レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
We partner with the best furniture brands (Castlery, Burrow, NordicTrack, Samsung, Joybird, & more) to provide quality furniture for less - all while protecting the planet. +700,000 lbs kept out of landfills! Get up to 80% OFF on top furniture, appliances, fitness equipment, & more!
3600 North Capital of Texas Highway Building B, 78746, Austin, 米国
I reached via chat out at the beginning of the week inquiring about my order, as the status hadn't changed since the initial purchase. The person that first helped me connected with fulfillment and got the order moving. When I opened the chat again today, the person that helped provided me with the tracking number, which showed that the furniture was on the move. A little confused about the initial delay, but pleased with the help received once I reached out.
Not impressed with their delivery process. I don't need voicemail after voicemail demanding I call to schedule something only to call them back and be told they'll let me know when they're ready to deliver it. Pointless.
It took me 3 days and 5 customer service reps just to get a time to pick up my order.
I was a little worried about my purchase after reading some negative reviews but the 2 counter stools I ordered came 3 weeks before I expected them and were in perfect condition! Boxes were in good shape and stools still had all the protective padding around them and cardboard in place. Very happy with my experience and would definitely buy from again!
FloorFound からの回答
We're sorry to hear this! We send out automated emails both shortly after your order is placed and when an item in your order ships. On occasion, a technical issue can prevent these from sending out and we would like to get to the bottom of what happened there.
Please reach out to our support team at your earliest convenience, so that we may investigate and see what we can do to move things along.
I ordered a couch from FloorFound and was so impressed with the whole process. The item was in near perfect shape, completely as described. FloorFound was extremely communicative about the shipping process and I received multiple emails letting me know a timeline. I Will absolutely be purchasing more furniture from them again.
Customer service has been excellent. I had some problems with my order being damaged in transport and they helped me through all of it. Thank you!
I have emailed twice about picking up my purchase and have not received any response.
FloorFound からの回答
Hi Jay! We responded to your chats and emails on 3/5, 3/7, and 3/15. We are unable to schedule a pickup outside of our warehouse's operational hours. Please contact our support team via chat for assistance in scheduling a pickup time between Monday - Thursday 9am - 2pm. Unfortunately, these are the only times available and our warehouse team will need 24-48 hours to pull the item and have it prepared for your scheduled pickup date and time.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
