blood boiled again, and I decided to write a review.
In my 30 years of importing various varieties of goods and exporting apparel to Latin America, Europe and the Middle East, I never came across such an incompetent forwarder. I worked with them for less than a year then I had to fire them. Had it not for the Covid19 pandemic that started a month after I kicked them out, I would have sued them. I used Flexport for around 20 shipments. We literally had issues with every single one. Their staff, from the sales rep to top management, are incompetent and not experienced in this business. They all repeat the SAME BOLD STATEMENTS they were taught at the company’s meetings. They are all trained and pushed to brag about this crappy so-called high-tech platform of theirs. People outside the industry could fall victim and get impressed with such big fancy terms as “supply-chain technology", just as outsiders were impressed with Theranos. As a matter of fact, using their platform is a waste of time for both the shipper and the consignee. Their platform reassigns some of the work from them, as the forwarder, to the consignee and the shipper. As an importer, all I need to know and have a guarantee of are my cost, ETA & delivery date. Flexport ranks No 1 in failing to provide at least two important and key information pieces. FIexport fails to give accurate delivery dates and costs. There is always some "issue" that arises with the delivery date they give us. There were always extra charges added to the cost because of their incompetence and lack of coordination with the trucking companies they use. I do not need a platform to know this basic information. An email is sufficient enough. They are the only ocean forwarder that refuses and gives the runaround to furnish its customers with monthly or bi-monthly GRI rates. Why is that? The other forwarders send monthly or bi-monthly rates. With Flexport, you must submit a booking request for each shipment and then wait a few days for them to send you the rate.
In February 2023, Walmart announced its forecast for 2023. The forecast, unlike Flexport's, is in line with what most in the market anticipate. At the peak of the ports' congestion during the pandemic, I came across an article about Ryan Petersen, the founder of Flexport, taking investors on a boat ride in the Los Angeles and Long Beach ports and suggesting solutions! I wondered at the time how he could offer solutions when he did not realize that his customers felt his platform was just a way for them to do some of his work for him. Why doesn't he hire the right people to do simple coordination between his customers and the truckers?

It is all of the little fees that they charge. They will give you a decent quote on the front end and then nickel and dime you on the back end.

Completely incompetent company, takes advantage of small businesses and arcane laws to force payment under threat of litigation for their ineptitude.
I've been importing for over a decade and was thrilled with the idea of Flexport, unfortunately they do not know the logistics business but just try to capitalize on technology. The results are delayed shipments and extra charges they force you to pay. Please please do yourself a favor and use a different freight forwarder.