Paid off the account early, and have received multiple phone calls for the balance that was paid off. I sent documentation of the payment twice. Evident was a call center that's not following up on th... もっと見る
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レビュアーのコメントを見てみましょう
Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... もっと見る
Initially everything was fine, even though it took what I thought was an incredible amount of time to approve. Since then I have had trouble trying to make purchases with an available credit balance.... もっと見る
企業が回答しました
I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... もっと見る
企業情報
さまざまな外部ソースから提供された情報
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
連絡先
North Military Trail 2700, 33431, Boca Raton, 米国
- flexshopper.com
3.1
まあまあ
953件のレビュー
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この企業のTrustpilot 利用方法
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Even though the issue that I recently…
Even though the issue that I recently experienced, had nothing to do with Flexshopper, they assistance me with excellent customer service and tried to see why my purchase wasn't available for pickup when it stated it was.
2025年1月1日
FlexShopper からの回答
Thank you for sharing your feedback! We’re glad to hear that our customer service team provided excellent assistance and worked to address the issue, even though it wasn’t directly related to FlexShopper. Your satisfaction is important to us, and we’re happy we could support you through the process. If there’s anything else we can help with, don’t hesitate to reach out!
I ordered on 12-28-2024 been waiting…
I ordered on 12-28-2024 been waiting for a week and never was told nothing. Call in today 01-02-2025 and just canceled. It bad to pay on something you haven't received.
2025年1月2日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to wait for updates and feel let down by the lack of communication. Paying for something you haven’t received is certainly not the experience we want for our customers.
Our team would like to look into this matter and ensure everything is resolved for you. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and address your concerns directly. We appreciate your patience and the opportunity to make this right.
FlexShopper からの回答
Thank you for your kind words! We're thrilled to hear that you appreciate FlexShopper. We're here to make your shopping experience as seamless as possible. If you need anything, don’t hesitate to reach out. Happy shopping!
FlexShopper からの回答
Thank you for your feedback! We're so glad to hear you had a great experience and found our service easy to use. If there’s anything else we can do to make your experience even better, feel free to let us know. Happy shopping!
Stay away!
Stay away!! I will start by saying I’ve never left a negative review in my life until today.. The people with 5 stars are just happy someone finally loaned them stuff they aren’t gonna pay back, this company is shady & extremely poor quality. Everything about the site is slow multiple times I had to clear cache for the site to update I wasn’t informed or updated of anything of my order waited weeks and hours upon hours talking to flex shopper agents who were rude almost impossible to get ahold of and at one point they just got rude and ended the chat without ever resolving my issue I had to resort to live chat because they NEVER respond to my emails for support. I’m going on 3 weeks without my order they claim they never got confirmation of my order being canceled by Best Buy when I called Best Buy they told me they sent a cancellation order to flex shopper over a week ago! They keep charging me telling me they can’t cancel until Best Buy confirms so I tell them what the Best Buy agent said about calling them directly and they tell me they can’t do that sorry I’ll have to wait!? Mind you the Best Buy agent says they call all the time. It’s the same 4 agents all the time and they all hate their job and do not want to help and will end the chat if you question anything they say. They charge atleast 3-4X the original amount so if you get a 499 Xbox it’s 599 cash price and $2100 if you pay till lease end. They make up rules about what they can and can’t do depending on the amount of effort they want to dedicate to the issue which isn’t much. I was told several different things by several different agents. Finally got someone to listen and put in a ticket to cancel now they are saying they are still waiting on Best Buy again I spoke with a Best Buy agent same thing “Please have them call directly as we have already sent out a email to flex shopper on your order update they are out of stock etc”. so now I’m stuck paying a lease that I never even received the product I’ve spoke to agents probably 100 times and no help same answers everytime and then they get rude when you say you’ve already done this etc. STAY AWAY!!!!!!
2024年12月7日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve faced. We understand how upsetting it is to deal with delays, conflicting information, and unhelpful support while trying to resolve an issue with your order.
Your concerns about communication with Best Buy, unclear processes, and inconsistent responses from agents are unacceptable and not reflective of the service we strive to provide. Our team wants to address this situation promptly to ensure your order and payments are resolved fairly.
Please reach out to us directly at (855) 353-9289 or help@flexshopper.com with your account and order details so we can investigate this further. We appreciate your patience and the opportunity to make this right. Your feedback is valuable and will help us improve our processes.
The process on my cell phone was not…
The process on my cell phone was not the most friendly at times. When searching for a product, I was not exactly thrilled about have to get the model number, and taking a pic of the item i was looking for.
2024年12月28日
FlexShopper からの回答
Thank you for your feedback. We’re sorry to hear that the process on your cell phone was not as user-friendly as expected. Your input about searching for products and the steps involved is valuable, and we’ll share it with our team as we work to improve the experience. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate you taking the time to let us know!
I ordered two different PlayStation 5s…
I ordered two different PlayStation 5s my orders said pending for the longest time they finally said complete but once I checked the status of my items it said they were both canceled I didn’t cancel neither one of them nor did I receive the money back for them every time I call I’m just on hold forever once I schedule a call back it gave me a time they were going to call back but they never called I’m still trying to get in touch to receive my items or my money back
2024年12月20日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you’ve faced with your orders. We understand how upsetting it must be to have your orders canceled without explanation and to struggle with getting a resolution.
Our team would like to investigate this matter and ensure you either receive your items or a refund as soon as possible. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and address your concerns directly. We appreciate your patience and the opportunity to make things right.
By far the worst company to do business…
By far the worst company to do business with
2024年12月27日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your feedback. We’re very sorry to hear about your negative experience and regret that we’ve fallen short of your expectations. We would like to understand more about your concerns and work toward a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so our team can assist you directly. Your feedback is valuable, and we appreciate the opportunity to improve.
I placed an order on Dec 20 for store…
I placed an order on Dec 20 for store pickup on Dec 22. The payment cleared my account and I attached my bank account as requested by email. No email yet to pick up the order. Talk to three people by chat, one said to allow 24-48 hours, the second said he would escalate and the third one said its nothing else he could do it had already escalated. I was told the escalation process takes 24 hours, well it has been 96 hours I emailed them also, and still no email or reply to the email or the escalation.
2024年12月20日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we sincerely apologize for the frustration and delay you’ve encountered with your order. We understand how disappointing it is to not receive updates or timely resolutions, especially when payments have already been processed.
Our team would like to investigate this issue further and work to resolve it as quickly as possible. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your order and provide a solution. We appreciate your patience and the opportunity to make this right.
I placed an order for in store pickup…
I placed an order for in store pickup on December 21st for a ps5 controller & a ps5 pro console, I was only able to pickup the controller but never received the email confirmation about the console despite being charged for the item. I cannot get a hold of anyone through the chat or phone at all to figure out what exactly happened, this has been a nightmare experience for me.
2024年12月20日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must be to have been charged for an item you haven’t received and to face difficulties reaching customer service for assistance.
Our team would like to investigate this matter promptly to ensure it is resolved for you. Please contact us at (855) 353-9289 or help@flexshopper.com with your order details so we can address the issue directly. We appreciate your patience and the opportunity to make this right.
The website is great..the only problem…
The website is great..the only problem i have is the payment process. It shows my bank has cleared but in flexshopper it is pending payment...which throws a late fee or NSF payment onto my account. Speaking to customer service is a nightmare. They say they send for payment a few days before due...so of course it's going to throw NSF if funds are not in that account..I never put funds into that checking account until the night before it's due..Bill the right way...take it out on the due date..not before.
2024年12月28日
自発的なレビュー
FlexShopper からの回答
Thank you for your feedback. We’re glad to hear you find the website great, but we’re sorry to learn about your frustration with the payment process. We understand how important it is for billing to align with your schedule to avoid unnecessary fees. Your concerns are valid, and we appreciate you bringing this to our attention.
Our team would like to review your account and assist in addressing these issues. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can help find a solution. We value your input and the opportunity to improve your experience.
I keep n getting charge for stuff that…
I keep n getting charge for stuff that was never received and keep on calling customer service never get to talk to no one and not even on the chat had a horrible experience with this company
2024年12月3日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we’re very sorry to hear about the issues you’ve encountered. We understand how frustrating it must be to deal with charges for items you never received and difficulties reaching customer service. This is not the experience we want for our customers.
Our team would like to investigate this matter and resolve it for you. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and address your concerns directly. We appreciate your feedback and the chance to make things right.
Pissed off😡😡
I have been trying to contact Flexshopper since 12/21. My order has been “pending” since it was made. I was told it takes 24-72 hours to process. We are now well over 72 hours and I have not gotten an order number to pickup my items from the store. It is impossible to get someone on the phone or via chat, it always disconnects immediately!!! ATP, cancel my items and refund the payments that have been taken for products I have not picked up!
2024年12月21日
自発的なレビュー
FlexShopper からの回答
Thank you for sharing your experience, and we’re very sorry for the frustration you’ve been facing. We understand how upsetting it is to experience delays and communication challenges, especially when payments have already been processed. This is not the level of service we aim to provide.
Our team would like to assist you in resolving this matter promptly. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your order, address the pending status, and process any necessary actions. We appreciate your patience and the opportunity to make this right.
Got approved and my order won’t process
Got approved and my order won’t go through can’t get ahold of anyone that works there this is so upsetting
2024年12月26日
自発的なレビュー
FlexShopper からの回答
We’re sorry to hear about your experience and understand how upsetting this must be. Please contact our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can investigate and resolve this issue promptly. We appreciate your patience and are here to help.
IPad mini 4
I ordered 2 iPad minis 4. One of them came with a headphone jack stuck in the earphone part that I didn’t notice until Christmas Day. I emailed the support team and got no response and I also tried the chat and was told no agents are available. I have yet to receive a response and the phones never work my calls are never connected. All I wanted was a replacement iPad and if not able to get a replacement a refund would be nice
2024年12月25日
自発的なレビュー
FlexShopper からの回答
We’re very sorry to hear about your experience and the issue with your order. This is not the quality of service or product we aim to provide. Please reach out to our support team directly at (855) 353-9289 or help@flexshopper.com with your order details so we can address this and work towards a resolution, whether it’s a replacement or a refund. Your patience is appreciated as we work to make this right.
I made an order 12/18/24 for in store…
I made an order 12/18/24 for in store pickup on the 20th I reached out to customer service to see why it was still pending they told me it would be another 24hrs for it to process its still pending on the 26th every time I try to get ahold of customer service now it either says no agent's available and to try back or if I do get ahold of someone they say to give them a minute to review it then hang up on me. Very frustrating
2024年12月26日
自発的なレビュー
FlexShopper からの回答
We sincerely apologize for the delay and frustration you’ve experienced. This is not the level of service we strive to provide, and we want to resolve this for you as quickly as possible. Please contact our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can investigate further. Your patience and feedback are greatly appreciated as we work to make this right.
I’ve given them multiple opportunities…
I’ve given them multiple opportunities to fix the billing issue that they caused after going behind my back and changing the plan and now I will be removing my card because they don’t care about any of there customers and how they feel and with that being said I don’t care about how they feel
2024年12月25日
自発的なレビュー
FlexShopper からの回答
We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please reach out to us directly at (855) 353-9289 or help@flexshopper.com with your account details so we can investigate and address this issue promptly. Your feedback is important, and we’re committed to improving your experience.
Disappointed & Frustrated Customer
Subject: Extremely Disappointed with Order Delay
To Whom It May Concern,
I am beyond frustrated with the situation surrounding my recent order. Your website explicitly stated that my Christmas gift would be ready for pickup on 12/23/2024. However, my order is still showing as "pending," and Christmas is tomorrow.
I trusted your company to provide a reliable solution, but this failure has turned into a massive disappointment, especially for my daughter. If you knew it would be impossible to fulfill orders in time, why promote this as an option for your customers?
This is not only misleading but also unethical. As a company, you have a responsibility to manage customer expectations and deliver on your promises. Instead, you've caused unnecessary stress during what should be a joyous time.
This isn't just an "Amazon issue"; this is a customer service failure and a reflection of poor business practices. Misleading your customers into thinking they could rely on you for Christmas gifts, only to leave them empty-handed, is unacceptable.
I expect a clear resolution and explanation for this situation immediately.
2024年12月24日
自発的なレビュー
FlexShopper からの回答
We sincerely apologize for the disappointment and stress this situation has caused, especially during the holiday season. Your trust in us is incredibly important, and we deeply regret that we did not meet your expectations in fulfilling your order.
Our team is working diligently to ensure orders are processed as quickly as possible, but we recognize that this has not been your experience. We understand how critical this gift is for your daughter and your family, and we are truly sorry for the inconvenience.
We would like to investigate this further and provide you with a resolution. Could you please reach out to our support team at (855) 353-9289 or help@flexshopper.com with your order details? This will allow us to prioritize your case and explore how we can make this right for you.
We take your feedback seriously and will use it to improve our processes and communication moving forward. Thank you for bringing this to our attention, and we are committed to addressing your concerns promptly.
Flexshopper website is a lie....
Flexshopper website is a lie....
My experience on 12/17 I placed an order for pickup and selected best buy with the closest location and hit continue to discover price of item in cart changed and a delivery charge was applied even though pickup is highlighted. I tried to contact flex shopper only to NEVER speak with anyone! CALLBACK Feature doesn't work, Elvee bot never connects your anywhere. FLEXSHOPPER purposely doesn't answer or return calls. You may get a generic message that in no way answers your question. If item hasn't shipped and is still in pending status I shouldn't be charged waiting for next payment to be taken out. I should have read this company reviews! They are mostly bad 👎 . There prices are great given the platform. Customer Service is non existent; they will do anything to avoid from canceling unshipped pending item I've already given them my bank info they no longer need to talk to me! Please be smart. This company's doesn't have to value it's customers when they feel we need them more.
2024年12月16日
自発的なレビュー
FlexShopper からの回答
We deeply regret the frustration and challenges you’ve experienced. Your concerns are important to us, and we want to address them promptly. Please reach out to our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can assist further. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.
Although I'm in the same position right…
Although I'm in the same position right now as everyone that are submitting 1 star reviews, I think people don't have enough grace to understand FlexShopper is bombarded with Christmas orders right now so their orders may not be there exactly when they expected. I'm just happy something like FlexShopper exists so I have no problem waiting for my stuff that I otherwise wouldn't have. Besides that, application process was smooth, ordering was smooth they have everything I was looking for. Great website and company!
2024年12月20日
自発的なレビュー
FlexShopper からの回答
Thank you for your understanding and kind words! We’re so glad you found the application and ordering process smooth and that we could help provide what you were looking for. We truly appreciate your patience during this busy holiday season and look forward to serving you again in the future!
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