I booked online for a flight and was contacted by Nick at Flightstravel who helped me and was very accommodating towards me for my booking. It’s me and my daughter travelling and he was helpful in a c... もっと見る
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I recently booked my airline ticket through Flights Travel and had a really smooth experience overall. The booking process was straightforward, and I was able to find a good fare without much hass... もっと見る
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I searched for a flight from Delhi to London and come across a company called 'flight travel' that offered much lower price.I decided to call and confirm that details to ensure there wouldn't be any... もっと見る
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I have had a really positive experience with Flights Travel. Flight prices had rocketed with trouble in the Middle East. They were initially a little slow in responding, but once I spoke to themNick... もっと見る
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企業情報
当該企業による記述
FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!
連絡先
25 UNION HOUSE, UB3 1AA, Hayes, 英国
- 02080 904 904
- info@flightsTravel.co.uk
- flightstravel.co.uk
4.7
優良
354件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Misleading Booking Screen and Non Stop Calls
I found this company through google flights, linked as the cheapest option for some flights I was looking at. The booking would be for business class from Manchester to Bangkok.
I clicked onto the website, and I entered my travellers information expecting that it would take me to the next screen to review the booking, but instead said that I would be contacted in due course. This was obviously misleading, as the booking page is not actually a booking page but rather a contact information grab.
I received a call the next day, annoyingly, whilst I was at work. Upon discussing the flight details with "Nick", the seats were in fact Premium Economy class. "Nick" stated that to get business class, I would be booked on as Premium Economy and would have to bid for the chance of an upgrade, also meaning that I would not have access to the business lounge. Why would I be paying so much for the Premium Economy seats, when I could book directly with the airline for a little bit more and ensure I got business rather than gambling for the upgrade?
I have since booked directly with the airline (Qatar) for less than £500 more than the Flightstravel price was, and the refund options are much better than Flightstravel offer. Since then I've been recieving what feels like daily calls and voicemails to try and get me to book with Flightstravel, desperate for my money rather than getting the hint that I do not wish to proceed with the booking. I dread to think what would've happened if I chose to book with them.
Save your money, time and hassle by booking elsewhere.
2025年11月24日
自発的なレビュー
Flightstravel からの回答
Dear Eric,
Thank you for spending time to write a detailed review!
Upon further investigation of the matter carefully, we would like to clarify the following
1. We do not sell Manchester to Bangkok flights for any cabin via Google Flights as you claimed in your review.
2. On our website, upon entering the traveller's information on the checkout page, the website ALWAYS takes you to the payment page instead of taking you to any other page, as you claimed in your review.
3. I am Nick, and I confirm that I have not spoken to you over the call at all regarding any booking from Manchester to Bangkok, and I did not leave any voicemail either.
What we can conclude from your review is that either this review is for some other business, or you have falsely written this review to harm our reputation online.
Since we are not able to track your booking or communication, I kindly request you to provide the following details, which you have entered during the online booking :
1. Passenger/s full name
2. Email ID.
3. Date of the booking
Please email us the above details at info@flightsTravel.co.uk or nick@flightsTravel.co.uk.
Wishing you a Merry Christmas!
Regards,
Nick Johnson
Flights Travel Team
Great price with extra!
I got a ticket to Qatar with nice price from Flights Traval. Johnson was so helpful to confirm stuffs getting right, and offering some bonus ahead. Pretty sure next flight would be booking from Flights Traval again!
2025年12月10日
自発的なレビュー
Flightstravel からの回答
Dear Tammy,
Thank you for this fantastic review! We're thrilled to know Johnson offered some bonus as well - that's exactly what we strive for.
Your confidence in our support means everything to us. Enjoy your holiday, and we're here whenever you need us for future travels!
Best Regards,
The Flights Travel Team
Best service
Jason provided exceptional support in helping me and my family secure a great deal on our flight tickets. From the very beginning, he was patient, attentive, and genuinely interested in understanding our travel needs. He explored multiple options, compared prices, and made sure we were getting the best possible fare without compromising on comfort or convenience.
What I appreciated most was his clear communication and proactive updates throughout the process. He handled everything professionally and never hesitated to revisit options when we had questions or changes. Booking with him felt smooth, stress-free, and reliable.
Thanks to Jason’s dedication and effort, we were able to finalise our travel plans with confidence and peace of mind. I would highly recommend him to anyone looking for great service and value.
2025年12月9日
自発的なレビュー
Flightstravel からの回答
Dear Taruna,
Thank you for this fantastic review! We're thrilled you found such great savings compared to other sites - that's exactly what we strive for.
Jason will be delighted to hear your kind words.
Your confidence in our support means everything to us. Enjoy your holiday, and we're here whenever you need us for future travels!
Best Regards,
The Flights Travel Team
Best service
I had an excellent experience with Simon from Flights Travel! He took the time to listen carefully to my preferences and understood exactly what I was looking for. Simon patiently went through the options and helped me find the cheapest and best tickets for me and my family. His professionalism, attention to detail, and dedication made the whole process smooth and stress-free. I highly recommend Simon to anyone looking for great travel deals and personalized service!
2025年12月8日
自発的なレビュー
Flightstravel からの回答
Dear Honey,
Thank you very much for your 5-star review and kind words.
We are so happy knowing that you had a great booking experience with us and liked our customer service and cheapest fares. Simon is also made aware of your review.
Your satisfaction motivates us to keep improving our services.
We can't wait to serve you on your future journeys with us.
Thank you once again for choosing us.
Best regards,
Flights Travel Team
Great price and great service
Searched online for flights and couldn't believe how much I could save by booking with Flightstravel. Easy to book and great customer care ensuring my travel needs were met in full
2025年12月1日
自発的なレビュー
Flightstravel からの回答
Dear Liz,
Thank you very much for your 5-star review.
We're delighted to hear that you received excellent service from us. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Top Rate Service
Best prices on the web, great service. Nick Johnson couldn’t have been more helpful. Cheers Nick,
2025年12月8日
自発的なレビュー
Flightstravel からの回答
Dear James,
Thank you very much for your 5-star review and for choosing Flights Travel for your booking.
We're delighted to hear that Nick provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Really helpful and quick service from…
Really helpful and quick service from Nick and Simon.
Booked online very smoothly
They were also very quick and dedicated to answer any questions on the phone afterwards.
Would definitely recommend!
2025年12月6日
自発的なレビュー
Flightstravel からの回答
Dear Amna,
Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel was smooth.
Both Nick and Simon will love your kind words about their service.
We thank you once again and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Offers a cheap price but then cancels if they can’t make money
Do not use this company!! Whilst it might be a genuine outfit they basically chance offering you a cheaper price in hope they can make money on their booking. When they can’t they cancel your flight and claim “payment issues” when in fact they refund! You then end up losing better prices waiting for confirmation. All foreign operators and when i messaged they promised confirmation within an hour then deleted the message to hide that they couldn’t do it. Absolute time wasters and hope they go bust and get 0000’s of negative reviews!!
2025年12月2日
自発的なレビュー
Flightstravel からの回答
Dear David,
Thank you for your feedback and for choosing Flights Travel for your travel needs!!
We are writing to address the concerns raised regarding your recent purchase of flights. Firstly, I express my sincere apologies for the disappointment or inconvenience you may have experienced during this process.
Upon further investigation of the matter, we would like to clarify that the flights you had booked were confirmed, but unfortunately, due to high-risk payment, your payment was automatically reversed.
I have gone through the call recordings and confirmed that at any point in time, we never asked you to pay a penny more to issue the ticket.
When you say in your review "offering you a cheaper price in hope they can make money on their booking. When they can’t they cancel your flight" is incorrect, as firstly, we never requested to pay more and secondly, due to high risk payment, it was auto reversed and thirdly, we have called you again and offered you the same fare as you originally booked, but you simply refused to speak and made a comment proudly that "I left a 1 star review" and disconnected the call.
I understand that this situation may have been frustrating, and I want to assure you that we always strive to provide the best possible solutions and the best post-sale service to our customers.
Furthermore, we take our customers' feedback very seriously. I will escalate it to our finance department for further investigation. Please be assured that we are committed to providing excellent customer service to our customers, and we will take appropriate action to improve it further.
Please feel free to contact me directly at nick@flightsTravel.co.uk if you have any further concerns or if there is anything else I can assist you with.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Regards,
Nick Johnson
Flights Travel Team
Nick Johnson was very helpful overall…
Nick Johnson was very helpful overall and made courtesy calls later to make sure everything was OK. Excellent fares offered and happy with my experience to book with Flights Travel.
2025年10月26日
自発的なレビュー
Flightstravel からの回答
Dear Nim,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're glad to hear that Nick provided you with excellent service and the cheapest fare in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Booked tickets for Qatar
Booked tickets for Qatar, spoke to nick , Simon and jannat who helped and made sure everything went through. Good experience but had to do a date change because I couldn’t get in touch for the free same day cancellelation so had to pay a bit extra for a date change which was the only mishap but overall good experience.
2025年11月22日
自発的なレビュー
Flightstravel からの回答
Dear Minne,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that both Simon and Jannat provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Flightstravel からの回答
Dear Customer,
Thank you very much for your 4-star review and for choosing Flights Travel for your booking.
We're delighted to hear that our team managed to offer the cheapest deal while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Service givento us by Nick and Simon…
Service givento us by Nick and Simon to purchase our tickets to Barian
2025年11月11日
Flightstravel からの回答
Dear Customer,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that both Simon and Nick provided you with excellent service in arranging your flights.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Outstanding service for when I booked…
Outstanding service for when I booked my tickets to Doha. I emailed for an enquiry and immediately received a phone call. Which then followed another to ensure I am okay and I needed anything else. I have never experienced this kind of service before as a frequent flyer, especially as this is not direct from the airlines. You have exceeded the customer service more then the airlines themselves. Thank you.
2025年11月13日
自発的なレビュー
Flightstravel からの回答
Dear Mr Hirani,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that Nick provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Didn't receive tickets immediately, however.....
Didn't receive tickets immediately, however, Nick Johnson was very kind to give me a phone call and sort out the issue. Very good service!!.
2025年11月10日
自発的なレビュー
Flightstravel からの回答
Dear Yousef,
Thank you very much for your positive review. We're delighted that your first experience with Flights Travel was smooth.
We look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Competitive pricing
Flight Travel offered a competitive price, we saved 20% from the airline price. E-ticket has been emailed, communication has been great, Nick Johnson has kept us in the loop and made sure all details were correct.
2025年11月8日
自発的なレビュー
Flightstravel からの回答
Dear Asam,
Thank you very much for your excellent review. We're delighted that your first experience with Flights Travel exceeded your expectations.
We're pleased to know that Nick's dedication and personal touch made your booking process smooth and reassuring.
We look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
I've had a really pleasant experience…
I've had a really pleasant experience booking with Flights Travel. Booked a flight for my brother and I to Doha and using Flights Travel instead of Qatar Airways I have managed to save £500!!!
I was a bit worried at first as when I paid I didn't receive a confirmation email but, yes, it eventually came through. I even got a phone call to also confirm that I have received my emailed tickets, which I did. Thank you to Simon for getting me this amazing deal. As this is just the booking part, I will do an update review if all goes to plan lol.
2025年11月7日
自発的なレビュー
Flightstravel からの回答
Dear Yoneaque,
Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel exceeded your expectations.
Simon will love your kind words about his service. His personal approach — from the confirmation call to ensuring you had all the necessary details — perfectly reflects the level of care and attention we aim to provide to every client. We're pleased that his dedication made your booking process smooth and reassuring.
We look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Great service
It was our first time booking through Flightstravel, we chose them as the ticket prices were so good compared to other providers, and it was a smooth experience. Nick has been really helpful throughout, even when it was about correcting some passenger details that we had incorrectly inputted. We will definitely use them again.
2025年10月7日
Flightstravel からの回答
Dear E.M.,
Thank you so much for your lovely review and recommendation!
We're pleased to hear that you found the booking process quick and easy. Nick will be delighted to know that his helpful, polite, and professional approach made such a positive impression and that he could support you with all your queries.
It's wonderful to hear you'll be booking with us again. We genuinely appreciate your trust and look forward to assisting you with any future travel needs.
Best regards,
Flights Travel Team
Competitive price
Competitive price. Easy to book. Didn't receive an email confirmation immediately so I whatsapped the number on the website and had an immediate response and my ticket was sent very helpful. Will use again.
2025年11月1日
自発的なレビュー
Flightstravel からの回答
Dear Sind,
Thank you so much for your 5-star review and recommendation!
It's wonderful to hear you'll be booking with us again. We genuinely appreciate your trust and look forward to assisting you with any future travel needs.
Best regards,
Flights Travel Team
The service I received from lights…
The service I received from lights travel has been top, they are by far the cheapest in providing flight cost and the service has been incredible. I will definitely be using flights travel for my next trip! Nice one guys!
Tyra
2025年10月15日
自発的なレビュー
Flightstravel からの回答
Dear Tyra,
Thank you very much for your excellent review and for choosing Flights Travel for your booking.
We're pleased to hear that you were impressed with our service and found our flight pricing to be highly competitive. Delivering exceptional value alongside quality service is fundamental to our commitment to our clients.
We appreciate your confidence in booking with us again for your next trip and look forward to assisting you.
Best regards,
Flights Travel Team
This was my first time booking with…
This was my first time booking with Flight Travel, and I couldn’t be more impressed. From start to finish, the experience was smooth and professional. Nick went above and beyond — he personally called to confirm my booking and made sure I had received all the details. His friendly manner, attention to detail, and genuine care made the process effortless and reassuring. Exceptional service — I’ll definitely be booking with Flight Travel again and highly recommend asking for Nick!
2025年10月13日
自発的なレビュー
Flightstravel からの回答
Dear Kay,
Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel exceeded your expectations.
Nick will be thrilled to read your kind words about his service. His personal approach — from the confirmation call to ensuring you had all the necessary details — perfectly reflects the level of care and attention we aim to provide to every client. We're pleased that his dedication made your booking process smooth and reassuring.
Your recommendation means a great deal to us, and we look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
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